Cant access Blackberry ID due to email format changing.

hi, i'm posting this on behalf of my boyfriend who really isn't good with online things haha.
basically he can't access is blackberry id anymore due to the fact it was registered to a university email address which changed it's format, i think from a hotmail to an outlook account, but anyways this stopped him from receiving email to his phone and as it was the email he used for blackberry id it now says the email address is invalid, yet it is definitely the one he used to sign up with at the start. Is there a way to get blackberry id to accept the change informat of the email, i know it's something about how when you register an email to your phome it gets some kind of pin or something so if that format changes the pin wont allow the emails to come through. it all seems very confusing and as there is no contact phone number i can't ring up directly. does this mean i'm going to have to do a security wipe in his phone? this all started from an email saying he could no longer receive email from  that certain address due to change and not being able to verifty his email account any more. hopefully someone out there can understand my ramblings and  help aha. thanks.

Hi and Welcome to the Community!
If I understand all of that correctly, this is what you need:
KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • I cant access my icloud due to no longer having that email

    Someone had hacked into my email and changed my password along time ago, so i created a new email. but i never updated the information on icloud, now i'm tryint to access my account and is not letting me access it with securty question. what can i do. i just want to update the email and bascially access my account

    Hi Davbat2,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Click on the links to see more details and screenshots. 
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    http://www.apple.com/support/appleid/
    Cheers,
    - Judy

  • My email address that was used to set up my ipod was deactivated by yahoo for inactivity...now i cant access my ipod  with that email address or password..i also dont have my reciept to show that i purchased the ipod from  the apple store either.

    I am not able to access my Ipod using the email address because it has been deactivated.

    Recovery the password and change the ID email address
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
    I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
    Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
    If necessary:
    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Using this form
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    3. Contact Apple by:          
    Apple ID: Contacting Apple for help with Apple ID account security
    For general  information see:
    Apple ID: All about Apple ID security questions

  • Adobe SVN email format change

    All,
    We will be making a change to the way the subject line will read in the emails that are received from the Adobe Open Source Subversion commits. The hope is for the new format to avoid any further confusion, alarm  and in some cases screw-ups.  The change
    should also aid in making email rules easier to define.  The new subject line will be prefixed as follows:
    [ svn:PRODUCT ABBREVIATION-BRANCH NAME ] REVISION NUMBER: THE SUBJECT LINE
    Product Abbreviations:
    BlazeDS – bz
    Flex – fx
    Subject line example:
    For a commit to Flex in the trunk:  [svn:fx-trunk] 9999: fixed some stuff
    If you have your email rules setup to look for “[svn]” in the subject, I apologize for having you to recreate your email rules, but we think this change will make managing SVN mail better in the future.
    This change will be taking place immediately.
    Thanks,
    Jim Murphy
    Flex Release Engineer

    This is great. It will totally help clear up what commits happen in flex trunk vs the i10/11 branches.
    Great solution!

  • Workflow Notification Email Format Change

    Hi,
    Currently, the system already had a workflow which generated an email.
    But the user wants to add in more fields and etc.
    May I know where can I insert all the information I want?
    Thanks in advance for help.

    Hi,
    Use the workflow container WFInitiator in your mail. it holds the PR creator name.
    The second option is write a select query to select the field values ERNAM, EKORG, ERGRP using the PR No.
    use this code.
    DATA : WA_TAB LIKE EBAN OCCURS 0 WITH HEDER LINE.
    SELECT SINGLE * FROM EBAN INTO WA_TAB WHERE EBELN = OBJECT-KEY-NUMBER.
    Now fields WA_TAB-ERNAM will hold to PR Creator name.
    WA_TAB-EKORG will hold the Purchase Organization No.
    WA_TAB-EKGRP will hold the purchase group no.
    use the function module READ_TEXT to retrieve the value of line item text.
    Then pass the values to task container using syntax
    SWC_SET_ELEMENT CONTAINER 'EKORG' WA_TAB-EKORG.
    SWC_SET_ELEMENT CONTAINER 'EKGRP' WA_TAB-EKGRP.
    SWC_SET_ELEMENT CONTAINER 'ERNAM' WA_TAB-ERNAM.
    Do all this coding in a custom method.
    Let me know if you have any queries.
    Regards,
    Raj

  • Email format

    Without any warning, my wife's email format changed to the new email management tool being offered by Verizon. My email has renained as always and I do not want to change. How do we get her email changed back to the older format?

    Unfortunately, there is no way to get back the classic E Mail.  Eventually everyone will be switched over and it will go bye bye!

  • My browser and email setup is missing and i cant access my balances with any character like"#*"

    can anyone help me plz my browser and email setup is missing and i cant access my balances with any character like"#*" thanks in advance.

    Hi and Welcome to the Community!!
    For the Browser and Email setup, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Resend Service Books
    KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
    If you have no CMIME entry, then skip the deletion
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Batt Pull Reboot
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    For the # character, are you saying you cannot type that character at any time? Or that you cannot access whatever dialing strings your carrier provides for balances and such?
    In any event, if the above does not work for the Browser and Email, then you must contact your mobile service provider to ensure you are subscribed to, from them, an adequate data plan to enable the services you desire. When you do, you can ask them also about the # key problem.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

    I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

    If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

  • Need to do a hard reset on an iphone 4 but cant access apple id account and cant get reset to email address as it has been closed.

    cant finish a hard reset on iphone 4, i cant access my apple account as i forgot the password and cant get a reset sent to the email address i had as thats been deleted, does anyone have any ideas?  i still have the box the iphone4 came in so i do have the serial no. 

    Going to Apple is pointless. They will not do anything to help. Activation lock is an anti-theft feature.
    If the seller "forgot" the pasword for her Apple ID, then she needs to re-set it so that it can be used to unlock the phone. If she says she can't for some reason, demand your money back. If she refuses, I stand by the statement that the phone is most likely stolen.
    The phone is completely useless without the Apple ID and password.

  • I changed my Apple ID now I cant access icloud emails. What do I do?

    I have changed my Apple ID. Now I cant access my emails. Any suggestions?

    If you only changed the name of your iCloud Apple ID, just go to Settings>iCloud and tap Delete Account.  (This will delete the account from your iPad but not from iCloud; it will also delete any data you are syncing with iCloud from your iPad but provided you are signing back into the same account, with just a different name, it will be synced back to your iPad with you sign back in.)  Then sign back in using your updated ID and password and turn syncing back on (when prompted, choose merge).  Here's a video showing this: http://www.youtube.com/watch?v=ZJMKUo2HTRo.
    If you created a new Apple ID for iCloud and need to migrate your data to the new account, go to Settings>iCloud, scroll to the bottom and tap Delete Account. When prompted about what to do with the iCloud data, be sure to select Keep On iPad.  Next, set up a new iCloud account using new Apple ID, then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge.  This will upload the data to the new account.

  • How to activate my phone i cant access my email and id

    how to activate my phone i cant access my email and id

    If that Apple ID is yours, click here. If not, you need to contact either the account holder or the iPhone's original owner(if this is you, contact Apple.)
    (121032)

  • I have a mobile me account but cant access my emails. Help

    I have a mobile me account but cant access my emails. Help

    The mobile.me email rolled ove to me.com and to icloud.com email servers.  Resolution on the server deals with the different names.
    You cannot retrieve the password, but you can change it...of course you have to know ti to change it.
    You can try calling your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security and see if they can access that account and help you change the password.

  • Although apple id changed to new email account iCloud still showing old one and cant access everything.  How do I update it?

    Changed email address.  Apple id changed but iCloud still showing old one and can't find how to change it.  Cant access everything or download to iCloud because of this.  How do I update my info?

    Welcome to the Apple community.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • I cant access my email account. A message saying the username or password are incorrect. This is trying to access email throug Iphone, Ipad or any PC.

    I cant access my email account. A message saying the username or password are incorrect.
    This is trying to access email through Iphone, Ipad or PC.

    What does this have to do with Apple or any iDevice?
    Contact whomever the email provider is and correct the login credential issue.

  • I updated my email address on my itunes account, I verified the email I received.  Now when I try to sign on, i get a notice that I need to verify my email address, i click the link and it says email address already verified. I cant access my acct.

    I updated my email address on my itunes account, I verified the email I received.  Now when I try to sign on, i get a notice that I need to verify my email address, i click the link and it says email address already verified. I cant access my itunes account because it keeps saying my email isn't verified.  UGH!

    Hi ipad also keeps asking for the password to my apple account id, but when in itunes on the ipad it says his email account.
    he cannot update anything without it asking for my password to my account.
    Please help, thanks.

Maybe you are looking for