CANT DOWNLOAD AFTER EFFECTS ON ANOTHER COMPUTER  (already purchased the app)

please help me
i bought 1 single app (after effects) paid prepaid for one year.
install it on my iMac , but now i wanna install it also on my new macbook pro
but when i log in to CC and trying to download after effects it give me TRIAL mode!!
for some reason i never received a serial number or any code to activate my purchase ( i don't understand why)
i bought this full and paid in full...
this is cause me lots of major problems....
im also trying to get respond through the phone / chat ( NONE OF THESE METHODS ARE WORKING)
THIS is a frustrating situation for me right now as i need to use AE immediately.
please let me know whats the solution for this
as i need to get it ASAP.
thanks
shay

Make sure you are installing the Creative Cloud and not the standalone version.
From what you describe you do not appear to be in dire need of resolving this immediately to get work done, though it is certainly your right to pursue getting it resolved as fast as possible.  If you have the trial version installed you can use that - it is fully functional.  Also, if you have it installed on another machine you can use it on there as well.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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