CanoScan LiDE 600f - failing to open driver

Can't get new scanner to work, either by buttons or CanoScan Toolbox. I keep getting the same message, "Failed to open driver." I can scan a single page as a TIFF image through Image Capture, so I know the scanner is working.
I'm running Tiger 10.4.8 on a PowerBook G4. I cannot find the scanner in the Printer Utility drop-down menu - might this part of the problem? I previously had an HP multi-function installed, but have searched and removed these files and drivers. I tried reinstalling the CanoScan driver from the CD, and installing the driver directly from the Canon website. I have confirmed the scanner is a Mac supported model, and I'd rather not return it!
Any ideas out there? I'm perplexed! Thanks!

Okay. Downloaded the driver and ran the installer. There is certainly a lot more files that are added compared to my 3200F. I also didn't know that PhotoStudio and OmniPage were installed, which I didn't select as I did a custom install.
The folder CanoScan Toolbox 5.0 is created in Applications > Canon Utilities. A log file is also created showing all the files that are added. Thankfully they are all located within this folder (some are hidden so all you see is the Toolbox application and the readme files) so deleting the Canon Utilities folder will be all that is required. I suggest this is the first thing you do.
Next, there is a .dat file located in ~/Library/Preferences/Canon/ScanGear/CanoScanLiDE 600F. There is nothing else here so it is safe to delete the Canon folder. You should also see CanoScan Toolbox 5.0 in the same Preferences folder. Delete this folder also.
The last thing to delete is the data source file. Open Library/Image Capture/TWAIN Data Sources and delete the 600F.ds file.
Restart your Mac and run the installer again. You could choose custom and deselect PhotoStudio and OmniPage, since we didn't delete those applications. Once the installation is complete and you have done the restart the installer forces you to do, open Disk Utility (located in Applications > Utilities) and select Repair Disk Permissions. This should repair any changes the installer has made. Once this is complete close Disk Utility.
Hopefully this should be all you have to do. Without the 600F I cannot check this too much further. If I select Scan in the Toolbox, I get the same failed to open driver error as you are. But I also got an error about the scanner not being present when I first tried to open Toolbox. So, I won't make too many assumptions just yet...
Good luck and let me know how you go.
Regards,
Paul

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Hi mojographics,
For information on positioning and scanning film, please click on the link below:
Scanning Film using the CanoScan LiDE 600F
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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This same error message was first noticed on 10.6. It would only occur after waking the Mac from sleep. Prior to the sleep state you could scan using Image Capture without error. But if the Mac entered a sleep state with the scanner connected, after waking it and then trying to scan, the error message would appear. And as you have found, the quick solution is to unplug the USB cable and then reconnect it.
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With the overview of the image displayed, you need to select a portion of that image so that the Scan button will become available.
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