Cant backup or connect Q10 to my pc.

I downloaded all the updates for the phone and the desktop.
I plug in my phone to backup but all that happens is a very quick flash of a black window with white writings coming and going away just as fast.
I need to backup my phone to get it repaired. My text messages are taking forever to send out and the incomings are not always coming in...

congratulations as youve beaten my record of being connected remotely to rim for 5 hours.
a lot of the problems are due to i link, its corrupt for some people including me.
when i got my Q10 18 months ago i done a backup with i link which took hours as it would continuously connect and disconnect.
after my phone got wiped by a lock out bug rim connected remotely and couldnt help. they said i link was corrupt and they deleted it (they had downloaded themselves an updated version).
a year later its still on my computer and cant be deleted. ive gone into the depths of my registry and no matter what i try its still there.
i tried downloading blend this weekend as ive now bought a passport and the blend software keeps failing saying it is already loaded with this account but its not its only i link messing with it.
so welcome to my world

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