Canon MX920 print queue is acting strange.

I have a Canon MX920 that normally works flawlessly. A few weeks ago, it started having a strange problem. When printing PDF's, it will occasionaly "hang up" in mid print. The paper feeds, it starts to print (I can hear it printing), then it freezes for about 30 seconds, after which it spits out the partially-printed page. The item being printed still shows up in the print queue, as if it's still printing, but it never prints. Reprinting gets the same results: about 15% of the page prints, then the paper gets spit out. Y=The print queue eventually clears. Powering everything off (PC, printer, router) does not clear the problem. The first time this happened, I spent about three hours trying to get it to work, then gave up and tried again that evening; after sitting for four hours, everything worked again. Today it started doing it again; I can't afford to wait four hours, and I need the printout. I'm printing via wifi; I ordered a print cable, but I can't wait for it to arrive to print this out. HELP!

Hello!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!

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By the way, here's what it printed:

Canon MF4400w Printer - "Filter" failed error. Can't scan either.

Hi,
I work in a wholly Mac environment. We have around 10 plus Macs in the office, most of them running 10.8.3 (the latest I believe). All Macs are able to print to our Canon MF4400w Printer fine EXCEPT mine.
I've had a Canon technician come by. We've installed/reinstalled the canon drivers multiple times, tried via USB/Wireless, and I personally looked up these forums to try and diagnose the problem myself. As far as I can tell, it has something to do with "capdftopdl", whatever that is.
This is a new iMac that was purchase a few weeks ago. I've used migration assistant to transfer my files from my old Mac to this new one via LAN cable. Printing from this Mac has always resulted in the "Stopped. "Filter" failed." error. It has never printed successfully despite trying multiple different drivers.
Log printout from console:
D [11/Apr/2013:14:25:15 +0800] [Job 22] The following messages were recorded from 14:25:07 to 14:25:15
D [11/Apr/2013:14:25:15 +0800] [Job 22] Adding start banner page "none".
D [11/Apr/2013:14:25:15 +0800] [Job 22] Queued on "CanonMF4400w" by "Ian".
D [11/Apr/2013:14:25:15 +0800] [Job 22] File of type application/pdf queued by "Ian".
D [11/Apr/2013:14:25:15 +0800] [Job 22] Setting job-hold-until to no-hold
D [11/Apr/2013:14:25:15 +0800] [Job 22] Adding end banner page "none".
D [11/Apr/2013:14:25:15 +0800] [Job 22] Job released by user.
D [11/Apr/2013:14:25:15 +0800] [Job 22] time-at-processing=1365661508
D [11/Apr/2013:14:25:15 +0800] [Job 22] job-sheets=none,none
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[0]="CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[1]="22"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[2]="Ivan"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[3]="Microsoft Word - Art.docx"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[4]="1"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= brightness=100 CN_PdlWrapper_DebugMode=0 noCNBarCode CNBrightness=6 CNContrast=6 CNCopies=1 CNEncodeType=1 CNGamma=1.4 CNHalftone=pattern1 CNLANG=en_US CNPDECALL=CNLZ0050 CNPDEUserName=SXZhbg== CNPrintSetting..b. CNQueueDescription=CanonMF4400w CNSpecialPrintMode=Mode2 CNSystemEncoding=0 noCNTonerSaving noCNWhiteGap collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=Word com.apple.print.JobInfo.PMJobName=Microsoft\ Word\ -\Art.docx com.apple.print.JobInfo.PMJobOwner=Ian com.apple.print.PageToPaperMappingMediaName=A4 com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.PrinterInfo.PMColorDeviceID..n.=5857 com.apple.print.PrintSettings.PMColorSpaceModel..n.=1 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 DestinationPrinterID=CanonMF4400w Filter=None gamma=1000 media=A4 MediaType=PlainPaper number-up=1 PageSize=A4 PaperInfoIsSuggested..b. printer-resolution=600x600dpi pserrorhandler-requested=standard Resolution=600x600dpi job-uuid=urn:uuid:a34846a9-9952-3032-4bca-848f99cecd0e job-originating-host-name=localhost time-at-creation=1365661507 time-at-processing=1365661508 job-impressions=2 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=2 com.apple.print.PrintSettings.PMTotalBeginPages..n.=2"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[6]="/private/var/spool/cups/d00022-001"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[0]="<CFProcessPath>"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[9]="HOME=/private/var/spool/cups/tmp"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[11]="SERVER_ADMIN=root@localhost"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[12]="SOFTWARE=CUPS/1.6.2"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[14]="USER=root"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[15]="CUPS_MAX_MESSAGE=2047"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[18]="IPP_PORT=631"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[19]="CHARSET=utf-8"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[20]="LANG=en_US.UTF-8"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[21]="APPLE_LANGUAGE=en-US"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[22]="PPD=/private/etc/cups/ppd/CanonMF4400w.ppd"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[23]="RIP_MAX_CACHE=128m"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[24]="CONTENT_TYPE=application/pdf"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[25]="DEVICE_URI=dnssd://CanonMF4400w._pdl-datastream._tcp.local./?bidi"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[26]="PRINTER_INFO=CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[27]="PRINTER_LOCATION="
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[28]="PRINTER=CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[29]="PRINTER_STATE_REASONS=none"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[30]="CUPS_FILETYPE=document"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[31]="FINAL_CONTENT_TYPE=printer/CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[32]="AUTH_I****"
D [11/Apr/2013:14:25:15 +0800] [Job 22] Started filter /Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl (PID 5017)
D [11/Apr/2013:14:25:15 +0800] [Job 22] Started backend /usr/libexec/cups/backend/dnssd (PID 5018)
D [11/Apr/2013:14:25:15 +0800] [Job 22] Resolving "CanonMF4400w._pdl-datastream._tcp.local."...
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: +connecting-to-device
D [11/Apr/2013:14:25:15 +0800] [Job 22] Resolving "CanonMF4400w", regtype="_pdl-datastream._tcp", domain="local."...
D [11/Apr/2013:14:25:15 +0800] [Job 22] Looking for printer.
D [11/Apr/2013:14:25:15 +0800] [Job 22] Set job-printer-state-message to "Looking for printer.", current level=INFO
D [11/Apr/2013:14:25:15 +0800] [Job 22] Resolved as "socket://Canonb0a4b0.local.:9100/"...
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: -connecting-to-device,offline-report
D [11/Apr/2013:14:25:15 +0800] [Job 22] Executing backend "/usr/libexec/cups/backend/socket"...
D [11/Apr/2013:14:25:15 +0800] [Job 22] capdftopdl start.
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: +connecting-to-device
D [11/Apr/2013:14:25:15 +0800] [Job 22] Looking up "Canonb0a4b0.local."...
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: -com.canon.unsupportedsize-error
D [11/Apr/2013:14:25:15 +0800] [Job 22] PID 5017 (/Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl) stopped with status 1.
D [11/Apr/2013:14:25:15 +0800] [Job 22] Hint: Try setting the LogLevel to "debug" to find out more.
D [11/Apr/2013:14:25:15 +0800] [Job 22] hrDeviceDesc="Unknown"
D [11/Apr/2013:14:25:15 +0800] [Job 22] prtGeneralCurrentLocalization type is 5, expected 2!
D [11/Apr/2013:14:25:15 +0800] [Job 22] backendWaitLoop(snmp_fd=5, addr=0x7fa1dac0d458, side_cb=0x108df9013)
D [11/Apr/2013:14:25:15 +0800] [Job 22] PID 5018 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [11/Apr/2013:14:25:15 +0800] [Job 22] End of messages
D [11/Apr/2013:14:25:15 +0800] [Job 22] printer-state=3(idle)
D [11/Apr/2013:14:25:15 +0800] [Job 22] printer-state-message="Filter failed"
D [11/Apr/2013:14:25:15 +0800] [Job 22] printer-state-reasons=none
E [11/Apr/2013:14:30:19 +0800] [Job 22] Stopping unresponsive job.
Things I have tried:
1) Some threads suggest that it may be a corrupted Font problem. Followed steps suggested by thread, no luck.
2) Some suggested it was a setting under network. Followed those steps, still same problem.
3) Setting paper print size to A4/Letter
Please help!

Can you reply with your email address, but in the form of user_name at domain_name dot com (dot country if applicable). I have some files to send you to replace the Canon files that are possibly causing the error.
Also, for your reference, you posted in the Lion forum but you have Mtn Lion. If you posted in the Mtn Lion forum I would have got to you sooner.

Canon MP560 prints wirelessly ok but scanner is not recognized

Something is going on with the latest Mac OS. Seems to be only with Intel Macs only.Image capture does not recognize either scanner I have.(Canoscan 8400F also).
I see others have broken connections other than Canon also.
Has Apple given an official release about this problem? Some have workarounds that are at programming level,but i'm not going anywhere near that fix. And Twain Sane isn't much of a fix as it doesn't give full capability of scanning like the original program used to run the scanner.I don't want to go through a whole number of steps to get it to work.I don't have Photoshop to make a workaround.
Here is what my friend had to do to get his new and old one to work:
"I am okay now, as I have the older CS3 Photoshop now sitting next to the CS4 version, and I've got the older one running in Rosetta compatibility mode and this lets me run the Canon scanner driver in full 16 bit colour mode. If I only wanted 8 bit colour files, I could just use the Canon utility but for working with restorations of old images, you want 16 bit greyscale (for old B&W pictures) or 16 bit colour mode."

Ross W wrote:
Something is going on with the latest Mac OS. Seems to be only with Intel Macs only.Image capture does not recognize either scanner I have.(Canoscan 8400F also).
In order to use Image Capture for scanning via USB from either Canon device you may need to update the Canon ICA drivers included with Snow Leopard. The Canon v1.5.1 update can be downloaded via the following link.
http://support-au.canon.com.au/contents/AU/EN/0100213301.html
This will update the Canon IJScanner1 package located within the core Image Capture > Devices folder.
For the wireless connected MP560 I don't believe Image Capture can be used. But you can use Preview or even the MP560 Scanner queue in Print & Fax. You will need to install the Canon MP560 scanner driver listed below.
http://support-au.canon.com.au/contents/AU/EN/0100204302.html
With regards to using Preview, to see the networked scanner you will have to click on File > Import from Scanner > Included Networked Devices. Then when you click on File > Import from Scanner again, the MP560 should be shown as an available device.
Has Apple given an official release about this problem?
I don't believe there is a known problem with OS X 10.6.4 Image Capture so therefore I would say there is no official release from Apple.
Some have workarounds that are at programming level,but i'm not going anywhere near that fix.
I would suggest that the workaround you have seen, especially at a programming level, would be meant for older models of scanners that have no official support from the vendor. But this is not needed for your scanners as Canon has provided drivers that function correctly on 10.6 for the majority of their scanners and AIO's.
And Twain Sane isn't much of a fix as it doesn't give full capability of scanning like the original program used to run the scanner.
There is no need to SANE. The following link is the Canon provided scanner driver for your CS8400F.
http://support-au.canon.com.au/contents/AU/EN/0900334701.htm
I don't want to go through a whole number of steps to get it to work.I don't have Photoshop to make a workaround.
Like SANE, Photoshop is not needed. I am scanning over a wireless network at home with my new MP990 using the Canon MP990 scanner queue without a problem.
And my LiDE200 connected via USB to my Mac works fine also.
Pahu

HT1341 I have a new mac pro with Mountain Lion 10.8.1 but cannot connect to my Canon 6000B printer and can't find a driver download on the net - can anyone help on this?

I have a new mac powerbook pro OS X 10.8.1 and cannot connect to my canon 6000B printer - the printer appears in the printer list but will not install and I can't find a driver on the net - does anyone know what the solution is?

dino1335 wrote:
Thanks for getting back. I need help here
1 What do you mean by System Information? Is that System Preferences?
System Information is located in Applications > Utilities. It shows lots of information about your Mac, including information about the printer queues.
dino1335 wrote:
2 When I go to System Preferences and click on the printer LBP6000/LBP6018 there is no information in that window about the URI if I click Open Print Queue there is no information other than the ID of the printer
In previous versions of OS X you did see this information via the Options & Supplies pane for the selected printer in Print & Scan. But with 10.8 this information was removed so know you need to use System Information > Printers to see information about an installed printer.
dino1335 wrote:
3 If I print a document it just goes to print (it goes through the printer but no information is printed on the paper) there is no print cue so I don't know where to find the information on the URI or what I am supposed to copy
I believe that the document does not print because the print queue has not been created correctly. The CAPT driver requires a specific queue name and if the queue name is wrong then you will not be able to print.
dino1335 wrote:
FYI I also have a MacBook Pro (old) with Leopard which I also print to the same printer on and there isn't a problem with that just with this new MacPro which has Lion installed
Not surprised to read that. Mtn Lion has caused some issues for owners of CAPT printers, especially if they upgraded to 10.8 from 10.7 or 10.6.
Since you mention the ability to print on 10.5, I just want to check that you are physically moving the USB cable connected to the LBP from the 10.5 Mac to the 10.8 Mac, rather than sharing the printer from one Mac to the other. Because if you are sharing the printer from the 10.5 to the 10.8 Mac then this can be a cause of your current issue. The CAPT driver does not work when it is being shared to other Mac's.

Canon Pixma Printing from a Macbook Pro using Windows XP Home machine

Using my windows xp home machine as a print server. I have a Canon MP480 printer
Installed bonjour on the xp machine.
Installed the printer and drivers.
Shared the printer on XP.
Installed the driver on the MacbookPro.
Added the printer using Windows print sharing.
Prints to XP machine so that the print job shows up in the queue on the windows machine.
Printer starts to get ready to print.
It never prints.
This is a common printer because they give it away at the Mac store when you buy a new Macbookpro.

Hello and welcome to Apple Discussions.
Usually when you select to add a Windows shared printer (Add Printer > Windows) you get prompted to enter the Windows user name and password. After entering this information you will then see the printer share name. If you are not getting prompted for account information after selecting the sharing computer then your Mac may have cached or saved a previous account used on Windows. Since you mention Guest for a previous attempt, maybe this is being used by the Mac and if that is now disabled on Windows then this could be a cause. So check your Windows accounts to see if the Guest account is still enabled.
The other thing that you can do is open Keychain Access on the Mac and look at the 'login' keychains. Your details for the connection to the PC could be saved here so you could delete this entry and then try adding the Windows printer share on the Mac again.
Once you do manage to see the printer share there is another matter that you need to be aware of. For some printers, the vendor created printer driver does not work when connecting to a Windows shared printer. For these types of connections you need to use either the Gutenprint or PrintFab driver suite.
Gutenprint is preferred because it is free a version is included with Mac OS X 10.6. The one major issue with Gutenprint is that very new models of printers are often not included with the latest release. In this scenario it is necessary to try to find a compatible model for the respective vendor, but this can use a large amount of ink and paper before achieving a successful result.
So this can force you to use [PrintFab|http://www.printfab.net] and the creators do a very good job of keeping up with new model releases. There is a cost involved with the software (€49) but there is a 30 day trial so you can at least test that it works.

Canon MX920 print queue is acting strange.

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