Cant download photoshop trial

i try to download the photoshop trial and it says i need to update creative cloud, but when i go to update it, about halfway through it says it cant download because there is another version of creative cloud already running on my desktop, but there is nothing else running. please help????

on Windows - check under Task Manager > Process tab > creativecloud.exe, Do End Task
On Mac - Check under Activity monitor > creativecloud.exe, Do Quit process

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    2014-07-13 7:49 GMT+09:00, John Waller <[email protected]>:
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    https://forums.adobe.com/message/6545616#6545616
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