Cant disable BT Web Address Help

One of my vpn clients can connect to the VPN but is unable to do anything when they are connected.
I have been trying to get him to disable the BT Web Address Help service but when ever he disables it, saves the setting and closes the browser, it seems to change back to enabled again when he checks back on the preferences page. 
He has tried to change this setting on 2 machines in his house and they all appear to enable themselves again.
Any help is much appreciated.

It shouldn't be doing that (though I too have had it enabled again, just the once, which was very recent - no idea why).
Since I opted out (again), it has remained disabled.
I guess his only option is to call or email BT and ask them to look in to this, or he could sign up to these forums and then ask the forum mods to look in to this.
Putting what is stated on the status of the web address help aside, what happens if he deliberately uses an incomplete URL, for example bthomehub.hom (missing the e - it should be home) - does it go to a BTYahoo page or give an error message?
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