Canon Pixma M860 only prints partial pages

Hi,
Thanks in advance for your assistance. I had to take my computer in because of several stalling issues, and had to unhook my printer to do so. It was working fine then. When I plugged it back in, the printer won't work properly; it only prints partial pages. I checked the ink supplies, and they are fine. I cleaned the heads, they too are fine. I tried to open the Solution Menu, but it comes up blank. Can you help? I'd sure appreciate it!

No problems with the response times. I just noticed a huge delay with trying to reply to you and I'm using Firefox.
Okay, to answer the three replies...
Question: after this, how will I know where to go to add my printer queue again? I'm sorry, I don't quite know where/how to do this? Do you mean I just try to print some things again?
I need you to add the printer queue again by opening Print & Fax and clicking the + button under the now empty Printers list. If the printer is connected to the Mac via USB cable then you can select the Default icon and then select the MX860 in the list. This should automatically change the Print Using menu to 'Canon MX860 series'. You can then click Add to complete the printer queue creation.
If the printer is wireless instead of USB then please let me know as the procedure is a bit different to the above.
Also, you mentioned that the Solutions Menu isn't really needed. I had just hoped the troubleshooting button it is supposed to have could be of some use in repairing my printer, but it doesn't sound like it from what you say here? If not, that's okay. Just wondering.
To be honest I've never installed the Solution Menu so I cannot comment on how well the troubleshooting information is. Since I feel I know more than these guides ever provide then I've never felt the need to use them. For you it could be handy but having read other Canon guides I feel that they can confuse the user more than help them...
They just did the Repair Disk thing and it was better for oh, about a minute. I realize that's not the issue we are discussing; I just mentioned it to let you know I'm responding as quick as I'm able, and just in case you think Safari's weirdness might be affecting the printer somehow.
At this stage I would say that Safari is not the problem but the sluggish operation you are noticing when using it could be an indication that something is using resources on your Mac and this could also be impacting the printing. In this situation I would suggest a Mac user to check the Activity Monitor. This will show you every little background service that is currently running on your Mac and one or more of these services could be the culprit. An example would be the previous printer software. With older drivers many vendors install services with their drivers to provide users with information, such as ink status, because the then current OS did not provide them. This is fine when you have that printer connected but when it is removed and you use a different printer, especially from a different vendor, then these services can cause performance issues for the new printer.
Okay, I'm heading home now but I will log in again after dinner to see how you're going...

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Firelily, welcome to the forum.
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Please click the " Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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