Cant detect my DVD RW

I have a disk in the drive yet I can get it out as i cant find the DVD RW on any menu, I have tried all the copy and paste scenario's to put into the Comand Prompt (Admin) but when  i reboot It does not show up in the menu? What's the problems with
Windows 8.1 I am hearing some very bad reviews and networking about it. I am not a Techi so be gentle.

Go through the resolutions as mentioned in the following KB Article:
Your CD or DVD drive is not recognized by Windows or other programs
S.Sengupta, Windows Entertainment and Connected Home MVP

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