Canon Video to Premiere 13

I recently updated to Adobe Premiere Elements 13 and the program is crashing when I attempt to import video files from my Canon VIXIA 400 camera. I am using a Windows 7 Home Premium computer.

edward obrien
Premiere Elements 13 on Windows 7 (assumed 64 bit, please confirm)
Do you have the latest version of QuickTime installed on your computer with Premiere Elements 13?
What are your recording settings on the Canon Vixia 400 - AVCHD.mts or AVCHD.mp4 or other? Are you working
with 1920 x 1080 video, what is the frame rate, and is the frame rate interlaced or progressive?
Are you running the program from a User Account with Administrative Privileges?
Please describe your computer resources - installed and available RAM and free hard drive space - other.
Is your computer optimized?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Is the problem only with the Canon video? Do you also have the same problem with video from other sources?
What happens if you start a new project with this same Canon video? Same problem?
Please review and consider and then we will decide what next.
Thanks.
ATR

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Keith,
The file extension .AVI indicate a "wrapper." All sorts of stuff can be in that wrapper *. Some of that stuff will play/edit fine. Much will not and create issues, as you have seen. Your camera uses a CODEC to create those .AVI files. That CODEC is the issue. I recommend G-Spot to find out what the CODEC is. Some times it's just a matter of having the proper CODEC installed on the computer. Most of the time, it takes much more than that - hence Eddie's links on "conversion." At least G-Spot will get us all on the same playing field, and explicit help can follow - probably to study Eddie's links. My guess is that your camera uses some form of DivX CODEC, hence the problem that you see.
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Canon Video to Premiere 13

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