Cant download pre order!

I preordered Laura Marlings album ages ago.. it says purchased on itunes stoe.. however when i check 'store' for available downloads it says there are none? help
Its certainly not in my itunes

Whether you can re-download music depends upon what country that you are in. If you are in a country where music can be re-downloaded then it should show in the Purchased tab in the iTunes store app for re-downloading, and under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes

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Cant download pre-ordered album??

A few weeks ago I pre-ordered Sophie Ellis-Bexters new album Wanderlust. On 20 January, I received an email saying that my order was now ready, and that I should click on the link below to download. However, the link only takes me to ITunes, it doesn’t download anything. I have tried clicking Store and checking for available downloads, but it says all orders have been downloaded. When I go onto the album in the iTunes store, it says I have purchased it, and the money has been taken from my account. It definetly isnt in my Library. Can someone please advise?

Does the Store > Check For Available Downloads menu option on your computer's iTunes download it, or does it show in the Purchased tab in the iTunes store app on your iPod for downloading and/or via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ?

How do I have iTunes automatically download pre-orders?

Hello,
I selected "Automatically download pre-orders when available" under iTunes > Preferences > Store Preferences and yet the automatic download only happens if I re-open iTunes. If, for example, I open iTunes on Monday (and keep it running) and on Tuesday a TV show I have subscribed to becomes available, there is no automatic download. To download, I need to either manually click on iTunes > Store > Check for available downloads, or close and re-open iTunes. (Ironically, this is not necessary for podcasts, as one has the option to select Podcast Settings > Check for new episodes > Every hour).
Is there a solution for this?
Thanks,
Fidelio

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

Cannot download pre-ordered album

After using the link in the iTunes Email i received, or using the 'search for available downloads' options in the store menu: it tries to connect to the store. After a while it stops and says 'the connection to the store was broken, try again later.'
Why is that? i can visit the iTunes storenormaly, so why icannot download my content?

Same problem.... but i haven't received an email yet. (I pre-ordered a special deluxe version album)
I tried to buy the special album or the 'normal' album but i can't!!! what's wrong with the store?

Can't download pre-ordered album

I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
-Sam Cernik
[email protected]

Hi theflapjackman,
If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

Download Pre-ordered album

Hi
I pre-ordered an album of the iTunes store a few days ago.
It came out today but I do not now how to download it.
how can I?

Contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck.

Cannot download pre-ordered song??

I pre-ordered a song over a week ago and it became available this morning. I clicked the link in the email to download the song but it wouldn't work. I didn't have my payment details on my itunes at the time I pre-ordered but I have it on now and it's saying i've purchased the song but it isn't available in downloads or purchases.
Help please?!?

Hi there Rachael2905,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

Battlefield Hardline PC Digital Download Pre-Order issues

Seems there's a couple issues with the "Digital Download" for PC pre-order of Battlefield Hardline.
First, the pre-order is not showing up as a $10 certificate promo for Gamersclub, which is should be because all versions of Battlefield Hardline are supposed to be...
Second, it's also not addomg the 20% off bonus for being a Gamers Club Unlocked member. The game shows as full price in the shopping cart without any discount.
I'd rather get the digital download so I don't have to stand in line at the store so I would appreciate some feedback as to why this promos are not working and if this will be sorted out before release so I can pre order the game. Thanks.

Hi there ShauNYC,
I'm sure you are very excited for the release of Battlefield Hardline! The digital download version is a great way to play the game upon release, without having to wait for a shipment or wait in a line at a store.
With that said, unfortunately you would not be able to receive your 20% Gamers Club Unlocked discount as digital downloads are excluded. You can check out more info on this via the Gamers Club Unlocked FAQ here. Furthermore, being a digital download would exclude it from the $10 in rewards certificates promotion as well, as only physical copies of PC games qualify. You may review the FAQ for this offer here. If you should like to receive your discount and participate in the $10 rewards certificate promotion, you would need to pre-order and purchase a physical copy.
I sincerely apologize for any disappointment that this news may cause you. I'm sure this may not have been what you expected when you decided to pre-order the digital version. If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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HT203174 cannot download pre-order music track

Today a message appeared when I started iTunes telling me a pre-order item was ready to download, but when I tried to download it a message said "this item is currently unavailable. Try later." When I use the 'Check for available downloads' option in the Store menu it says 'all items have been downloaded'. I only receive the 'Pre-order item available' message again if I shut down & re-open iTunes.

Problem solved itself after Windows Update, shut-down & restart. Not sure if this was a coincidence, but it solved the issue.

Can't download pre-order. help!

I had pre-ordered an albumn about a month ago and just a couple of days ago I got an email saying that my albumn was ready to be downloaded. So I clicked the link and then iTunes asked for my password and then asked me to pay for the albumn, but as I mentioned I paid for it a month ago, when I search the albumn in iTunes it says that I purchased it but doesnt let me download it and it doesn't come up when I click on the purchased link.

Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.

Unable to download Pre-Ordered book

I Pre-ordered a book (Infinity Blade: Redemption) and when it came out, I couldn't download it on my iMac, PC or iPod. I looked through my account and (oddly enough) it didn't even register as Purchased. This is odd because I was charged for it. Can anybody help... please?

Contact iTunes Support: http://www.apple.com/support/itunes/contact/

Can't download pre order

Recently I pre ordered one direction's newest album "four" deluxe edition. Today, the released a single from the album for people who pre ordered it only. The song that was released did not automatically download and I have not received an email from itunes asking me to download it. This has happened to m multiple times with different artists and albums. How can I download this song and how can I stop this from happening? please help!

If it's available for download, and you've paid for it (e.g. you had a balance on your account or a credit card), then does it show in the Purchased tab in the iTunes store app on your phone and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes - or does the Store > Check For Available Downloads menu option on your computer's iTunes download it ?

TS1424 Inability to download pre-ordered item

Received email confirming availability of pre-ordered item for download; Glee album, Graduation. However, when I click link it takes me to 'complete my album' and confirms option to purchase balance of album.

Hey there Patrick,
It sounds like you made a pre order and have tried to download it using the Check for Available downloads option as well as going to the product page in the iTunes Store. I would next try downloading it from your Purchased History with the following article:
Download past purchases
http://support.apple.com/kb/HT2519
If you cannot find it here, or you cannot download it, then you should use this article to report a problem with the purchase to the iTunes Store support directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Regards,
Sterling

Can't download pre-ordered music.

I pre-ordered music and now it is only showing as purchased. It won't give me the option to download. What do I do?

You've received the email saying that it's available for downloading ? Does it show in the Purchased tab in the iTunes store app on your phone for downloading, or does the Store > Check For Available Downloads menu option on your computer's iTunes find and download it ?

How to download pre-ordered albums

Hi,
I ordered an album before it was released. I still have the money in my account but the album didn't download into my library. How do I download it?

Hi tmaries13,
If you are having issues downloading a preordered album from iTunes, you may find the following article helpful:
iTunes Store: About Pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

Cant download pre order!

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