Cant delete old email address from icloud on my iphone 5, cant delete old email address from icloud on my iphone 5

Hi Everyone, have updated my primary email address in itunes etc and main apple account.  However i cant delete my old email off my iphone 5 from the icloud account.  It prompts me each time for my old address and password and when i try and put them in it says the password is wrong....my apps and everything else is ok, just the icloud.  Really fed up it wont let me delete it on my iphone.  Any help appreciated, have tried other past suggestions but i cant get past it asking for my old log in details which are now not working....

Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Similar Messages

  • HT204053 My iPhone is set up with my old iCloud details. I can't remember the password, it is an old email address and it is not recognising my date of birth!! How can I delete it from my phone and enter my new Apple ID?

    My iPhone is set up with my old iCloud details - how do I change it to my new Apple ID - my email has changed. I can't remember old password and it's not recognising my date of birth. I no longer have the trusted device or key thing??

    Try going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • How do I delete old .mac and .me email addresses from the new iCloud email server?

    Now that I have iCloud, all the old .mac and .me email that I never used feeds through it.  Since there is no SPAM filter, I cannot block these emails from getting through and I get lots of spam now.   How do I delete the .mac and .me email addresses?
    Thanks.

    I  set the Rules months ago to automatically put all email sent to those email addresses in TRASH.  However, they still appear in my Mail Trash on my Mac.  Just an annoyance.    Thanks for the response.

  • How can I remove my very old Apple ID from my Iphone 4S as I have created other apple IDs.The old one is still staying on my mobile but that email doesn't exist anymore. I cant rest my mobile as this email address is staying my icloud setting.

    Q:-
    How can I remove my very old Apple ID from my Iphone 4S. The old ID is still staying on my mobile but that email doesn't exist anymore. I cant rest my mobile as everytime i tried it asks ID password which I don't remember.

    Hello mushysun,
    Thanks for using Apple Support Communities.
    If you did not sign out of your Apple ID on your iPhone before creating a new one, then you will need to sign back in with your previous Apple ID and then sign out.  If you do not remember your password and do not have access to the email account, then you can reset your password by using the security questions.
    If you forgot your Apple ID password - Apple Support
    Have a great weekend,
    Alex H.

  • Hi, I have deleted my old apple ID as it was my old email address and replaced it with a new one but cant seem to make my Iphone and Ipad forget the old one and Icloud will not let me in. also when I try my old password or try and reset it it will not let

    I deleted/changed my old apple ID (from the apple webb site) and I have changed all my Apple products onto the new ID, but they all randomly ask for a password for the old ID (which now will not work and I can't change) the biggest problem is that my icloud account will not let me in to do anything.
    my knowledge of Apple is limited.

    We need to be clear here. Did you create a second ID, or just modify the single ID?

  • Help! I can't delete my neighbors email from my iPhone 5 icloud account after I sold it to him after restoring it to factory settings.  Now he's on my iCloud account and it cannot be deleted.  Its impossible.  help. It seems the first one cant get delete

    Help Please, I sold my iphone 4 to my neighbor after I restored it to factory settings.  I just bought a new iphone 5 and decided to check out the icloud "stuff' so that I can use 'find my iphone' because I have 2 kids.  I went to check out my icloud on my imac and in the address bar put icloud.com then signed in, double clicked on mail went accounts then clicked on the gear in the right hand corner and there it was.  My neighbor had his email in the icloud and there absolutely was no way to delete his info off of my new phone.  I guess once the first person enters their info you absolutely cant get rid of it.  you can get rid of aliases but just not the original one. WHY!!  Is there any brilliant, wonderful,generous person out there that would know how to delete him from my account.  The genius bar said that they've never seen this before.  If someone can help I'm taking the info to the apple stores that I went to so that I can teach them how to do it.  Of course, I will tell them who showed me. I give you my word.

    As far as I know you can't delete the primary email address for an iCloud account.  It's assigned when the account is created.  But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password.  Are you sure the account wasn't still on your phone when you gave it to him?
    You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
    I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't.  Make an appointment with the genius bar at a nearby Apple store and have them take a look at it.  If necessary, they should be able to contact iCloud support for you.

  • How do I delete an old icloud account off my phone if the email address had been hacked and the password has been changed?

    My old email was hacked and since then my passwords have been changed. I have a new apply ID which if fine, but my phone is asking me for my old apple ID password before I can delete it from my ICloud. The problem is I cant reset the password and my birthday verification isnt working. I am unable to do anything in icloud because it is forever telling me my password is wrong. my new apple ID seems to be working on every other part of my phone. Any ideas what to do?

    Well you can try this, but I'm not sure it's going to work if this is an entirely new ID.
    Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.

    I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • TS3991 I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password!

    I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password! However, I can access my iCould account from the website.
    I need help !

    Welcome to the Apple community.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • HT5622 I have given my old iphone to my daughter however cant seem to disconnect the two phones. I use icloud. What do i do to stop her using my email address, no for facetime, sharing info, contacts and photos????

    I have given my old iphone to my daughter however cant seem to disconnect the two phones. I use icloud. What do i do to stop her using my email address, no for facetime, sharing info, contacts and photos????

    To wipe phone
    Turn off imessage in settings/messages
    Turn off Facetime in settings/Facetime
    Delete icloud account in settings/icloud
    Erase all data and settings in settings/general/reset
    Delete the phone from your profile in https://supportprofile.apple.com if you registered your phone there

  • How can I delete an old iCloud account for which I do not remember the password?  The email address linked to that account is no longer active.

    The email linked to that account is no longer active.  How can I delete this old account and use a new one?

    Although your profile says you're running iOS 5.1.1 it sounds like you're running iOS 7 (otherwise you would not need your password to delete the old account).  Assuming that's true, and your iCloud ID has changed but you need to delete the old account in order to change to your new one, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • How do I delete an old Apple ID stuck to iCloud when the email address no longer works and neither do the passwords or security questions?

    I know I shouldn't have, but I put in my new Apple ID before deleting the old one which was an email address that had shut down. Now the password, rescue address, security questions all don't work and I cannot access the old email address because it no longer works. I cannot delete the old ID from iCloud because I have to put in a password to shutdown find my iphone first. I am going around in circles. Any help would be appreciated. Thanks.

    Got the answer--- called apple support--- very helpful--very quick

  • HT204053 I changed my AppleID email address because my old address expired, and I can access it on iTunes, but whenever I try to log into iCloud from my MacBook it won't let me sign in under the new AppleID - the old ID keeps showing up. How do I change t

    I changed my AppleID / email address after my old email expired, and now whenever I go to sign into iCloud on my computer it still shows my OLD AppleID in the log-in and it won't let me change it. So I can't sign into iCloud! I can still sign into iTunes though from my iPhone and laptop, but iCloud isn't working anymore, where do I go to update my AppleID in the log-in for iCloud???

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • Can I use an iCloud email address that's been deleted from another account?

    There was one house account, mine, which is an old @mac.com address from way back in the iTools days.
    I made a couple email aliases for my daughter when she was younger to use for school.
    Now, she has her own iPhone.  I gave her another email address (hername @ att . net) so we could register her own Apple ID, and get the confirmation/activation email.
    With me so far?
    So now, in order to use the Apple bells & whistles, you need an iCloud email.  When I try to create one, it says that both the @icloud.com addresses I tried are already in use.  (Trust me, they're unique to us.)
    I made sure to delete the aliases from my main account, but I still can't use them.
    My question is:  How long will it take to release those deleted aliases for use again?  If at all.
    Off topic:  What happened to our old Support Communities login ID?  I had to use my Apple ID and now I look like a first-timer.  Is there a way to merge the old account into this one?

    I don't think that's possible.  As mentioned here: http://help.apple.com/icloud/#/mm6b1a490a, "Aliases are not transferable. Only the iCloud account that created the alias can use it.  Once you create an alias it cannot be made into its own account."
    Not sure about your second question.  You might want to post it over in the Using Apple Support Communities forum: https://discussions.apple.com/community/using_apple_support_communities?view=dis cussions.

  • My old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more inportantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

    my old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more importantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

    You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
    Have you seen this.
    http://support.apple.com/kb/HT5796
    iCloud
    iOS 6 and later: Go to Settings > iCloud.
    If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
    If you're still signed in with your previous Apple ID:
    Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
    Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.

Maybe you are looking for