Cant add account manager from myverizon keeps throwing error message

did everything but go into the store. Im 9 months pregnant on bed rest and my verizon gives me an error when i try to add account manager. Called 922 0204 and customer service says its now verizon policy that you cant add anyone to your account until after 30 days ive added and removed people before on the same day Talked to supervisor he said its a my verizon problem and that the ppl that are supposed to work on it arent in right now So shouldnt they have a way to bypass this?? what is up with this new rule?? Anyone else getting this same error??

I originally had wireless service with Alltell and I was very concerned when Verizon purchased Alltell ( I had numerous bad experiences with Verizon customer service when I had their FIOS cable service). For years now that Verizon took over for Alltell I have not had any issues and I believe it was because I did not have to contact customer service. Now in December I purchased three new phones and my daugther wanted to change her work number to one of the numbers I had on my service. You would have thought we were trying to pattern a new cure for cancer. We had to spend hours on the phone with customer service trying to accoumplish a very easy task and each time my daugther tried to deal with these people they all complained because she was not an account manager.
For the last wo weeks I have tried to add my daughter thru the website. Each time I got an error message stating that I needed to call 611 to get this corrected. Tonight we called 611 and I got the same run around with customer service for the last 45 minutes, but they told me that I had to wait 60 days since we had purchased new phones. They also told me that we could go to a Verizon store location and this could be accomplished at the store. I have already spent more time with customer service than any live person should and I certainly do not want to have to make another trip to a Verizon store. It is utterly amazing how Verizon can take such simple tasks and turn them into a Federal case. This waste hours of your time and also the time spent by their employees, and you don't get anything accomplished. They must be getting so many complaints that now there is no place on their website where you can write a complaint.

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