Canon MX920 refuses to print any color images

What could be going on??? It WILL print a black and white image I send it. However I bought a color printer. Yet am denied ability to print in color.
The color ink levels seem fine. It has printed color before. However now FULL stop. No longer allows me to print color.. just sits hangs makes lots of noise.
Ready to box up and return to store as yet another printer that doesn't do what it's supposed to do.. print.

Hi thomasnoe!
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during normal business hours or email anytime.
Thanks and have a great day!

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citytocity,
You may want to try a hard reset if you haven't already.
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Hard Reset – While printer is powered ON, pull
the power cord from the printer then from the
wall. After 30 seconds reconnect power to wall
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condition (if it is possible). No user settings are
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Hi @HelperGirl
Although I am glad to hear that you managed to get your printer working again, I am a little curious about your phone support experience. I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Joan,
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Canon MX920 not responding when hooked up over wifi as WPS printer on Airport Extreme, any ideas?

Ping the IP address of the printer.
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Canon MX920 refuses to print any color images

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