Cant access Box office movie or on demand

I have had Vision for 4 months and today decided to watch a film on box office when i clicked rent the movie a message came up that there was something wrong with my account!! so i ckicked on rent again and it came up with the message to reset my account settings in the system box which i did it now says i started BT Vision before my order was completed.
so i cant watch box office or on demand till it is sorted.
I did phone BT buit was told to phone back tonite as they are having problems with phone lines !!
Can anyone help

I'm getting the same problems on the YouView box and the error message BTV251. After checking all the cables and my power line adaptors. I pulled the plug but that never worked. I phoned the number that was on screen 08001114567 and after going though as few options there's as recorded message saying some people maybe having a few problems watching Vision on demand services in some areass of the country and they are working to fix the problem and you should not reset your home hub as you may lose the service altogether.
Darren

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