Cant' create preset to scan to PDF using same scanner but different version of Acrobat

Hello,
We upgraded 3 out of 4 workstation to Acrobat Pro XI and since then we've been unable to use the Create PDF from scanner.
The scanner hasn't changed (Dell MFP) and the driver hasn't changed either. Our colleague who's still using v9.2 PRO is able to create PDF from scanner (using B&W preset) with no issues.
We on the other hand are no longer able to create PDF from scanner - it throws an error message saying the scanner model does not support presets: it DOES! (since the other user can do it).
The only difference is that we've upgraded.
The only way we can get the scanner to work is through a Custom scan and then a helper app pops-up to do scan or preview which never happened before.
Can you please help? this is very frustrating. Should we cancel our subscription and go back to v9?
Thanks!
Best,

Hi msfdr,
I assume you are facing problem on windows machines.
You may try following steps.
1. Click on Start button > search > run.
2. Launch Run.
3. type %appdata%, hit on ok.
4. You will get browsed to C:\Users\(xxxxx)user name\AppData\Roaming
5. Go to Adobe folder > Acrobat.
6. If it is Acrobat 11.0, there should be 11.0 folder. Rename the folder as Old_11.0.
7. Launch Acrobat again and try.
Regards,
Ajlan Huda.

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