Canon Quick Menu Install

Hey there.
I have been trying to install the canon quick menu on my PC.
But everytime im installing i get an error saying there have been problems copying files to your system aborting install.
The thing is tho i had the quick menu and everything installed before but because of circumstance i had to uninstall some stuff an that was one of them.
Where can the fault be that i get that error? Maybe somebody has some help?
Greetings Blasje
P.S..: Sorry for my bad English im not native English speaker.

Hello blasje!
Thanks for visiting the Canon USA Forum.
We appreciate your participation, though we need to let you know that your inquiry is not supported by our team here at Canon USA.
The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
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Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Similar Messages

I installed Canon Pixma MG5520, since, always get "canon quick menu has stopped working" how do I fi

I installed Canon Pixma MG5520 on win 7, since, always get "canon quick menu has stopped working" how do I fix please?

Hi thaluza,
We can see if there are files in a folder called TWAIN_32 other than those related to the printer that may be causing a conflict with the Quick Menu. If there are, we can temporarily remove the files to see if this will resolve the issue.
To move the non-Canon Twain files from the Twain_32 folder, please follow these steps:
1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.
2. Locate the WINDOWS folder, then double-click to open it.
3. Locate the TWAIN_32 folder, then double-click to open it.
4. Inside of the TWAIN_32 folder, you will see a folder for your printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:
4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and the folder for your printer to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and folder related to your printer inside of the TWAIN_32 folder.
4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.
4-3. Go to your Desktop (main window that comes up when you start Windows with all of the icons on it) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.
5. Try to launch the Quick Menu again.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Canon quick menu software does not recognize scanner for MG5520

Hi,
I have Canon Wireless Inkjet Photo All-In-One printer (MG5520). I have installed Canon complete software. But the quick menu does not recognize my scanner. In Preferences only Printer is listed, but for Scanner nothing is available. Could you please suggest how to get scanner as well for my device?
My OS is Windows 7.
Regards,
Sharath.

Hi sharma_swp,
Reinstalling the drivers for the printer from the Canon USA website should provide the scanning option on the Quick Menu. Please click here to go to the Drivers and Software page for the PIXMA MG5520. Once on the initial download page for your model, please do the following:
1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
Once the file has been downloaded, please double-click on it to reinstall the drivers and software on your computer, then restart your computer. If you still have difficulty with the Quick Menu showing items related to scanning, please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Canon Quick Menu - No icons

I use an iMac with Yosemite OSI and an MG7520 printer. notice on my MG7500 series Quick Menu that the Print as well as Device setings and maintenance toolbars have no icons; they're blank. The Scan, Web services, and Manual and device information has icons.

Hi ppile,
You can install the My Printer application from the Canon USA website to see if this will resolve the issue. Please click here to go to the Drivers and Software page for the PIXMA MG7520. Once on the initial download page for your model, please do the following:
1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
2. Next, please click on the red arrow next to the "SOFTWARE" section and click the MY PRINTER file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
Once you have downloaded the file, please double-click on it to install it on your Mac.
Hope this helps!
This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Canon Quick Menu has stopped working - Windows 8.1

I get this message after I installed a new MG7500 series all-in-one. I have uninstalled the entire Canon package twice. This is what I found in the exception handler: Log Name: Application
Source: .NET Runtime
Date: 7/27/2015 10:40:45 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dell2013
Description:
Application: CNQMMAIN.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Canon.QuickMenu.ManagedWrapper.Twain.Controller.GetFirstSource(Canon.QuickMenu.ManagedWrapper.Twain.TwIdentity ByRef)
at Canon.QuickMenu.Main.InstallInformation.Driver.GetScannerDriverInfo(System.String, System.Windows.Window, System.Nullable`1<Boolean>)
at Canon.QuickMenu.Main.Scanner..ctor(System.String, System.Nullable`1<Boolean>, System.Windows.Window)
at Canon.QuickMenu.Main.Scanner.get_CurrentSetting()
at Canon.QuickMenu.Main.Device.get_CurrentSettingList()
at Canon.QuickMenu.Main.Device.CheckValidation()
at Canon.QuickMenu.Main.App.CheckValidation()
at Canon.QuickMenu.Main.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Canon.QuickMenu.Main.App.Main()Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-27T17:40:45.000000000Z" />
<EventRecordID>269936</EventRecordID>
<Channel>Application</Channel>
<Computer>Dell2013</Computer>
<Security />
</System>
<EventData>
<Data>Application: CNQMMAIN.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Canon.QuickMenu.ManagedWrapper.Twain.Controller.GetFirstSource(Canon.QuickMenu.ManagedWrapper.Twain.TwIdentity ByRef)
at Canon.QuickMenu.Main.InstallInformation.Driver.GetScannerDriverInfo(System.String, System.Windows.Window, System.Nullable`1<Boolean&gt
at Canon.QuickMenu.Main.Scanner..ctor(System.String, System.Nullable`1<Boolean>, System.Windows.Window)
at Canon.QuickMenu.Main.Scanner.get_CurrentSetting()
at Canon.QuickMenu.Main.Device.get_CurrentSettingList()
at Canon.QuickMenu.Main.Device.CheckValidation()
at Canon.QuickMenu.Main.App.CheckValidation()
at Canon.QuickMenu.Main.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Canon.QuickMenu.Main.App.Main()
</Data>
</EventData>
</Event> Isn't this something past the user's level to take care of? Isn't this something that Canon should fix??

Yep, I have uninstalled the entire Canon package twice. I have added that info to my original post.

I keep getting a message saying "Canon Quick Menu has stopped working".

To be honest it has always said this since I installed the drivers for my Pixma MG3550. But as I have only done printing to date, I wasn't too bothered. Now I want to scan something and can't do it. I've been on and downloaded the latest drivers too. I'm running windows 7 64 bit. Please help.

I responded to your other post, before I noticed this!
I'm glad it's fixed.

Quick Menu Software for Canon PIXMA MX452

Whenever I click on the Quick Menu program for the subject product, I get the following error message:
Canon Quick Menu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I have uninstalled and reinstalled the driver and Quick Menu software several times, from both the disc provided and on-line downloads.
I have turned off my anti-virus/firewall program and also told the security program that the Canon program is a trusted application.
I am able to print/scan/copy, but not from the Quick Menu, which is more convenient.
Please help.
Solved!
Go to Solution.

Hi clarkdjensen,
There may be a third party scanner driver interfering with Quick Menu. Please try the following:
1. Click 'Start' and then 'Computer'.
2. On the left-hand pane, click the down arrow beside Local Disk (C: ).
3. Click the down arrow beside Windows to open the folder
4. Highlight the twain_32 folder.
5. The folder should have 2 folders that start with PIXMA MX452 and a file called wiatwain.ds. Any other folders or files should be dragged to the desktop.
6. Reboot the computer and try scanning again.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Quick menu does not recognize my Canon scanner

I've been using my Canon 9000F scanner for a couple of months. Added an iX6520 printer today and installed all the software. The Quick Menu no longer recognizes the scanner. How do I trouble shoot this? Thanks.
System: Windows 7 x64

Hello Mike9685,
Please try disconnecting the scanner and connecting it back into the computer again. Be sure it is connected via USB cable directly to the computer instead of going through a USB hub or the like. If the issue persists, please try scanning with the MP Navigator software the scanner came bundled with, to help test the issue. If all else fails, please reply with the specific error or message that occurs when you attempt to scan.
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

How do I get Quick menu to recognize both my Canon printer & Canon scanner?

When I installed my printer, the settings in Quick menu for my scanner were wiped out. How do I get Quick menu to recognize both devices?

Hi DGA,
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Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

My MX-922 quick menu shows the scanner but no printer. It doesn't show up in the drop down in tools.

MX 922 quick menu shows up as scanner but not as a printer. It doesn't show up in drop down menu in tools.
So I can't print from Canon appications. Mac - Yosimite

Hi COGO,
You can try reinstalling the printer using the latest drivers from the Canon USA website to get the printer to show up in the Quick Menu. Prior to reinstalling, please close the Quick Menu and restart your Mac. Once your Mac is restarted, please click here to go to the Drivers and Software page for the PIXMA MX922. Once on the initial download page for your model, please do the following:
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Once you have downloaded the CUPS drivers file, please follow the steps above to also download all other items from RECOMMENDED FOR YOU and DRIVERS sections. If you plan on using the printer wirelessly, you will also want to download the Canon IJ Network Tool from the SOFTWARE section.
Once all items are downloaded, please double-click on each of the items to install them on your Mac. Please ensure that the IJ Network Tool is the last item installed. Once all items have been reinstalled, please open the Quick Menu.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

My quick menu worked for a week than quit working. i reinstalled everything and same thing, it work

my quick menu worked for a week than quit working. i reinstalled everything and same thing, it work ed for a few days than quit working. it says it is not a compatable program. i have win8. now it wont even work when i reinstall.

Hi Johnyd69!
So that the Community can help you better, we will need to know what model equipment you are working with.
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!

Forward & Back buttons should be included in the Contents quick menu

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John:
Thanks for the Flash lead. I appreciate the response man. I'll look into it.
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