Canon pro 9000 mark 11 front paper feed problem

When I set the front load tray for 19 x 13 paper : my steps are turn printer on set front tray for front feed, wait for green top light to stop flashing and then push smaller green light, when it starts flashing I can put the large paper in. This works fine until I go to my computer and tell it to print. Status menus state printer preparing for printing but all this is happening the Orange light starts flashing 10 flashes and a status with an error message front tray in is wrong and needs to be put back in place which is step one and then tap orange flashing light to resume printing again. Now I have the large paper all ready loaded so I can not reset front tray but have to remove paper and cancel print from printer menu as the orange light just continues. I have reinstalled driver rebooted computer added added Print Studio Pro and this happens pring from Adobe Photoshop Elements 11 and Lightroom 3.5. I have made sure Lightroom and Photoshop Elements is up to date. Using the rear tray for smaller sizes works fine.

Hi Vesta!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!

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---- If my answer was helpful please click the Kudos star.
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Canon pro 9000 mark 11 front paper feed problem

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