Cant download new version or delete old version

I am trying to download a newer version of iTunes but during the download process I get an error message that reads: "The feature you are trying to use is on a network resource that is unavailable." This is odd since it is a home computer that is not networked and never has been. I have had iTunes on this computer for about 5 years and have never had an issue loading a new version/update.
I have even tried to uninstall the program and get the same message and it wont let me uninstall it. I then get a message stating: Older version cannot be removed. Contact your support group. WTH?
Now my iPad, my wife's iPhone and sons iPhone wont sync and we get the error that we need to load version 10.6.3 or higher.
Please let me know your thoughts on how to fix.
Thanks!

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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