Canon Powershot images not readable

I have a client who uses a Canon Powershot A560. The jpgs taken by the camera can't be read on my Mac. I've noticed that others have this problem, too, but I haven't found a solution. I've had the client use the Image Browser utility that comes with the camera to export the images to different formats, but none of those can be read, either.
What is Canon doing to the images that causes them to deviate from standard file format? Is there a utility of some sort that I can use on my Mac to read them?
I've reviewed Canon's support areas but can't find a solution. Since I don't own the camera, I can't get tech support, either. Thanks for any tips.

Rather than blame Canon I would suspect a single dodgy camera. Can these pics be read on any Machine? Mac or Windows?
Regards
TD

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