Canon Pixma MX850 problems

I am trying to connect my Pixma MX850 to my macbookPRO 10.5.5. I went through the installation process. I did the test printing from the printer and the test print fine. Every time I try to print from a doc on my macbook, nothing is printed on the paper i send through the printer. It just goes in blank, comes out same.
The MX850 icon is showing up in my dock and system preferences. Is this a driver issue? And now I can't seem to locate the CD-ROM that came with printer. Thoughts? Opinions?

I'm also having issues getting my MX850to work as well with my MBP. It used to work but I think when I did the last update on OS X something went wrong. The update also erased all my workgroup settings for some reason. I can access the printer via my other PC running XP Pro and can access it if I use Boot Camp to get into Vista on my MBP (printer does not work through Vista in a VM though). I spent a couple hours on the phone with Canon yesterday and they couldn't figure it out either. I've pretty much exhausted all the options I can think of. For some reason I just cannot get the printer to show up as a selection. IP subnet all that is fine. I can ping the printer from OS X with no issues.
At this point, I think it must be some sort of driver issue related to last update with Leopard as that is the only thing I can think of now.
Anyone have any more recent thoughts? My next step is to wipe my whole system and reinstall everything and see how that goes; just don't have time to do that.

Similar Messages

Canon pixma mx850 printer not reading my computer - will not print

canon pixma mx850 printer not reading my computer - will not print
I unplugged the cord that went from the printer to the computer to another canon printer to see if I could remediate a problem with a wireless printer.
When I plugged the computer cord back into the usual computer, the printer is no longer talking to the computer even though I have gone in and changed back the settings, and it has been the default printer - that was not changed.
I've tried all the trouble-shooting suggestions to no avail.

Hi scheideckerj,
Reinstalling the latest drivers for the printer from the Canon USA website may resolve the issue you are experiencing. Please click here to go to the Drivers and Software page for the PIXMA MX850. Once on the download page, please do the following:
1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
2. Next, please click on the red arrow next to the "DRIVERS" section and click on the MP DRIVERS file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
Once the file is downloaded, please double-click on it to reinstall the printer drivers on your computer.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Canon PIXMA MX850 networking w/o a router

I have a MacBook Pro connected via ethernet directly to a cable modem, and a PowerBook G4 connected via shared airport wireless.
My intention is to I have a Canon PIXMA MX850 connected via ethernet to the PowerBook G4, and be able to print from both laptops.
I am unable to get either laptops to recognize the printer when connected via ethernet... the printer appears to get an valid IP address (192.168.1.123), but it is not useful, for both laptops choose 192.168.2.1... any ideas?
I currently have no router, or USB cable. I realize either of these items would solve my problems, and more, but I want to know if it is possible to directly connect the printer and laptop via ethernet and have stuff work.

What you want to do with Ethernet is possible. The key is ensuring you have the correct IP address subnets in all devices.
If your PowerBook has an IP address of 192.168.2.1, then its subnet is determined by the subnet mask. If you currently have a subnet mask of 255.255.255.0, then this would mean your Mac has a subnet of 192.168.2 and a network address of 1.
If the printer has 192.168.1.123 and a subnet mask of 255.255.255.0, then it has a subnet of 192.168.1, which means it is a different network to the Mac's and would therefore require a router to connect the two networks (subnets).
So, without getting a router, all you need to do is change the IP address of the printer to the same subnet as the Mac's, ie 192.168.2. This would then allow the Canon driver software to 'see' the printer. Note that to add this network printer, you have to select More Printers > Canon IJ Network. This should show the MX850 with its MAC address displayed in brackets. Select this and the print using menu to automatically change to Canon IJ Printer. Click Add to finish and now try a print.
HTH
PaHu

Just installed the latest Canon printer software update (V 3.2) from the App store. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Printing via Airport.

Just installed the latest Canon printer software update (V 3.2) suggested by the App store in effort to get printer working after OS update. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Attempting to print via Airport from a MacBook Pro. Also from a Mac Pro via ethernet. Both worked before updating to Yosemite. Canon Pro 9000 Mk 2 works via USB. Tried installing driver 10.84 from OS 10.9 as suggested by PAHU; no luck.

The "stopped at server - no pages found" message would suggest an image with the print file that is created by the printer driver on the MacBook Pro. But if the Mac Pro is getting the same message then that is unusual.
To rule out a couple of causes I would try connecting the MacBook Pro directly to the MX850 by USB cable. This action should result in a new printer for the USB connection being created automatically. If not then you may need to manually create it as you won't be able to use the existing printer that exists for the network connection. With the new printer created see if this will let you print without error.
If this USB connected printer also fails with the same message then try a reset of the printing system. Note that this action will also remove the Pro 9000 from Printers & Scanners so you will have to add it and the MX850 again.

Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

I have a new multi-function printer and FiOS Internet, Phone and TV. My old analog phones work just fine and get a dial tone through all the phone jacks, but the fax doesn't recognize the dial tone. I've read about micro-filter and splitting devices for DSL connections; will they help with my problem?
Hope someone has advice!
Thanks!

On your vioce phones, do you get a dial tone the exact second you pick up the phone, or is there a delay, like a incoming voicemail msg that needs to be listened to? I'm willing to bet that your phone system tells you you have unheard voicemail messages by adding a delay before voicemail, and that will affect your fax machine. Clear your voicemail and try again.

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

Printing problems with Canon Pixma IP4700

I used to use a PC, photoshop and my Canon pixma IP4700. With this i could achieve perfect results on an A4 image. I have embedded the correct paper profile and my colour management system was set up just right. I have now upgraded to a mac(running Snow Leopard OS) , but i am now getting problems with my prints. I opened up the exact same .psd file without changing anything and sent it off to print on my canon. The result has came out far too bright?. When i used my PC I would have a lot more controls within my printer driver screen, but now with the mac the printer driver screen dosnt have very many controls at all. Even when i soft proof the print on the print screen it dose not show it any ware near as bright as the end result print.
I am a student of photography and i have asked a few of my class mates and they say that they have had the same problem. They tend to use a professional printers, but as i had received such perfect prints before I know this result is obtainable.
Is there anything anyone can suggest to help??
If there is any more information i can provide to help just let me know.
Thanks a lot in advance

Hi there,
In reading your post I'd be curious to see the cups error log. Given that the Gutenprint drivers would not print also, I would say that something is wrong with the core printing system. The log would show which filter is causing the spooler to stop.
Thinking that it is CUPS related, I would try resetting printing system (if you haven't done so already). Then I would add the queue again using the Gutenprint driver for starters. If this doesn't work then no need to try the Canon driver.
Note that the Canon test print is not an actual print but an instruction to output the inbuilt data. But the test print via the Gutenprint printer queue is a page generated by CUPS. So this would suggest that the CUPS usb backend is okay and something further up the spool creation process is failing. Again, the cups error log would give some clues as to what is going wrong. As to why both driver sets are failing is interesting...
PaHu

Problems with Canon Pixma iP4300

I just purchased a new Canon Pixma iP4300 printer and can't find it in Printer Setup Utility to add as a new printer.
When I connect it directly to my MacBook Pro (Core Duo) it is invisible. I have downloaded the latest drivers available from Canon. Given the point below I am fairly certain it is not a problem with my USB cable either because the printer is recognised when I plug my USB printer cable into the Airport Express.
Confusingly, I can connect to it through my Airport Express base-station using Bonjour. A problem with this connection is that it does not allow me to use the utilities - so, for example, I can't align the print heads - or use any of the other software that came with the printer because it doesn't recognise the printer over the wireless network.
Does anyone have any suggestions?

And as soon as I posted this I found a spare USB cable and tried that... and it worked.
I guess the USB cable connects properly with the Airport Express and not with my MacBook Pro. Curious. Very curious.

I have a problem with color prints from photoshop elements 12. The pictures are too light and with strange colors. I have a Canon pixma mg615I0 printer and use mac os X yosemite. The pictures are taken with a coanon eos 550d in the color space sRGB. I hav

Hi
I have a problem with color prints from photoshop elements 12. The pictures are too light and with strange colors. I have a Canon pixma mg615I0 printer and use mac os X yosemite. The pictures are taken with a coanon eos 550d in the color space sRGB. I have followed adobes recommendations and have tried both letting the printer respektive photoshop manage the colors. But nothing works. I see that there are different opinions about which is best to do so I tried both. I have the latest printer driver installed. Can anyone help me with this?

Do the following:
Print a test page from the printer. Perhaps the print head needs cleaning via its maintenance facility.
Let the printer manage colors, not PSE
Calibrate the monitor

Printing Problems with Canon Pixma MP830 under 10.5.5.

Hi All.
Strange one here. I'll try to keep it short.
A client just bought a 24" iMac (running Leopard 10.5.5) and all was great until they tried to connect their Canon Pixma MP830 to it. The client installed connected the printer to the USB port in back, installed the software from the Canon CD, and soon discovered they could not print from any application -- however, they could do a test print (cleanings, alignments, test, etc.) without issue.
They ended up calling both Apple and Canon for several sessions and no one could figure it out.
So I get the call. I remove the printer completely from the system, emtpied the trash, repair permissions, blew out the user and system cache, restart and installed the fresh Leopard-friendly drivers from Canon. I also ran the firmware upgrade for the printer, which took just fine. When I did a test print -- no problem. When I tried to print from Safari -- nothing.
So I then I thought I would try the Gutenprint v5.1.3 drivers for that printer. Nada.
I downloaded the GutenPrint 5.2.0-beta4 drivers, still nada.
At a last ditch effort I tried a new USB cable, still nada.
Curious if anyone has seen this problem and perhaps as a solution? Aside from buying a new printer that is (they are already shopping, but not happy about it).
Thanks!

Hi there,
In reading your post I'd be curious to see the cups error log. Given that the Gutenprint drivers would not print also, I would say that something is wrong with the core printing system. The log would show which filter is causing the spooler to stop.
Thinking that it is CUPS related, I would try resetting printing system (if you haven't done so already). Then I would add the queue again using the Gutenprint driver for starters. If this doesn't work then no need to try the Canon driver.
Note that the Canon test print is not an actual print but an instruction to output the inbuilt data. But the test print via the Gutenprint printer queue is a page generated by CUPS. So this would suggest that the CUPS usb backend is okay and something further up the spool creation process is failing. Again, the cups error log would give some clues as to what is going wrong. As to why both driver sets are failing is interesting...
PaHu

Canon Pixma MG7150 wifi connection problems

We recently purchased a Canon Pixma MG7150 printer so that we could wirelessly connect to our windows 7 laptop, and all our apple devices.
We were able to set up the printer following the instructions and it worked no problem. However, everytime we now go to print something we are constantly getting a message saying airprinter not found when trying to print from ipad/iphones. All the iphones/ipads have the latest ios software on them so that is not a probelm and the printer has the latest firmware too.
There is no problem with ink either.
I tried to print a photo from my ipad and in the canon pimxa app on ipad it shows the canon mg7100 series but when I go to print it says airprinter not found.
The whole point of buying this printer was so that we could print via wi-fi but the only way to resolve this issue is to reset the hub everytime you want to print something which is extremely frustrating to the point that we now regretting buying the printer.
If anyone can help or advice how to resolve this issue it would be much appreciated.

Hi
I originally posted this, and thought that I had managed to fix the problem. BUT the solution was very short lived. I am becoming extremely frustrated by the whole issue. The only way to connect wirelessly is to reboot my BT HH3 so that it can find the printer.
I disabled the settings so that IPV/4 was the only one used and also the wireless lan DRX setting was set to disabled too.
I spoke to Canon who said that it could be the fault of BT so speak to them. They are basically saying that the connection is fine and that it a canon problem. I am going round in circles here without any solution to the problem about connecting to the printer.
BT will not give me a static IP address unless I am a broadband business customer.
Does anyone have any suggestions how I can resolve this. I have tried resetting the printer and hh back to factory settings and starting over again. It works for a short period then stops.
If anyone can help I would be grateful as getting very very frustrated here.

Canon pixma pro 9500 having problems with my print out. colors are glazed and missing colors

canon pixma pro 9500 having problems with my print out. colors are glazed and missing colors
i have prfiled the mac and printer wiht colormunki and uplodated the profile sucessfully
i set the printer to correct icc profile
print out comes out same with glazed colors and missing tones/colors
however when i use the same printer on windows and with light room, following same icc profile, colormunki calibrated profile, the print our are excellent.
i have also tried using printer manage profile using the Mac and Aperture and get same poor prints
can you please assist and thanks

I've a Pro9000 and also use Colormunki successfully.
When I use Colormunki, I calibrate both of my monitors and the printer/paper combination. Colormunki saves the generated profiles to the correct places -- I don't load or change any profiles after that as that would mess-up what the Colormunki had just done for me, and this would likely mess-up the prints.
Though I double-check the settings in the print dialogue, the choice for the printer handling things is already grayed-out. Colorsync handles it all just fine.

Problems printing wirelessly with Canon PIXMA iP4500

I have a MacBook Pro 15 in 2.8GHz Core 2 Duo with 4 Gb RAM and I’m running Mac OSX 10.5.7.
1. My Canon PIXMA iP4500 inkjet printer used to work perfectly as a printer attached to the USB port of my Airport Extreme Model A1034 modem, when my computer communicates with the modem either wirelessly or via an ethernet connection between the computer and Airport, but lately it isn’t working.
2. When I try to print the printer icon shows up in the dock and when I click on it a Canon iP4500 series printer dialog box pops up and says the Printer is Ready but the status of the document is “Stopped”.
3. If I click on “Resume” and error message appears: “Operation could not be completed. client-error-not-possible”. This happen repeatedly.
4. I recycled the modem, turned the printer off and on (and did those things in reverse) and ran Airport Utility, all to no avail. I also deleted the printers in my Print & Fax System Preferences dialog box, downloaded the latest CUPS driver from Canon (ver 10.1.0.0), and recreated the printer (called Canon iP4500 Series).
5. Network diagnostics says it can connect to the internet over either my airport or Ethernet connection but it cannot connect to the Canon iP4500 series.riousbprint.tcp.local.
6. Also when I run the Canon IJ Printer Utility from the Canon iP4500 series printer dialog box a Printer List dialog box shows up with no USB-attached printers listed
7. I can print if I connect the printer directly to my MacBook Pro, so I don’t think it’s a driver or USB cable problem. Curiously, when I connect the printer directly to the computer the Print & Fax dialog box automatically creates a second printer called Canon iP4500 series-1. If I use the original Canon iP4500 Series printer in this setup it says “No pages found”.
Basically I’m stumped at this point and would appreciate some help. Unfortunately, I’m on a 3-mo sabbatical and do not have my original Canon printer software with me so I cannot reinstall the printer app unless someone knows how I can obtain it. Similarly I cannot reinstall Leopard either, though it doesn’t seem likely I should need to. Happy to try anything else though.

Hello Basil and welcome to Apple Discussions.
Reading your post, it would suggest there is a problem with the USB of the Airport Extreme, but I don't believe this to be case as there is not much that could go wrong with them. Instead I think there is something not right with the transport (TCP) protocols that get the data from your Mac to the Airport USB.
At this stage, I suggest you look at installing version 5.23 of the Gutenprint driver. This version supports your iP4500 and will help to narrow the cause of the current symptom.
Before installing the Gutenprint driver, I suggest we trash all the current Canon drivers you have installed - we can add them again later if need be.
Open Finder and navigate to Mac HD/Library/Printers/Canon/BJPrinter. Trash all the contents of this folder and empty the trash.
Next, navigate to the Mac HD/Library/Receipts folder. You will see the Canon iP4500 xxx.pkg and another one for the CUPS driver you installed. Trash both of these and empty also.
Now open System Preferences > Print & Fax and delete all the Canon printers in the list (highlight and hit ' - '). It would also be handy to reset the printing system, so while in Print & Fax, move your mouse over the now empty printers list, hold down your Control key and click (or right-click if you can). Click on Reset printing system when it appears.
Now install the Gutenprint drivers. When this is done, restart your Mac and try adding the iP4500 again. This time, after you select the Airport shared printer, you will have to open Print Using and search for the 'Canon iP4500 - Gutenprint v5.2.3'. Select this and now try printing. Let me now the result.
PaHu

Problem: Canon Pixma MG 3550 and OS X Yosemite

Hi
I have recently updated to Yosemite 10.10 and I can't reinstall my Canon Pixma MG 3550 Printer. I have tried downloading all software from the Canon website, but my Macbook can never find the printer when trying to install it. I printed the printer settings and it is on the Network, but status is inactive.
The error messages I receive while trying to install is either that the Driver is not installed, or that no printers can be found.
Any help for a not-so-technical person?
Many thanks,
Peter

Hi ..
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Now open System Preferences > Flash Player then select the Advanced tab.
Click Delete All under Browsing Data and Settings
Now delete the Safari cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test. If you still have problems it may just a matter of updating Flash.
Go back to System Preferences > Flash Player > Advanced then click: Check Now

Scanning problems with Canon Pixma MX300

Hi!
Alright, so I can print with the canon pixma mx300, but I cannot scan. I am able to get to the scan driver (scan gear), but once it starts to scan, the program begins to become non-responsive, I can hear the printer doing something, but the program just starts to freeze. The printer is connected directly to my computer, and I have no clue what to do now.
Erm...help

There is a possibility that some other software on your Mac is interfering with the Canon software. This could be the case if you had another brand of AIO (All in One) or a standalone scanner installed previously on this Mac.
If this was the case, then open System Preferences then Accounts. Select your account and then select Login Items. This is a list of all the items set to open when you log in. Some scanner applications will be shown in this list and if they are not related to the MX300 then this could be the problem. If you see something that you know you no longer have, then you can highlight the application and remove it by pressing minus ( - ) button. If you are not sure, write down what is listed and post it back here.
Sometimes there can be other applications that can be running in the background, but will not be shown in this list. For these types of apps, you need to have your Activity Monitor open when you attempt to scan. This will show the scangear application using a lot of your CPU resources. But hopefully it will also show another application that is running and using CPU resources, which often causes the freeze you mention. If you haven't used it before then this can be a tad daunting to look at. So if you want to take a screen grab, showing the scan gear app at the top, then post it somewhere to view I can have a look at it.
My last suggestion is to try another scanning application, like Image Capture or Preview. This can help to narrow-down the possible causes of the problem. If neither of these work, then it would suggest that ScanGear has a problem and needs removing/reinstalling. Let me know how the above suggestions go and if they are no help then I will give steps to remove the scanner software.
PaHu

Canon Pixma MX850 problems

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