Cant download mavericks from apple store

I have a macbook pro mid 2009 and I'm running OS X Lion 10.7.5.  I tried to download on the 23rd, it just sat there for two hours doing nothing.  I had to quit.  Now it wont install.  It shows up in purchases as "download"  It wont.  I cant delete, continue or do anything with it.  It is not on launch pad so I cant delete it there.  Lion is in English.  It does not show up in finder.  What now??

http://www.apple.com/support/mac/app-store/contact/ They're responsible for getting this abysmal delverry system to work.

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