Cant access itunes store app on iphone 4s
Having restored iphone to new iphone to get rid off 10gb off 'other' i have now discovered i cant access the itune store on my phone.
ive tried re-setting the settings in general, have tried clearing cookies, tried logging out of apple id and back in. tried restarting phone nothing.
any ideas. itunes store works on laptop but after all the problems ive had im too worried to connect phone to laptop in case i end up having to reset to new phone again
Hello lucy295
Continue your troubleshooting with the article below to get access to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Regards,
-Norm G.
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Thank you for visiting Apple Support Communities.
When experiencing issues connecting to the iTunes Store, here are the best troubleshooting articles I would recommending going through.
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http://support.apple.com/kb/ts4123
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(Build 8250)
Alienware M11xR3
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0085ADCC065C5240
Current user is not an administrator.
The current local date and time is 2012-04-24 17:35:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1121C8A9-E5EB-4D4F-8E10-4FE82356B7D3}
Description: Killer Wireless-N 1103 Network Adapter
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Apr 24 16:51:27 2012
Lease Expires: Wed Apr 25 16:51:27 2012
DNS Servers: 192.168.1.1
Adapter Name: {467BE7CC-507F-4DBC-AC8C-5F1D34E40D33}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPad running firmware version 5.1
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No iPod, iPhone or iPad found.Close your iTunes,
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Hi
Im hoping someone out there can help me as ive been struggling with this for 3 solid days now and spent an hour on the phone to Apple support, cost me £16.00!!
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Here is my most recent log:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00DAAAC4037CED18
Current user is an administrator.
The current local date and time is 2012-03-14 19:19:19.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6900 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 (x64) is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {BF987C24-02EC-4994-9C4B-F135479C10F0}
Description: Bigfoot Networks Killer Ethernet Controller
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Mar 14 19:07:58 2012
Lease Expires: Wed Mar 14 20:07:58 2012
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {EE21EC06-B26B-440C-83ED-59BE0E8DC0AA}
Description: Atheros AR9002WB-1NG Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {C40C139C-5E44-4E11-8BA6-D5BBB41E1D2F}
Description: Intel(R) 82567V-2 Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-13 22:51:17.
Strange thing is it works fine with my Laptop which is connected on the same network but on WiFi and the only time i got it to work on my PC was with an older version but as soon as updates to latest version it never connects.
I have 2 iPhones & the new iPad coming soon so i would really like to get this working properly
Any help would be masssively appreciated.
thanksProblem finnally solved thanks to this excellent post:
https://discussions.apple.com/message/17859594#17859594
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Cant access itunes store from ipad
I changed my apple id to use my email address, after upgrading my ipad to IOS5. The problem is, whenever I try to sign into Itunes or the app store on my ipad, I get the error " Cannot connect to itunes store". If I try and sign into itunes from my pc then I have no issues at all, and can access both itune store and app store on the pc.
So its not an issue with my apple ID otehrwise I would get the same error on both devices. Anybody have the same issue and/or a fix?
CheersOk, Heres the fix..you need to do a restore on the Ipad..Go to settings, then general,..down the bottom you will see reset, go into those options and you want the first one.. Reset All Settings...
The Ipad will reset and then it will walk you thru the steps to set up things such as your network etc.
You will be asked if you want to set up as a new ipad, restore from icloud, or from itunes. I restored from Itunes from my pc.
When you connect to Itunes on the pc, your ipad will sync. On the left side of itunes ,under devices you will see your ipad connected..put your mouse on the device icon and then right click. One of your options will be restore from back up, chose this option and then you will be given a drop down list of backups to restore from (i only saw the one from a few minutes prior). Select this and then let the ipad restore, restart, and reync.
When the ipad tell you restore is completed then disconnect from your pc, The ipad will ask you to set up network and a couple of other things, it will then ask you to sign into your apple account.
After I had signed in and was told my setup was complete, I was able to go to intunes store and app store without any issues......... -
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since i upgraded itunes, i can't access the itunes store. Help!
Hi, all!
I had the same problem a couple of days ago, but it had nothing to do with the upgrade.
I got in touch with Apple Support, and they advised me to make sure my date and time were correctly set, that my firewall software was correctly set to allow iTunes, and to make sure that iTunes was a "trusted application" for my AV/Internet Security software.
I did all that, but nothing worked.
I then got back to them, and they advised me to completely uninstall iTunes and QuickTime, giving me extensive, detailed instructions on how to go about it.
I did that, rebooted, and re-installed the latest version of iTunes and QuickTime. (I had also disabled the AV - Kaspersky PURE, by the way). The installation seemed to go OK, and I duly rebooted as instructed. I also disabled Windows Firewall and kept Kaspersky disabled while I tried starting up iTunes. It started up, store login went OK, but the store was still blank. I couldn't even see my iTunes Store account.
I then completely uninstalled Kaspersky, left Windows Firewall disabled, rebooted and tried iTunes again. Still no good.
After much fiddling around, I found that I had another conflicting application on my machine: it was a video accelerator from a company called SpeedBit. Apparently it had been installed by RealPlayer, which I also use from time to time.
I uninstalled the SpeedBit Video Accelerator, and all other SpeedBit software, and, guess what?
iTunes suddenly started working!
I re-installed Kaspersky PURE, re-enabled Windows Firewall, etc., and iTunes still works OK.
My conclusion: iTunes is incompatible with any kind of video or download accelerators.
So, if you check the Support FAQ and follow all the instructions about Windows security settings, internet security and firewall settings, uninstalling and re-installing iTunes, etc., and it still doesn't work, also look on your machine for any other download accelerators, video accelerators, etc., get rid of them, and I think you might be OK.
Hope this helps.
Best regards to all
Christopher Souter
(Sydney, Australia)
Message was edited by: Christopher Souter
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