Cant burn or play dvds that have burnt from ape 13

ok I have just purchased ape 13 for my laptop and I was using ape 11 on my PC and was completing a wedding video. When I plugged in my external hard drive to the laptop everything seemed fine but when it came to burning the complete project it said Error:no plugin Dlls and it could not complete the burn. This is after it rendered the footage too. I tried resizing and pictures that where over the limit of 1000 pixs. My OS is i7 processor with 8gb ram.
So I decided to try a test edit, it was small and with pictures and it burned to disk but WONT play back on my laptop it just gives me raw folders.
Please can someone help as I have a lot of work on at the moment and need to get through it all.
Many thanks Sean

montymedia2014
Thanks for the follow up. Sorry that the news were not better.
If your Device Manager/Display Adapter/ shows your Intel video card/graphics card to be just "Intel HD Graphics" with no 2000 or higher in the name after that,
then it my understanding that the preference related to a Intel HD Graphics 2000 or higher card does not apply to you.
I am not sure what the answer is to "PluginCoder error: no plug in DLLs", and, if Adobe knew, I suspect that there would be an Adobe presence in this thread offering a fix for the error. In unchartered waters, then we are left to explore...
1. Premiere Elements does not fare well when there are two video cards/graphics cards used by the computer. What happened when you disabled one or the other of the cards? And, do you find any control in the NVIDIA Controls Panel that will give you the opportunity to fine tune operations related to use with Premiere Elements?
2. You can uninstall all traces of Premiere Elements 13 from your computer, and then install Premiere Elements 13 tryout files from the following web site and then insert your purchased serial number into them during installation.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
The key to success in this path is to read and carryout carefully the web site's "Note: Very Important Instructions" in order to avoid Access Denied message.
(I have run burn to disc with Premiere Elements 13 on Windows 7 64 bit and Windows 8.1 64 bit and have not run into any "PluginCoder error: no plug in DLLs" message. My work was with the Premiere Elements 13 tryout.)
If you have not already I would give the computer a free ccleaner run through (regular cleaner and registry cleaner parts) before you start "2".
https://www.piriform.com/ccleaner/download?mac
There has been a gap since you posted last. Perhaps Premiere Elements Team will see that you have re-entered the thread and have come up with some answers to this particular issue in the meanwhile - it might have been waiting for your follow up to go to the next level of its suggestions.
Please review and consider.
Thank you.
ATR
Add On...If you are within 30 days of purchase of 13 and you purchased direct from Adobe, you should be able to get a refund (Adobe has the final say.)
If you purchased from an authorized reseller, then any refunds need to be dealt with by the reseller under the terms of the reseller's return policy.

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Message was edited by: Dave Sawyer

Cant burn or play dvds that have burnt from ape 13

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