Canon XA-10 doesn't recognize battery.. Only operates on AC adapter

Canon XA-10 will not charge a video battery when attached to the Canon supplied AC adapter even though this is the normal method of charging. Camera will not operate from a Canon supplied or aftermarket video battery, even though batteries both appear at full charge and were charged directly from a wall plug in Canon battery charger.
Camera has been working all along, no problem. Recently after a shoot (that was powered by the AC adapter), I closed the viewing screen (to initiate the camera shut down) and disconnected the AC adapter immediately, failing to follow recommend procedure of waiting for the indicator light in the on/off switch on the camera to change from orange to red flashing.
Upon subsequent power-up of the camera, it will only operate on the AC adapter and does not appear to recognize any battery source. AC adapter does not appear to charge batteries even though the red indicator light is flashing on the camera while the camera power is off and the battery is loaded into position the camera.
Are we talking repair? or is there a reset to the camera software to allow the AC adapter to see the camera battery and the camera to see the battery again?

Hi Ponny,
What happens if you leave the AC/DC adaptor connected for 24 hours or over night and then you start the notebook without AC/DC adaptor? On first charging it takes a little bit longer until the battery is fully charged.
If this doesnt work you should contact the shop where you purchased it or an authorized service provider. In this case you should get a new battery for free.

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Canon XA-10 doesn't recognize battery.. Only operates on AC adapter

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