Cant download apps from nokiastore and nokiastore ...

plz guys when i open nokia store to download any thing it writes to me unable to download ex (unable to downloa whtsapp 1-2-48 101331 sisx) plz any one help me wha i can make restre to factory or downloa new software and thanks foe advance
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my phone nokia 5800 x.p
Moderator's notes: The post was edited. A more appropriate subject is provided.

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