Canon Solutions Menu crashes

My Canon MP630 prints OK, but will only scan from the printer window.
Solution Menu (1.2.0) keeps crashing.
I am running Mac  OS Mavericks (10.9.2) on an iMac.
Printer Driver (10.84.2.0) is installed.
MP Navigator EX (3.0.6) has been downloaded and installed.
How can I get Solutions Menu to run properly?

Jack Benlow1 wrote:
I can scan OK using Image Capture, but Solutiions Menu offered more options.
Solutions Menu is just a quick access panel to other Canon applications. It has no other function. The latest version of Solutions Menu is 1.4.1.
So scanning is performed by MP Navigator EX and the latest version is 2.0.7 - not 2.0.1. Here is a link to this latest version. Note that the new version should overwrite the old. No need to trash the older version.
And in order to use MP Navigator you need to have the MP630 scanner driver installed. Here is a link to the latest version 14.11.4a. Note that Image Capture uses a different scanner driver (ICA).

Similar Messages

  • Canon Solution Menu Ex Driver

    Frequently I have opened my laptop with Windows 10 64 bit, I keep on getting the message that the Canon Solution menu Ex driver is not istalled. Kindly assist. Jacob-Nairobi, Kenya.

    Hello Mojoala.
    For testing purposes, please temporarily disable any firewall or anti-spyware utilities on the computer.  Then check to see if the program will open correctly.
    If you continue to have difficulties, please contact our support group using the link below for additional assistance.
    http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Is there a way to import the photo's in my iPhoto (9.2.1) into a folder so that I can use the Canon Solutions Menu EX software to print photos on Pixma MG5220 printer

    Is there a way to import the iPhoto (9.2.1) database of photos into a folder so that I may use Canon's Solution Menu EX software to print on a Pixma MG5220 ? I do not want to remove the existing photo's from iPhoto but transfer them to a folder that the Canon software will recognize.

    You Export photos from iPhoto -
    In iPhoto File menu ==> export - create the folder on the desktop - then use them as you wish
    LN

  • I have two Canon Printers, an MP970 and a MX710, I want to use both to scan, but the Canon Solution

    I have two Canon printers an MP970 and an MX710, when I installed the MX710 it disabled my ability to access the MP970 SCANNER from the Canon Solution Menu.
    I have tried to re-install the drivers and the MP970 Solutions but even that only allows the scanner in the MX710?
    IS there any way to use the scanners for both? AND what do I need to do.

    Hi bburtjr,
    The MP970 and MX710 use two seperate versions of the Solution Menu, so I think what is happening is that it copied over your desktop shortcut with the latest version which nly shows the 710.  If both versions of the Solution Menu are still on the computer, they should be accessible under your Start Menu if you are using Windows or your Applications Menu if you are on a Mac.  Under the Start Menu you would go to All Programs and Canon Utilities and it should list two seperate versions of Solution Menu.  The newwer version being for the 710 and the older being for the 970.  On Mac, if you click Go from Finder, and click Applications, you should have the same Canon Utilities folder and the same applies as it does in Windows.  You should have two versions of Solution Menu, one for each printer.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • HT204135 Since I upgraded to OS X 10.8 my Canon MP480 printer scanner prints OK but the Solutions Menu icon for scanning is crashing every time I try to scan. Any solutions? Thanx

    Since I upgraded to OS X 10.8 my Canon MP480 printer scanner prints OK but the Solutions Menu icon for scanning is crashing every time I try to scan. Any solutions?

    I had to contact Canon Tech Support and had to re load the driver softwear using the OS X 10.7 choice, since the 10.8 choice is not there yet. Also had to download the opener and after 45 minutes I had solved the problem. The steps are too many to go into all the details but that is the genral idea. It should work for others.

  • A driver supporting solution menu ex is not installed

    I have a CanoScan LiDE 210 that I've been using for the last two years at least.  I recently used it about a week ago and had no issues with it.  For some reason when I tried using it today through MP Navigator and Solution Menu it doesn't work.  I get an error from Solution Menu where only the help features are available to be clicked and from MP Navigator it tells me that it cannot start. I have tried reinstallation and even the driver update available from your site.  I'm not sure what the issue coudl be anymore.  I know it can start and the bulb works fine because when I plut the usb in my computer recognizes it and for a short while the scanner will light up, but that is all.  
    I'd appreciate any and all help.

    Having searched this issue on the internet I now believe this is  around for long time and still unresolved.I wonder how much responsible is a company like Canon in resolving this. A multibilion dollar comapany and iresponsive. I was thinking my next stop to be for a Canon multifuncion printer after my 18 years HP started showing problems but now I am very skeptical. Seen Canon as incompetent as this I have to think twice before I buy another Canon product. (so far I bough three Cannon scanners and this is a big problem for me. I guess Cannon will suggesst to call their technical support (for a fee likely) and this for what purpose? The fee will cost more than teh product an dif their techical people know the solution to tell me then why not fixing it in teh first place? For a problem that they know for long time and they do nothing to fix it they want to charge? Their error message says there is a driver not installed. OK Canon. Be more specific. YOur error message is ho help. It is simply useless. Tell me which driver is not installed and I'll do the rest.  

  • I installed Canon Pixma MG5520, since, always get "canon quick menu has stopped working" how do I fi

    I installed Canon Pixma MG5520 on win 7, since, always get "canon quick menu has stopped working" how do I fix please?

    Hi thaluza,
    We can see if there are files in a folder called TWAIN_32 other than those related to the printer that may be causing a conflict with the Quick Menu. If there are, we can temporarily remove the files to see if this will resolve the issue.
    To move the non-Canon Twain files from the Twain_32 folder, please follow these steps:
    1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.
    2. Locate the WINDOWS folder, then double-click to open it.
    3. Locate the TWAIN_32 folder, then double-click to open it.
    4. Inside of the TWAIN_32 folder, you will see a folder for your printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:
        4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and the folder for your printer to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and folder related to your printer inside of the TWAIN_32 folder.
        4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.
        4-3. Go to your Desktop (main window that comes up when you start Windows with all of the icons on it) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.
    5. Try to launch the Quick Menu again.
    Hope this helps!
    This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Canon Quick Menu Install

    Hey there.
    I have been trying to install the canon quick menu on my PC.
    But everytime im installing i get an error saying there have been problems copying files to your system aborting install.
    The thing is tho i had the quick menu and everything installed before but because of circumstance i had to uninstall some stuff an that was one of them.
    Where can the fault be that i get that error? Maybe somebody has some help?
    Greetings Blasje
     P.S..: Sorry for my bad English im not native English speaker.

    Hello blasje!
    Thanks for visiting the Canon USA Forum.
    We appreciate your participation, though we need to let you know that your inquiry is not supported by our team here at Canon USA.
    The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
    If you live outside the United States, please click here and select your country or region for your support needs.
    Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

  • Menu crashing

    Hi there.
    Today I purchased a 3g iPhone and something really strange is happening. When I go to the settings menu and choose the "mail, contacts and calendars" setting if I scroll down to the calendars section the settings "app" will crash. That certainly didn't happen on my older iPhone.
    Rebooting made no difference. Anyone has this problem?

    UPDATE: Not only the ssettings menu crashes but I've just found out that the clock application crashes as well.
    Restoring the iphone had no result....
    Now I think that there's a hardware problem???

  • Canon Solution EX Main Menu problem???

    I have a Canon MX882 and just updated to win 8.1 on a new computer.
    I downloaded Solution EX from the canon web site.
    When I go to open, the Main window only contains 1 Creative Park, 2 Creative Park Premium, 3 Member Logon windows.
    I cannot get to the main menu that has the scanner and photo print etc.   I have installed again and the same Main Menu appears!   Kindly Help!  Many thanks.   MK

    FIXED.  I am OK now.  I had to download MP Navigator.  After this all is well.  MK

  • Canon EOS Utility crashes when I try to download photo's from Canon 40d

    As the title says, my EOS Utility crashes as soon as I turn on my 40d to download photo's from it. I've upgraded to the latest Canon Software for DPP, Imagebrowser, EOS utility etc and have got the latest firmware on the 40d itself.
    Anyone else experiencing this?
    Anyone know if Apple / Canon are trying to fix it?
    Anyone got a solution?

    I too use Canon EOS Utility, for a 5D.
    I am still using version 2.4 of the software with my cheap and cheerful generic CF card reader (from Play.com) and it all works fine. The rest of my Canon software is okay, although I do not use it much, preferring RAW Developer and Elements 6, however I still use the EOS utility to download images from my CF cards.
    So as to wether this is an SL problem who knows. I have read in other threads here about problems with card readers not being recognised, replacements having to be purchased.
    My SL went okay with virtually no glitches, so I may be one of the lucky ones.

  • Canon Solution for Scanning in CS3 Photoshop, et al: ScanGear for OSX

    After updating to Snow Leopard and having Adobe CS3 Web Premium, I found that I could not scan directly inside of Photoshop (or Fireworks), even after downloading the Canon Updates. After drilling through the web, I found a solution that is working great. I only wish that Apple's compatibility site would have shown this link, which is found in a European site (you can choose English, among other languages). It installs "ScanGear for OSX" and, for me, this has resolved everything. Here's the link:
    http://software.canon-europe.com/software/0035057.asp
    Hope this information is helpful to others (I had been searching for some time within the haystack).
    JD

    Use the standalone scanning software that came with the scanner, save the files and open them in CS6.
    That also gives you the opportunity to work in PS while scanning.
    Should the standalone also crash, consider a third party program, such as Vuescan.

  • Canon quick menu software does not recognize scanner for MG5520

    Hi,
    I have Canon Wireless Inkjet Photo All-In-One printer (MG5520).  I have installed Canon complete software.  But the quick menu does not recognize my scanner.  In Preferences only Printer is listed, but for Scanner nothing is available.  Could you please suggest how to get scanner as well for my device?
    My OS is Windows 7.
    Regards,
    Sharath.

    Hi sharma_swp,
    Reinstalling the drivers for the printer from the Canon USA website should provide the scanning option on the Quick Menu. Please click here to go to the Drivers and Software page for the PIXMA MG5520.  Once on the initial download page for your model, please do the following:
    1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
    2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
    Once the file has been downloaded, please double-click on it to reinstall the drivers and software on your computer, then restart your computer.  If you still have difficulty with the Quick Menu showing items related to scanning, please call or email us using one of the methods on the Contact Us page for further assistance.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Spotlight + help menu -- crashes any programs

    Has anyone else had a program crash when opening/typing into the Leopard help menu? I figured out the other day that if you accidentally open Spotlight when you have the help menu open, whatever program you're currently using will crash. It's very annoying bug. Anyone had this happen before?
    ~cm

    Thanks, Ian, for your helpful link! I treid all teh suggested solutions on that page, and finally wound up using the excellent Pacifist, found at http://www.charlessoft.com/
    With the help of Pacifist, I was able to get HelpViewer reinstalled and all my mac help menus are available again.
    Again, thanks for your help. I'm very grateful.
    Best,
    Zina

  • Runtime menu crash

    Hi,
    In one application I have a runtime menu which is dynamically changed. When a option is not available, the menu point is dimmed. Now I found out, that LabVIEW crashes every time when the runtime menu is opened while the change occurs in the program.
    Is there a way to avoid this? Otherwise the whole option to change the runtime menu dynamically would be worthless..
    Best regards
    Dermot

    Hi
    just now by looking at it a second time, I found the solution.
    In a early version of the program I added and deleted the runtime menu tags dynamically. When the runtime menu was opened during a delete action, LabVIEW 7.1 crashed completly.
    Now I just dim the tags that are not available, that means I only change the properties of the tags and the program works just fine.
    Thanks and best regards
    Dermot
    Attachments:
    screenshot1.jpg ‏51 KB

Maybe you are looking for