Cant change call package on-line

Hi
Having decided to cancel my BTB I was persuaded to sign for another year. In the process I lost my anytime time phone package but was assured I could simply re-add the package.
I used to be able to add and amend packages online no problem but since I renewed everytime I try using the change package on the web site I get the following response:
We're sorry...
You are currently unable to downgrade your BT Total Broadband option. To choose another BT Total Broadband option and order please follow this link.........
I don't want to downgrade my BTB rather I want to add anytime to my phone. Anyone had similar issues.

Hi stumpie,
Welcome to the forum.
We'll probably need to take a closer look at this so we can see exactly what's going on. Can you send in your BT account details and MyBT username and we'll get back to you?
If you click on my username you'll be able to get our forum mod email address.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Online Security - Changing Call Packages

Hello BT Forum,
Just a quick question.
It seemed pretty easy for me to gain access to details of my Mother's call package; I was after was the expiry date of the current contract. All it needed was her telephone number, postcode and a tick in the box.
So what is to stop kindly me or some nefarious person from changing my Mother's call package without her knowledge?
I find it perturbing that access to these details was so easy.
CFAM
Solved!
Go to Solution.

Thank you for your suggestion.
I did use the live chat facility but the BT agent was unable to assist - they do not have access to the full account details. I also tried their telephone call centre but their operator did not have access either, he suggested that I contact their 'new/retention customer' division. There I found out the details of the contract and immediately thereafter the BT Agent tried to persuade me to 'upgrade' the service and that it would be 'stupid' to cancel the current contract.
It seems to me a rather bizarre process to go through to get what is in effect a 'date,' which could easily be written on the monthly bill that is sent. Again I was somewhat amazed at the ease with which I was able to obtain the information but then I do know more details; and perhaps all I was after was an end date.
However, after a little searching I found that rolling contracts are no longer offered by BT (web link noted below). I was advised that the terms of any existing rolling contract is maintained on a 28 day rolling contract. That this contract can be cancelled at any time without penalty. This is the information I need as I am preparing my Mother to be connected to broadband.
So I have the information I need to make a decision about broadband packages.
However, what does not help at this stage is the bombardment of BT advertising literature promoting their Sports Channel with unlimited broadband. I am sure that such a service will appeal to many but to my seventy year old Mother, such a package offers little benefit or incentive.
Regards,
CFAM
http://bt.custhelp.com/app/answers/detail/a_id/10757

Why cant i view my call package+ add ons ?

My first post, i hope this isnt going to be the norm.
as said, i cant view my call package or add ons etc.
all i get is ...
" We're sorry...
We have noticed you already have one of our great package deals. Please call one of our helpful advisors on 0800 800 150 who will advise you on how to change your package. "
to be honest, im fed up with calling the 0800 number to eventually only to speak to someone , in India I assume, who doesnt seem to know what they are doing....ive rang 4 times by the way...so for this problem i thought I would try here first.
Rob.
Solved!
Go to Solution.

Hi Rob,
Welcome to the forum.
Sounds like you're already on a special offer or deal, but I can take a look at your account if you want, can you email in your forum username and BT account details to me?
You can get our email address by clicking on my username.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hi,
i cant change my default in-call volume (default value is maximum).
i tried many of volume manager apps, in their setting, in-call volume is fine ( fine for me, is 2 of 5 ),
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plz help me !
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Hi All,
I've just ordered a new phone package from BT which includes line rental.
The activation date isn't until 28th March which is fine but do i need to cancel my old phone package and line rental with sky?
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Hi d80adc,
I would at least notify your current supplier that your leaving and tell them what date your new service is estimated to be activated.
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How to change the package in a tansport request?

Hi Abapers,
How can I change the "package" of any TR without deleting the TR?

Who said ? it is wrong.
you can change package using SE03 ,it is central.
Simple example ,you have ABAP Program
Goto SE03 ->select change object direct entries -> click on execute button
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I called BT today to change my vision viewing pack from TV Unlimted to TV Essential, Im am out of contract. I was unimpressed to be told that to change the package - ie down from £12.50 to £4.00 a month I HAVE to recontract my Infiity line for at least 12 months!!!!
I advised I didnt want to re sign a new contract at the moment and was told that the pack cannot be changed until I recontract!
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Go to Solution.

chrisjayuk wrote:
No Im not on a triple play package, my infinity line was on 18month contract.
The actually line used by the CSR at Vision was "You cannot change your viewing pack without recontracting your infinity line", I said "so what your saying is because your getting less money on the tv pack you want a new contract signing?" and they guy said "pretty much yes"
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Dear All,
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Hello,
Check the table CDHDR,CDPOS for PO items,
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REPORT ZV_GET_LATEST_SO .
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* WRITE: ITAB-UDATE."ITAB-UNAME.
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*--- Interne Tabellen -------------------------------------------------
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          I_CDHDR           = LT_CDHDR
     EXCEPTIONS
          NO_POSITION_FOUND = 1
          OTHERS            = 2.
LOOP AT LT_CDHDR.
CALL FUNCTION 'CHANGEDOCUMENT_READ_POSITIONS'
    EXPORTING
*   ARCHIVE_HANDLE                = 0
      CHANGENUMBER                  = LT_CDHDR-CHANGENR
*   TABLEKEY                      = '00000000 '
*   TABLENAME                     = ' '
* IMPORTING
*   HEADER                        =
   TABLES
     EDITPOS                       = ICDSHW
*   EDITPOS_WITH_HEADER           =
* EXCEPTIONS
*   NO_POSITION_FOUND             = 1
*   WRONG_ACCESS_TO_ARCHIVE       = 2
*   OTHERS                        = 3
IF SY-SUBRC <> 0.
* MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
*         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
LOOP AT ICDSHW.
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Cant change call package on-line

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