Cant access on mobile device

Hi,
I have a WP8.1 Nokia Lumia 1020 and I have tried to setup my exchange account on the phone but it will not allow it, I have used my old WP8.1 Nokia Lumia 920 with the same account and server setup before the 1020. Any ideas why this has happened and how
I can fix.
Note that it works on the 1020 with another username.
Cheers,
Ben

hi ben to start with perform this .. put this command and see if you can see you mobile associated with your name
Get-MobileDevice | ft UserDisplayName, DeviceID
second thing.go to the user ECP and remove the devices if any and reconfigure the device... this should sort the issue
please see below.
http://blog.ryanbetts.co.uk/2014/08/certain-users-unable-to-connect-via.html
MARK AS USEFUL/ANSWER IF IT DID
Thanks
Happiness Always
Jatin

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Hi Community!
We just recently setup an Exchange 2013 (CU6) environment migrating away from Exchange 2010. Our 2013 environment has 1 Mailbox server and 1 Client Access Server. Everything appears to be functioning correctly between 2010 & 2013, except
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Thank you to anyone who can shed some light on this issue.
Log Name:      Application
Source:        MSExchange Control Panel
Date:          11/18/2014 9:35:22 AM
Event ID:      4
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MBX SERVER NAME
Description:
Current user: '<user account>'
Request for URL 'https://MBX_SERVER_FQDN:444/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9(https://CAS_SERVER_FQDN/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9)'
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System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook
Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out,
delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Flight info: Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly, False],[Eac.BulkPermissionAddRemove,
True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled, False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing,
False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy, False],[Eac.UnlistedServices, False],], Flights:[],
Constraints:[[LOC, EN-US],[MACHINE, <MBX SERVER NAME>],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, <USERNAME>@],], IsGlobalSnapshot: False
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MSExchange Control Panel" />
    <EventID Qualifiers="49152">4</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-18T17:35:22.000000000Z" />
    <EventRecordID>118746</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MBX SERVER NAME</Computer>
    <Security />
</System>
<EventData>
    <Data>pacific-logistics.com/PLC Business Technology/Ryan Heyman</Data>
    <Data>https://MBX_SERVER_NAME:444/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9(https://CAS_SERVER_NAME/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9)</Data>
    <Data>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was
a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out,
delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
    <Data>Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly,
False],[Eac.BulkPermissionAddRemove, True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled,
False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing, False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy,
False],[Eac.UnlistedServices, False],], Flights:[], Constraints:[[LOC, EN-US],[MACHINE, <MBX SERVER NAME>],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, <USERNAME>@],], IsGlobalSnapshot: False</Data>
    <Data>ActivityId: </Data>
</EventData>
</Event>

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