Cant cancel preorders :(
I need help! But first let me explain the reason I need to cancel these preorders...
I recently became a Gamers Club unlocked member and switched all of my Amazon Preorders into Best Buy ones... But herein lies the problem I've learned from that. I recently made a preorder along with an already released game that was on sale, and I was charged for BOTH of the games when only one of them had shipped (the other doesnt even have a confirmed release date yet and I was still charged for it)
So now, I've learned that you cant have multiple preorders under one combined order or else you'll get charged for ALL of them when one of them ships...
Now I need to cancel all of the orders and place them as individual orders instead so I'll only be charged on release date for them (and cancel the one preorder that WAS charged so that I may redo it on a separate preorder).
My problem is that everytime I try to cancel anything (which I've been trying to do for the past week), it tells me the Best Buy system is unavailable and that I should try again later (which is what I've been trying to do every day for the past week)
I've deleted my cookies, cache, tried different browsers, and everything else I can think of on my end to make this work and I just havent been able to get it to function properly... looking for some help
Solved!
Go to Solution.
Hello anime10121,
Welcome to the Best Buy forum, and congratulations on becoming Unlocked!
You shouldn't be fully charged for a pre-order until it has officially been shipped or picked up. After using the email address you registered with the forum to look over your BestBuy.com history, I am only showing that you were charged for a video game that was shipped a couple days ago but not for a pre-order. The reason why it may appear that you were fully charged for the pre-order is because a second authorization was requested after the other video game was shipped. That is often done to ensure there are still sufficient funds available when the pre-order is released.
I would be happy to help you cancel any active pre-orders you placed on BestBuy.com so that you can place new pre-orders for each individual game; however, I don't believe it is absolutely necessary because I am not showing that you were actually charged for the pre-order. If you would still like to go about canceling those pre-orders, then please send me a private message with your order information (order #s and video game titles) and I will see what I can do to further assist. A private message can be sent by clicking on the blue button found within my signature.
Thank you for connecting with us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message
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