Cant download purchases.
After upgrading to Windows 7 I cant download previous purchases. I'm told that my computer is not authorized. I tried deleting the SCinfo file. I tried deauthorizing in the hope I could authorize but the 'authorize' option in the store menu still does not appear.
Contact iTunes Store Customer Services, you can email them from this page: iTunes Music Store - Download FAQ
Similar Messages
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Cant download/purchase from itunes. macbook pro error message -45054
Am currently trying to download a tv program from itunes. When I try to purchase the item, I enter my username/password etc and it looks to begin downloading, i then get a pop up saying 'We could not complete your itunes store request. An unknown error occured (-45054).
Please help!Follow the instructions in this support article.
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Trying to download my purchased music for my new macbook pro. For the album "AM" by the Arctic monkeys, all songs downloaded except for the first one "Do i wanna know" and i have no way with which to download it. When i go into the store, it says i have purchased the song but it still wont appear.
Hello Diddywong,
Thanks for using Apple Support Communities.
From your post I see that you need to download a purchased song from the iTunes Store. To download your previous purchases, please follow the steps outlined below.
Download previous purchases on Mac or PC
Make sure your Mac or PC meets these system requirements:
iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.
iTunes account in a country where iTunes in the Cloud is available
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Download past purchases - Apple Support
Take care,
Alex H. -
I cant download purchased videos
i click to buy the video, and then it starts downloading but then an alert pops up and says," there was an error and the required file could not be found, and to try again later", but it always says the same thing. Any explanations for this or what file they are talking about
Now they are saying that only movies purchased before July 10, 2014, can you download the Extras content. ***?
And i only found this after searching the web for the last 3 hours.
So if you want to watch the extras, you have to have an internet connection and stream it.
What about if i don't have an WIFI connection and want to watch on a plane or a car ride. What is the point of buying a movie to enjoy if you can only do that based on a wifi connection.
No where on the films page, The Hobbit: The Desolation of Smaug (Extended Edition), does it say extra content is only streamable. It only says "This HD purchase "INCLUDES" online access to iTunes Extras" - It does not say limited to. This is very misleading.
I would not have bought the film if i had know that. In fact, the only reason i bought this was for the extras because the other Hobbit and LOTR movie extended editions have been so awesome on the making of the film.....
This is bogus. I want my money back so i can buy the Blu Ray. At least then i can take it and watch whenever i like... not just when i am connected to WIFI. -
HT4557 Cant download purchased tv shows in iPad
purchased tv shows in one iPad but can't download on another one, both in same home share id. All purchased shows appear in iTunes, but some are greyed out and can't tap on download button. Some shows on the other hand are available for downloading.
Do you have a TV programme age rating set in Settings > General > Restrictions that is preventing them from being downloaded ?
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I can't download my purchase of OSX Mountain Lion. I get this message "The item you requested is currently unavailable in the U.S. Store" I click on the download bar and nothing happens. I'm at my purchases page App Store. I have Mac mini and OSX Lion.
After a little reading on the subject and talking to Apple support. This is how I solved this problem. With OS X Lion and Mountain Lion, they have LaunchPad on the Dock. The little bar underneath launchpad will start blue as you click on download. Also double click launchpad and it will show the picture of mountain lion downloading. I didn't know about my launchpad, until today. It will take a while because my high speed Internet only goes 1.5 MBPS. and I have 4 GB TO GO.
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I update home computer to windows 7 and now i cant download purchases to ipods
can anyone explain
What happens when you try?
How did you update to Win 7? Any problems? Maybe now the the iPod thinks you are syncing to another computer/iTunes library. -
I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
Can't download purchased tv shows to original iPad
Cant download purchased tv shows to original iPad. Sitting in download queue but won't download.
I had my iTunes set to manually update instead of automatically update. I decided to try changing it to set it to automatically sync. Nothing amazing happened then, but the next time that I plugged my iPod into my computer, it started syncing, then a box came up that said "a new version of iPod software 1.2.2 (or something like that)". I said YES, download and install! And VOILA! It works! Huzzah! Tell all your friends!
The bad thing of course is that by automatically updating, I lost some of my songs from my old hard drive, but it was worth it.
Good luck. -
just purchased autobook and cant download to my i pod ,also have other autobooks not on my ipod anymore,they are in my library but wont down load on my i pod
Apple IDs do not go out of existence. All purchases are PERMANENTLY associated with whatever ID was used for the purchase. Go here to investigate.
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I cant download my purchased music onto my new iPhone 5. I bought almost all my music through iTunes over my phone but it wont let me download "ALL"--I have to go in individually to each album. Can anyone help me figure out how to do a single "ALL" music download?
I even tried synching from mt computer backup but it wont do it.You can only sync everything with your one syncing computer/iTunes library. Yu can:
- Make this your syncing computer by:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
- Use the manual method to copy music and videos from any computer/iTunes library to the iPod. See the manual method included here:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
my rental download shows error. it happened once on my movie purchase, and twice on my season tv episode. this time it's a rented movie but i cant download it completely cus of the error... pls help
What does the error message say? (Include error message numbers if you're getting any, please.)
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I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
i cant download points on whoshere .....how can i purchase ponts...........in purchasing time one error coming please contact i tune support .............please help me...............i have balance but i cant purchase ....what can i do for that...please h
Which country are you in, Indonesia or Australia ? You have to be in a country to use its store, and you can't use a credit card issued by a bank in a different country i.e. if you are in Indonesia then you can only use the Indonesian store and only use a credit card issued by an Indonesian bank.
For the message to contact iTunes Support, if you haven't already done so then you will need to do as the message says (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
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