Canon Selphy stopped working...

Question

Hi. My Canon Selphy 510 photo printer stopped working with my macbook. It worked before, but now stopped. I was able to connect it to my g4 tower and get it to print from there (so we know it's not a hardware or cable issue), I was also able to print directly from my camera. I also have another printer on the network that is working 100% with this mac.
On the macbook, I uninstalled, then reinstalled the canon drivers. reboot, etc. no dice.
Here's the problem:
When you print, it fails. And the printer queue status goes back to Stopped. The normally lit green light blinks red just once.
At the end of this post is a clip from the error log (I set cups to debug loglevel for this). Notice how it thinks that it's out of paper and or ink, but it's not! I even tried to print without the paper in, to force it into a REAL no-paper-state, and this didn't help.
Let me add, the Canon Printmonitor application always just says Ready, and doesn't indicate any error state.
Do you guys have any ideas? Could there have been a software update I installed between now and when the printer worked that broke something? Thanks.
D [16/Jun/2007:06:42:58 -0400] [Job 34] JobManager converting file: /private/va
r/spool/cups/d00034-001 (7 args)
D [16/Jun/2007:06:42:59 -0400] [Job 34] `/private/var/spool/cups/d00034-001' ha
s 1 pages.
D [16/Jun/2007:06:42:59 -0400] [Job 34] PDFtoTiogaRaster: xResolution = 300, yR
esolution = 300
D [16/Jun/2007:06:42:59 -0400] [Job 34] PDFtoTiogaRaster: SheetWidth = 295.68,
SheetHeight = 579.72
D [16/Jun/2007:06:42:59 -0400] [Job 34] ImageableArea.origin.x = -0, ImageableA
rea.origin.y = 0, ImageableArea.width = 295.68, ImageableArea.height = 579.72
D [16/Jun/2007:06:42:59 -0400] [Job 34] frameWidth = 1232, frameHeight = 2415
D [16/Jun/2007:06:42:59 -0400] [Job 34] ColorSyncProfileID in PMConverterSetupT
icket is different from that in PrintSettings: expectedProfileID = 1580, actual
ProfileID = 0,
D [16/Jun/2007:06:42:59 -0400] [Job 34] PDFtoTiogaRaster USING DISPLAY LIST IMP
LEMENTATION
I [16/Jun/2007:06:42:59 -0400] [Job 34] kPMEventJobProgress:1 1 1 1 1 1 0
D [16/Jun/2007:06:43:00 -0400] [Job 34] sendJobProgressEvent: currentPage: 1 cu
rrentCopy: 1 currentSheet 1 percent: 86 isEndOfSheet:no
I [16/Jun/2007:06:43:00 -0400] [Job 34] kPMEventJobProgress:1 1 1 1 1 1 86
D [16/Jun/2007:06:43:00 -0400] [Job 34] sendJobProgressEvent: currentPage: 1 cu
rrentCopy: 1 currentSheet 1 percent: 100 isEndOfSheet:yes
I [16/Jun/2007:06:43:00 -0400] [Job 34] kPMEventJobProgress:1 1 1 1 1 1 100
E [16/Jun/2007:06:43:03 -0400] [Job 34] fatal: The specified Ink Cassette and P
aper cannot be found.^MReplace the Ink Cassette and Paper.
E [16/Jun/2007:06:43:03 -0400] PID 258 stopped with status 254!
D [16/Jun/2007:06:43:03 -0400] UpdateJob: job 34, file 0 is complete.
D [16/Jun/2007:06:43:03 -0400] StopJob: id = 34, force = 0
MacBook Mac OS X (10.4.9)

Answer 1

Hi there,
We have a Selphy 810 and I was going to test this on an Intel Mini, as I'm concerned it may be an issue with the PPC drivers on the Intel Mac, but unfortunately the power supply for the printer is missing so I cannot check this for you just yet. I'll keep on the hunt and hopefully have a reply soon.
In the meantime, what application are you trying to print from? If its a Universal app, then you could try setting the app to open using Rosetta. This would help to identify if its an Intel issue. Also, have you tried setting the Page Setup > Format for to the Selphy rather than 'Any Printer'?