Cant download past purchases please help

Itunes wont download my purchases. What can i do to get it to download? Leaving computer for hours dont help. I have windows 7

Hi there Colettenhassan,
You may find the troubleshooting steps in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
-Griff W. 

Similar Messages

  • HT201272 Downloading past purchases -- any help is appreciated

    First off, I have read Apple's article on re-downloading past purchases, and it is not working out for me.  I've logged into the ITunes Store, gone to Quick Links, selected Purchases, and can view what I've bought there.  But, when I look at my music it is already listed as downloaded and does not offer me a chance to download it again.
    The root problem is this:  When I bought the handful of songs in question (just 15 out of my 750 total purchases), I failed to back them up immediately.  Not a week later, the hard drive that the songs were stored on has stopped working altogether.
    To further complicate things:  I had two hard drives installed.  The main hard drive (the one running Windows) was where ITunes was installed, and I had added all the songs from my library on the second, older drive without copying them over to the newer drive.  Most had been previously backed up to external storage except for the aforementioned 15.  So ITunes views them as having already been downloaded to this computer even though the part of the computer they were downloaded to is not longer working/active.
    I've tried deleting the songs from my library -- technically they weren't there anyway at this point -- but they still did not appear as downloadable.
    At this point I've considered repurchasing the songs, but I'd like to exhaust any other possibilities first.  Any help you can provide is appreciated.  Thank you in advance for looking at this and trying to help.

    I would be very careful, I selected the upgrade photos and now I have a 200GB library file but no way to access the photos, it appears to be something to do with the 10.10.2 upgrade and the use of an external Thunderbolt drive to store my photos on, but I am nearing desperation in trying to get back my years of photos (last effective backup - despite having time machine turned on) - appears to be 2012.
    This thread seems to have the most information
    Yosemite, iPhoto 9.6 upgrade, large photo library is not recognised.
    But it is outrageous that a 'minor' upgrade that was not meant to be about iPhoto could have such drastic outcomes.  It must be relating to the file service changes they were doing or the work they were preparing for the new photo app - either way, not happy!

  • Cant download past purchases

    I've followed the instructions to download previously purchased songs to iTunes (I am using 10.3.1), however when I get to the Purchased page, I only have the tabs Apps and Books showing. It has no Music tab. I have 71 purchased songs showing in the purchased section on the left hand menu of iTunes so what's going on here? I'm trying to locate a song I downloaded only three days ago on another computer. Any suggestions anyone?
    From your Purchased page, click the tab for the content type you're looking for (Music, Apps, or Books).

    You can copy the song from your MacBook Air to your iMac, and then add it to the Purchased playlist.
    To do this:
    Locate a USB flash drive, external hard drive, or some other form of external media. We will use this to copy the song to the iMac.
    Open iTunes.
    Locate the song in question.
    Select the song, then from the File menu choose "Show in Finder".
    Select the file in the Finder and then from the Edit menu, choose Copy.
    Navigate to the external storage device you connected in step 1.
    Paste the file to the device by clicking the Edit menu and then click on Paste.
    Eject the device from your MacBook Air.
    Connect the device to your iMac.
    Using the Finder, open the external device and select the file pasted in step 7.
    From the Edit menu, choose Copy.
    Navigate to your Home folder by clicking the Go menu option, then click on Home.
    Navigate to Music > iTunes > iTunes Media > Automatically Add to iTunes.
    From the Edit menu, choose Paste.
    Now open iTunes, and it will automatically import the song that you pasted in the last step. Once it has been imported, locate the song using the search feature. Once you've located it, simply drag and drop it onto the "Purchased" playlist on the left hand side of the iTunes window. Click on the Purchased playlist to confirm that it was added.
    Hope that helps, have a great day.

  • Still can't download iTunes purchases, please help! incorrectly says "network connection timed out"

    I've been trying for 4 days to download purchased media from iTunes and I keep getting this error message "The network connection timed out." I assure you my internet connection works perfectly.
    Not sure if this is relevant, but this error spontaneously happened after my most recent purchase on the night of 2/10. I was able to download some iTunes extras right before I made the most recent HD movie purchase, and as soon as I tried to download that, nada!
    Here's what I've already tried, but has NOT worked:
    -re-opening iTunes
    -restarting computer (several times)
    -deleting tmp files
    -disabling antivirus ware & firewalls
    -deleting & re-installing iTunes
    If anyone has any other ideas to help me out, I'm all ears!
    Thanks!
    E

    hi, thanks for your response!
    please excuse my ignorance, but do you mean log into my iTunes at an apple store & download my purchases onto a flash? I wasn't aware I could do that...

  • Tried to download the free trial but it came up 'update failed' and i cant download it. Please help.

    I tried to download adobe Photoshop free trial but when it got to about 70%,It came up 'update failed' and it wont download. I've retried downloading it three times but still says the same thing. please help,Thanks

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  • Deleted all iTunes music, now can't download past purchases.  Help!

    I've somehow deleted all my iTunes music.  All the file names are still in the library but every time I select one I get the "can't find original file" message and now it won't let me download my past purchases.  How do I fix this?

    Do you still have them in your computer's recycle bin/trashcan that you can restore them from ?
    If not then what you can redownload will show under the Purchased link under Quick Links on the right-hand side of the iTunes store homepage. If music shows there (it won't in all countries) but doesn't have the cloud symbol against then try deleting the tracks so that they are no longer listed in the Music part of your library (where you are getting the 'unable to locate' message) and they should then get the cloud symbol in Purchased. Or you can tick the 'shows iTunes in the Cloud purchases' tick box on the Store tab in Edit > Preferences (iTunes > Preferences if using a Mac) and they should then show with the cloud icon in the Music part of your library so that you can redownload them from there (again you will need to delete the missing tracks for them to potentially show for redownloading).
    If you've changed countries since downloading them then you won't be able to redownload them, nor if the rights-holder has removed them from the store.

  • Cant download extension. Please help me troubleshoot.

    I am currently new to Flash Pro, and at the suggestion of the tutorial course I am  YouTubeing, I am attempting to download the extension "KeyFrameCaddy." This issue occurs when I attempt to install the extension in that the manager prompts with "This extension cannot be installed, it requires Flash version 12 or greater." I downloaded the latest version of flash and when that did not resolve the problem I rebooted my computer. I've also checked and the extension claims to be compatible with my version of Flash Pro (CS5.5). Since that is the end of my knowledge as a computer expert (or fledgling) and the problem still persists, I need the actual expertise of the internet. Please help me.

    I am currently new to Flash Pro, and at the suggestion of the tutorial course I am  YouTubeing, I am attempting to download the extension "KeyFrameCaddy." This issue occurs when I attempt to install the extension in that the manager prompts with "This extension cannot be installed, it requires Flash version 12 or greater." I downloaded the latest version of flash and when that did not resolve the problem I rebooted my computer. I've also checked and the extension claims to be compatible with my version of Flash Pro (CS5.5). Since that is the end of my knowledge as a computer expert (or fledgling) and the problem still persists, I need the actual expertise of the internet. Please help me.

  • I have the 3rd generation of the ipod touch and i want to get the IOS 4.3 upgrade and i have all the requirements but i cant download it. Please Help

    I have the 3rd Generation of the Ipod Touch. I want to get the IOS 4.3 upgrade for my Ipod. I have all the requirements for it, but i dont know how to get the update. PLEASE HELP

    Are you sure you have 3G iPod? If it is a 8 or 16 GB one it is a 2G iPod.  A 32GB could be either.  Identify yurs here:
    Identifying iPod models
    A 2g can only go to 4.2.1.
    What version of iTunes is on your computer?
    What happens when you try to update?

  • Tried to download past purchased music but tried to do too many at one time now frozen help fix

    Tried to download past purchased music but tried to do too many at one time please help fix asap!

    If you had given us sensible information, I could look it up for you if your efforts fail.
    Right now, I don't even know if you are on a Mac or on a Windows box.
    BOILERPLATE TEXT:
    If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
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  • Is there a way to get around the pop up, "this device is already associated with an Apple ID. You can download past purchases on this device with just one Apple ID every 90 days. This device can be used with another Apple ID in 13 days."Someonehelp please

    Is there a way to get around the pop up, "this device is already associated with an Apple ID. You can download past purchases on this device with just one Apple ID every 90 days. This device can be used with another Apple ID in 13 days."Someonehelp please!

    What exactly are you trying to do?

  • HT201272 A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc. - Avinash

    Hi,
    A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc.
    - Avinash

    The purchases are probably hidden:
    http://support.apple.com/kb/ht4919

  • Can't play my library: "This computer is already associated with an Apple ID...you can download past purchases on this computer with just one Apple ID every 90 days.  You cannot associate this computer with a different Apple ID for 88 days." Got a fix?

    Since my daughter burned a CD from my computer using our shared libraries I cannot play my library.  This pops up:  "This computer is already associated with an Apple ID.  You can download past purchases on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 88 days."  I can get as far as viewing my library but listening is denied by this pop-up.  Can anyone help, please?   I just noticed my (this) computer is not showing as registered to my account. Hmmm....a clue perhaps?

    Do you have a question?

  • You can download past purchases on this computer with just one Apple ID every 90 days

    I have a mac which my fiancee and I share. There are 2 separate accounts and 2 separate apple ids used to buy different music (i.e. we have 2 separate iphones and music collections).
    I received the following error (see uploaded image) which states that, "you can download past purchases on this computer with just one Apple ID every 90 days".
    Now, when I sync my iTunes and iPhone only some music that I have previously purchases is affected. For some reason they failed to sync with my iPhone and become unavailable in my iTunes ("file cannot be found"). When I deleted the record I saw that it became available for download in iTunes and then discovered this issue.
    I have legally purchased the music and just want to be able to sync the files legitimately. It just seems very restrictive to say that you have to have 2 different machines for every account (i.e. you cannot have multiple users on a device with their own accounts which each have their own Apple IDs).
    Mikhail

    Hi
    No - that is the issue - both my husband and I use the same computer and want to be able to use our individual Apple IDs so can access our download content e.g. I-books that we have purchased through our other MAC devices such as I-Pad.  In the past, we had four people using one computer with no problem regarding Apple ID.   In the newer operating system, we are now restricted to one at a time - it means one of us is blocked out from accessing our content for a period of 90 days.   Have you any suggestions on how we can both use our individual Apple IDs with the same lap-top?  We have set up discrete accounts so we log on to the computer individually.  Many thanks for any help.

  • HT201272 I cant download my purchased music onto my new iPhone 5. I bought almost all my music through iTunes over my phone but it wont let me download "ALL"--I have to go in individually to each album.

    I cant download my purchased music onto my new iPhone 5. I bought almost all my music through iTunes over my phone but it wont let me download "ALL"--I have to go in individually to each album. Can anyone help me figure out how to do a single "ALL" music download?
    I even tried synching from mt computer backup but it wont do it.

    You can only sync everything with your one syncing computer/iTunes library. Yu can:
    - Make this your syncing computer by:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    - Use the manual method to copy music and videos from any computer/iTunes library to the iPod. See the manual method included here:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • HT5731 I just bought a t.v series but didnt downloading them all. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases" but I havnt downloaded them

    I just bought a t.v series but didnt downloading them all jut the first episode. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases with your apple ID you cannot auto download or download past purchases with a different apple id for 90 days." but I havn't downloaded them before and the apple ID I have signed in with is my own?? Help I want to watch my tv series

    Not from your end. Click here and ask the iTunes Store staff for assistance.
    (126716)

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