Cant Achieve Native Monitor Resolution

I have an HP Elite H8-1240t with Intel HD Graphics and a 23" HPW2371d monitor with native resolution of 1920x1080. This monitor shipped with a VGA cable and adapter and it is plugged into a DVI port on desktop. I can only run the resolution at 1024x768. If I choose 1920x1080 it doesn't fit to screen. Can someone please explain what needs done to correct this.

If you are showing a "non-plug and play" monitor in the Windows device manger, I would guess is a problem with the "DDC-EDID" communictaion link between the computer and the monitor. Either the monitor isn't reporting, the computer isn't reading, or the link (cable) is damaged. If you have another monitor and/or computer and/or VGA cable, try swapping them around to determine where the issue is.
Examples...
1) HP Elite H8-1240t with different monitor
2) HP W2371d monitor with different computer
3) Repeat 1 or 2 with a different VGA cable
4) Try a different DVI-to-VGA dongle adapter with the HP Elite H8-1240t and HP W2371d monitor
5) Try a different VGA cable with the HP Elite H8-1240t and HP W2371d monitor
6) Try a different DVI-to-VGA dongle adapter and a different VGA cable with the HP Elite H8-1240t and HP W2371d monitor
If you can't identify the issue from the steps above, you may wish to manually set the Windows resolution to 1920 x 1080 and set the refresh rate to 59 or 60 Hz.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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