Canon Mx310 failed scanning message

Have not been able to scan documents from cannon mx310 since installing snow leopard. When scan button pressed a failed scan message appears and then it returns to previous screen.

You need to ensure you have the following software and scanner driver installed.
*ICA Driver*
http://support-au.canon.com.au/contents/AU/EN/0100213301.html
*MX310 Scanner Driver*
http://support-au.canon.com.au/contents/AU/EN/0100008601.html

Similar Messages

Wireless printing to Canon MX310 fails using D-Link Router - Can't Connect

I recently bought a D-Link wireless router (320), which supports wireless printing and I am trying to set it up to work with MBP. I set it up to run with Windows XP and it works fine with no problems, but with my MBP it won't work. Here is a screen shot showing the XP set up and the printer server info from the router (bottom).
http://img338.imageshack.us/img338/1645/printerq.jpg
From this, I've been using the following information to add the printer,
Protocol: HP Jetdirect - Socket
Address: 192.168.0.1
Queue: lp1
The printer shows up as idle in the printer selection menu. When I print it goes through the following messages,
Connecting to Printer...
Printer Online...
Printing...
And then the queue clears itself as if it printed, but nothing ever comes out of the printer. At first I assumed it was a problem with the router, but when I tested it with Windows it doesn't have any hang-ups.
Any help would be appreciated with this, as I've read several posts and tried all recommendations but nothing will work. I'm also curious if I have the "Queue" in the printer dialogue right, or if it should be 9100. Thanks in advance!

Based on your Windows port configuration, your Mac printer queue configuration is reasonably correct. Although based on your Windows port configuration, you don't seem to require a queue name of lp1 - this would normally be required for LPD connections.
Your issue will be with the driver used. The Canon Mac drivers cannot be used when you have the printer connected to the USB port of a wireless router or print server (although the exception to this rule is an Airport device). When you have the printer connected via USB to a router or being shared by Windows, then you need to use a CUPS-based driver like Gutenprint or PrintFab (yes I know the Canon driver says CUPS but it is not true CUPS).
The Gutenprint tends to be the preferred driver because it is free, however your MX310 is not listed as a supported model so you would have to experiment with using a model that is supported and this can waste a lot of time and ink/paper.
PrintFab (www.printfab.net) costs 49 Euro but it does support your MX310. A trial version is also available so you could see if the printer does work before making a purchase.
One final note. For your Windows queue you don't need to add the colon 9100 after the IP address. The fact that you have selected RAW and have 9100 set for the Port Number is adequate.

Canon Pixma MP610 fails to print and returns a " Stopped - 'Filter' failed" error message.

Hi, I have updated to latest OS and now my Canon Pixma MP610 fails to print and returns a " Stopped - 'Filter' failed" error message.
I am running OS X 10.9.3 (13D65) on a 3.4 GHz Intel Core i5 iMac with 8 GB 1600 MHz DDR3
I've done a complete system re-install and also performed a targetted install of just the Canon Drivers - but all to no avail.
The printer is OK with regard ink-levels and is/was working fine. It will print out 'photocopies' independantly of the iMac. Additionally, from within the Print Queue I can view the ink-levels so there are comms between the iMac and the Canon - it's just that 'Print' seems to be off topic.
Can anyone help as I have to get a document out tonight
Many thanks in advance
S

Is that device desSystem Preferences - Print & Scan - Right click the printer and select Reset Printing System. DO NOT use any Canon software.
You did not advise how it is connected (USB- Wi-Fi- etc..) so it's a little difficult to assist with so little information.

Canon MX310 scan error

I just purchased the Canon MX310 multifunction printer through the promotional offer when I purchased the macbook. The printer and copier work fine. When I finish scanning a document under my user account and log out, the next user is not able to scan under their account when they log in. The error message is: "Cannot scan for these reasons: - scanner is in start processing; - the scanner is being used by another user or application." I also receive the same error msg when I log back into my account and try to scan. I've installed the updated Canon driver and software several times. Canon tech support thinks it's an apple software problem - that it is not closing down the scanning operation when the user logs off. The apple tech support suggests that I perform "archive and install" which will delete all applications I have installed. Any suggestions before I make this drastic move??

Since this is a new Macbook, an archive and install is probably not going to help. That is a good solution to many 10.5 problems, but not this one.
First, a couple of questions..
1) How is your printer connected to the Macbook? Are you using a hub? If so, does it support USB 2.0?
2) Can you do repeated scans without logging out? Is it the log out process that causes a problem?
3) Have you tried unplugging the USB cable, logging off, then plugging the cable back in?
I have two Canon printers (including an MX300, very similar to yours). I will try to remember to see if I can reproduce this problem. While I really like my Canon machines, printer drivers and especially scanner drivers are notoriously flaky. One of the primary reasons people liked the old MacOS so much was that printing was so easy and effortless. Apple doesn't make printers anymore. Now printing is a pain. Is that Apple's fault? Kind of - because they don't make printers anymore.
It is certainly possible that Apple software is the problem. Still, reinstalling the Apple OS will not help if it is a Canon problem or an Apple problem. I might recommend that if only the Macbook originally had Tiger installed and then you upgraded to Leopard.

Wireless Scanning on Canon MX310 via Time Capsule

I can print wirelessly from my new MacBook Pro to the Canon MX310 but cannot scan wirelessly. canon could not help apart from suggesting I install MP Navigator v 3.0. It cannot be opened as the message I get when attempting to do so is "scanner driver supported by this software is not installed" and the original version of MP Navigator does nothing when attempting to scan wirelessly. I can scan using the USB connection but this is a nuisance now I have Time Capsule. My scanner drivers are up-to-date according to the versions on the Canon website. Canon Support suggested that the new MP Navigator software would enable an option to configure using the Time Capsule IP address but as I could not open the programme this obviously got nowhere.

Hi LloydP,
Your answer is very interesting and might solve one of my wishes.
If I buy a all-in-one printer that supports WiFi scanning and printing from OS X 10.5 MacBooks, could I send print and scan jobs directly from and to the printer while surfing the Web via my TimeCapsule at the same time?
So rather than connecting the all-in-one Ethernet/WiFi printer to my TimeCapsule and try to print- and scan- over the air (which doesn't work from the blogs I read), I could connect wireless to TimeCapsule to surf the Web and sent print and scan jobs wireless direcly to a Brother 490CW at the same time for example?
Did I interpret this correctly? Thanks for your reply.

Canon MP600R network scan failed!

Hi,
I have a Canon MP600R connected to my wifi network trough the wifi interface.
Under Leopard Printer and Scanner are working fine even the scan to Mac on the printer directly.
Now i have upgraded my Macs to Snow Leopard (tested with 10.6 and 10.6.1 but running now 10.6.1) and i easily got the printer working over the network using the SL built-in driver (before and after the Canon driver update).
For the scanner it's a nightmare!!!!
Without add-on or Canon driver no way to have the scanner working even trough USB.
If i add the ScanGear driver 12.13.1 from the Canon Web site supporting 10.6 it works trough USB but no way trough the network : impossible to add the scanner over the network!!!!!!!
By the way trough USB when you press the Scan to Mac button on the printer you don't need anymore the MP Navigator from Canon, the scan is handle directly trough Image Capture application.
Could someone help me to add the network scanner on my MP600R ???
Thanks in advance
Regards
Nicolas
Message was edited by: Nicolas Scheffer

Hi Nicolas. I managed to find my old MP600R in the storeroom and managed to get it scanning into 10.6.1. Here is the steps.
Before you start you will need the MP600R Scanner Driver v12.13.1, the Canon IJ Network Tool v2.70 and MP Navigator v3.0.4 application installed on the 10.6 Mac.
1. Click on the Canon IJ Network Scan Utility icon in the menubar. To me this looks like an art deco chair.
2. Click on Open Settings. This will open the Canon IJ Network Scan Utility. If the MP600R is not in the list, click Register Scanner.
3. The Canon IJ Network Scanner Selector application will now appear. Canon MP600R Network should be in the TWAIN Data Source menu and under Network Device List, you should see the MAC address for the MP600R. Click Apply. This will add the MP600R to the IJ Scan Utility list. Click Exit to close the Scanner Selector application.
4. After closing the Scanner Selector application the Canon IJ Network Scan Utility will be displayed. Click the OK button to add the MP600R.
5. Now you are ready to scan. However, I could not get Image Capture or Preview to locate the MP600R, which is what I use with my networked MP980. But after installing MP Navigator v3.0.4 and registering the MP600R via the Preferences menu of Navigator, I was able to scan using Navigator and push scan a document from the MP600R.
Hope this helps you.
Pahu

My Canon MX310 Series Printer failed as the software "is currently not available from the Software Update Server"? What is the matter with Apple OSX Mountain Lion?

Mountain Lion stopped working with our Canon MX310 Printer? Why is the software not available from the Software Update Server?

The printer and ICA scanner driver is available from Apple. There is probably some other reason why you cannot get the drivers.
You can also get the drivers from Canon.
But reading your post it sounds like you were printing to the MX310 and recently it has stopped printing. Is this the case?

Canon MX310 printer problem

I purchased a Gateway LX6810-01 from BestBuy this past February. It came bundled with a Canon MX310 printer. I can copy, print and fax with the printer, however I can not get the scan function to work. I worked with Canon for days and nothing they tried would fix my problem, they finally told me to contact Gateway.
I contacted Gateway, the printer is still under warranty, and they wanted to charge me about $700 to work on my problem. The last error message I got was "missing dependency 1068" "the dependency service or group failed to start" "windows could not start the (WIA) service on local computer" .
First of all I would like my problem resolved. Secondly I am curious to know if anyone else that purchased this particular bundled product from BestBuy encountered the same problem and if so, why is this being bundled if it does not work. Thirdly, I am curious to know if switching from Windows Vista (64) to Windows 7 will solve my problem.
All help and advice would be greatly appreciated.
Joe {Last name removed per Community Guidelines}

Make sure they are the 64 bit drivers, you may have to download them from Canon's website.
Adam
Best Buy Community - Retail, Americas
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Yosemite and Canon MX310 scanner are incompatible

I recently installed Yosemite OS on my Mini Mac (2011). Till then my Canon MX310 scanned and printed fine. Now it does not scan any longer and I get this message:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
It prints fine, no problems.
I looked for a possible solution and found that the Canon site does not list version 10.10 for the MX310. Can I thus assume that my printer/scanner is now obsolete and not compatible with my computer. If this is the case I am seriously peeved that I downloaded Yosemite. This is not my only problem with Yosemite.
Question: Does anyone know how to fix this?

Thanks for confirming the connection.
For you to have the Scan button that you previously saw in Printers & Scanners the ICA driver must be installed. Typically this would be downloaded from the Apple Software Update server when you add the device. And this same ICA driver is used by Image Capture for scanning.
The ICA driver is installed in /Library/Image Capture/Devices and will be labelled CanonIJScannerX, where X is a number. I'm not sure what number it will be for this model. You should already have at least one of these packages in this folder. Can you reply with what you do have in this folder and I will check to see if the MX310 is listed in the respective packages you do have.
With MP Navigator/ScanGear also not working I wonder if you have some other software running that could be impacting the operation of the USB port? Ever had another brand of multifunction device installed on this Mac? If so, what brand?

Camera Raw 6.7 Update for Mac OS 10.10: Installation Failed error message.

Camera Raw 6.7 Update for Mac: Installation Failed error message. Update downloaded directly from Adobe website. Newly purchased Mac Workbook Pro, OS 10.10, using Photoshop CS5. Other updates successfully accomplished. Camera Raw 6.7 Update was downloaded multiple times with multiple installation attempts. Any recommendations?

thanks for the prompt response...i appreciate it. according to the link you listed, that's correct. the strange thing is that prior to the upgrad to mac os 10.8.4, photoshop CS5 was working just fine and i was able to open my canon raw files with my current camera raw plug-in version 6.7 which adobe has indicated is the last camera raw update they'll be offering for cs 5
so it's clearly an issue related to the "upgrade" of the os. seems like every solution creates 6 new problems...further evidence for the notion that if it ain't broke don't fix it! thanks again.

Canon IJ Network Scanning Utility not showing up in Menu bar

Hi, I recently performed an erase and install of my Mac. I then used Migration Assistant to restore my data. I have a Canon MP620 Wireless Printer. I noticed that the Canon IJ Network Scanning Utility is not showing up in the menu bar. How do I get it to show up again?
Message was edited by: Stuart Lawrence

When installed, the Canon IJ Network Scan Utility is located HD > Library > Printers > Canon > BJPrinters > Utilities. Double click the utility and the icon will appear on the menubar. If you want the utility to start on login, then you can add it to your Login items, located in System Preferences > Accounts.

Printer Driver for Canon MX310

Hi everyone,
Just made the switch to Mac on the weekend, and everything is running smoothly on my new SR Macbook so far. The only thing I'm having trouble with is getting the right printer driver set up.
I got the Canon MX310 with the rebate that came with my macbook, and it's connected to a PC running Windows XP. I have everything shared properly, and I installed the printer driver (onto my Macbook as well) that came on the CD with the printer. The problem I'm having is that I can't figure out where this printer driver is saved to on my Macbook!
I tried looking at all those drivers that come preinstalled on Leopard, but the MX310 is not one of them, and it doesn't seem that my newly installed driver shows up on that list.
I just can't find it, so I have selected the Generic Postscript Printer driver. Could someone please help me set this up so that I am using the correct driver for my printer?
Many thanks!!

I USE THIS DRIVER WHEN PRINTING FROM A MAC TO A WINDOWS XP OVER A NETWORK FOR THE CANON MX310. CANON PIXMA MP150 - GUTENPRINT V5.0.2 FIRST YOU NEED TO GO DOWN LOAD THIS FILE http://prdownloads.sourceforge.net/gimp-print/gutenprint-5.0.2-ub.dmg?download INSTALL AND THEN WHEN INSTALLING THE PRINTER CHOOSE THE DRIVER I METION ABOVE.
Message was edited by: Jessesre

MP Navigator 2.24 is just ok for canon mp530 - better scanning software?

MP Navigator 2.24 is just ok so I tried 3.04
I found MP Navigator 3.04 from here
http://mac.softpedia.com/progDownload/Canon-MP-Navigator-Download-30529.html
when installed it said could not find correct drivers
I tried a few but they didn't work
so I had to delete and go back to MP Navigator 2.24
http://www.usa.canon.com/cusa/support/consumer/printersmultifunction/pixma_mp_series/pixmamp530#DriversAndSoftware
From: Canon U.S.A. : Support & Drivers : PIXMA MP530
Location: http://www.usa.canon.com/cusa/support/consumer/printersmultifunction/pixma_mp_series/pixmamp530#DriversAndSoftware
Info:
mp530osxsd12131ej7.dmg
MP530 Scanner Driver Ver. 12.13.1 (Mac OS X 10.2/10.3/10.4/10.5/10.6)
Q: Does anyone know how to get v 3.04 working on sno leo?
Q: Is there better other software that can work with canon mp530 for scanning?

i think this is what i have with Mp nav 2.2.4... (but didn't work with v3)
From: Starting download process...
Location: http://software.canon-europe.com/download.asp
Info:
scangearmp53012110.dmg
and ...
i see this - but i think it's old from 2007
Location: http://driverscollection.com/?
Info:
Click to download scangearmp530300.dmg
Message was edited by: revDAVE

After update to 10.6.3: Canon MF4320 cannot scan

After updating to both OS X 10.6.3. and the new Canon printerdrivers from Apples Software Update my *Canon MF4320* cannot scan anymore.
The option does, however, show up in the menu in +System Prefs/Print & Fax+, but when I click on +"Open Scanner..."+ the window poping up says +"No scanner is selected"+. I've tried to reinstall the drivers from Canons page again, didn't help. I then reinstalled the Apple option, no luck either.
Now what? I cannot work without this scanner as I'm a journalist.
Any suggestions and help will therefore be much appreciated.

Pahu
I updated to 10.6.3 and the new Canon drivers from Software Update last night. After that, could no longer print wirelessly to Canon MP640. Message said "communication error". I reset the printing system and re-added the printer. Printer works fine wirelessly after that, but now I can no longer add the scanner. The scanner did not show up on the Print/Fax Prefs in System Preferences in Wireless Mode.
In USB mode, then both printer and scanner functions are available.
Any thoughts on how I could get the scanner to work wirelessly again?

Canon MX310 scanner communication error with OS X 10.5.8

Does anyone have ideas to solve the Canon MX310 error message, "Cannot communicate with scanner." I'm running Canon MP Navigator EX 1.0. My MX310 prints & copies wirelessly using an Airport Extreme w/o difficulty. I have checked that the USB cable is connected, printer is ON and tried a shut down of both computer & printer then restart which didn't resolve the issue. The error id might be 155.0.0. I don't get any other error messages generated from OS X. Thanks!

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_s eries/pixma_mx310#DriversAndSoftware has drivers for 10.5 Did you try downloading them?

Canon Mx310 failed scanning message

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