Cant buy app! dont remember my security questions

We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • HT5312 yeah i cant set up a rescue email to change my security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me. i

    I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT1918 I dont remember the security questions. Please i need help. What i have so do?

    I dont remember my security question and anwers. I cant buy anithing in app store.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • Hi, i dont remember my security question and my rescue email

    hi
    i would like to buy some app. But i dont remember my security question and my rescue email

    According to the guide If you forgot the answers to your Apple ID security questions - Apple Support, if you forget your security ID and rescue email address, you have to contact Apple support: Contact Apple for help with Apple ID account security - Apple Support

  • HT1725 i dont remember my security question how can i reset them

    I dont remember my security question hoe can i reset them

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • HT201272 I carnt buy apps because i dont remember my security questions

    I am using this computor 4 the 1st time..have used itunes before on another..Now i carnt buy anything because i am on a diff computer a cannot remember my security questions...What do i do?

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • I cant buy game add ons because its asking me to verify my account. I cant because i dont remember my security answers can anyone help me?

    Awhile back i lost my email security questions. The same email is linked to my apple id. I also lost my Security questions to my apple id. I added money to my apple account and im trying to buy an app add on but its asking for answers to my security questions, and i cant verify through email becuase i lost the answers to that to. I need someone to help me change my security questions or what ever needs to be done becuase as i said i added money to my account and if i cant use the money then ill be very upset and mad.

    Same thing happene to me!!! I need help I have money on my account but I don't remember my security questions... :(

  • HT1918 my account is blocked becuse i dont remember my security question

    my account is blocked  to buy becuse i dont remember my security question

    Hi photohub,
    Here is a link that will tell you how to reset your Security Questions. There are two sets of instructions - one for if you did set up a Rescue Email, and one for if you did not:
    https://discussions.apple.com/thread/4286784
    Good luck!
    Cheers,
    GB

  • I have a new computor and dont remember my security questions how do i get in touch with someone?

    i have a new computor and do not remember my security questions, how do i reset them?

    Contact iTunes Customer Support.
    If these user to user technical support forums, certainly the contact information for iTunes customer support can be found with a little effort.

  • I dont remember my security question

    I dont remeber my security question also I dont remeber the email I used for they can send me the answer

    Hey there.
    You'll have to call 1-800-692-7753 and have a rep. with apple help you do this.

  • I dont remember my security questions and I don't have a recovery email. What do I do?

    I don't want to call the customer support. Why can't I just use my email I already have? I can't make purchases because I don't remember my security questions. Please help!!

    Click here and fill out the form; if they tell you to phone, do so. An email other than a rescue email can be changed by someone who successfully guesses your password or otherwise breaks into your account. They wouldn't be security questions if they could be bypassed without verifying your identity.
    (100746)

  • This is my first time buying from my iPad and I dont remember the security questions. How do I reset the security questions?

    How do I reset my security questions?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76866)

  • I dont remember my security question and when i send an email to have the answer i receive nothing

    I made an account 2 year ago (i had an ipod) and now i bought an ipad and when i want to buy stuff on the app store with my ipad apple ask me for my security question and i dont remember the answer and when i send the security question by email i receive nothing. Can you help me ?

    Start here with manage your account
    http ://www.apple.com/support/appleid
    (there's a space in there between the p and: so cut and past and erase that space or the link won't work)
    You may end up scheduling them to call you. I know I tried to get the reset info sent to me three times and the mails never came so I just asked for support to call me.

  • HT5625 i dont remember my security questions how can i change them

    how do i change my security questions because i dont remember them and i need them fer buying apps and music in new devices (iphone 5s)

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93751)

  • HT5312 What if I can sign into my rescue email and I dont remember my security questions?

    Ive Tried everything but I cant seem to change my rescue email and I forgot my security question answers help please it wont let me buy stuff!

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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