Cant download BB app. store! pleaase help!?

Hi, i cant seem to download the BB apps. storeon my computer nor blackberry and its driving me insaane!
im 14 && got the blackberry for my birthday. im on 02 and i pay £15 a month for 100 mins and 3000 texts - is this a data plan or do i need one?
when i try to download the app store, i go so far then this message appears :
axError.gif
Sorry, your device does not meet the system requirements that are needed to support BlackBerry App World.
could anyone pleaaase tell me what i an doing wrong? it would help soo much!
thank yooou ! xx

If you are unsure if your service plan includes access to AppWorld, then yes -- you need to contact them for assistance.
For BT file transfer, see this KB:
KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones
Substitute, in the KB, the appropriate instructions for your other device in place of the KB section for the sending device. Do not skip the "Receive Using BT" step on the receiving BB...nothing will transfer if you do.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Cant download BB app. store! pleaase help!?

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