Cant download quick time software

okay i am trying to download the new software of itunes quicktimes to my computer.. but when i do it says that it can not delete the old version of quicktimes and to contact tech support???
wat could it be?
i went to add and remove and try to delte it but the apple quicktime installer is i press remove and it doesnt go anywhere? anthe apple qick time update when i click on remove it says:
click okay to try again or enter an alternate path to a folder containing the package installation: apple software update.msi in the box below? i press okay then it say it cannot be verifed. and some other things
i know there was one time that i put it on a D: drive but i removed it. so i have no clue. what is going on

Try out the solution described in this post:
http://discussions.apple.com/message.jspa?messageID=3335536#3335536
-Kylene

Similar Messages

  • HELP cant uninstall quick time in order to update itunes HELP

    PLEASE help me,
    i have been trying to update to itunes 9 but in the middle of the instillation it says cant install quick time because a newer virsion is already installed. so after this i tried uninstalling it on control panel and the same thing happens(cant install because a newer virsion is already installed). What do i do????????????

    so after this i tried uninstalling it on control panel and the same thing happens(cant install because a newer virsion is already installed).
    Download and install the Windows Installer CleanUp utility from Microsoft:
    http://support.microsoft.com/kb/290301
    Now run the utility ("Start > All programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I keep getting error message when i try to download quick time player

    cant seem to download quick time player it gets all the way to the end then saya error

    What does the error message say? (Precise text, please.)

  • I downloaded quick time becausei tried watching a movie i purchased on itunes and and have watched it before on my laptop but paused and continued. i tried opening it today and it said i needed to download quicktime and i did. it still says i need to

    I downloaded quick time because i tried watching a movie i purchased on itunes and and have watched it before on my laptop but paused and continued. i tried opening it today and it said i needed to download quicktime and i did. it still says i need to download it, what do I do

    Hi morgangang,
    Although that message is not listed in the following article, I would still go through it for help.  Things like installing in safe mode may help.
    QuickTime: Windows troubleshooting tips
    Troubleshooting Tips
    Make sure your computer meets the system requirements.
    Try running ScanDisk to verify that the directory is OK. This is an important step to take before installing any software.
    Try running the stand-alone version of the QuickTime installer in "Safe Mode." It is available here. This can help to isolate issues with background applications, and some driver conflicts.
    Make certain you have installed the most recent drivers for your sound and video cards. Even if you have a "brand new" computer, it is not guaranteed to have the most recent software installed. Contact the manufacturer of your sound and video cards for additional information.
    Make certain you have installed a recent version of DirectX.
    Errors are usually related to software conflicts, unusable files, or incompatibilities. They can also be related to specific hardware combinations, and sometimes the way in which the hardware is configured. Keep in mind that an error message does not necessarily point to a particular cause or solution. Since there can be many different causes for a particular symptom, some suggestions may not work, and you may need to discover a solution on your own.
    Note: Please contact Microsoft Corporation or your computer vendor for help configuring Microsoft Windows.
    Thank you for visiting Apple Support Communities.
    Nubz

  • Hello. I have some .mov files that I am able to open with Quick time on my pc but not on my mac. I even tried downloading quick time 7 but still no progress. Is there anything else I can do?

    I can not open my.mov files on my mac. I would like too. I use to b able to look at them but for some reason i can not. I tried downloading quick time 7 but i have had no luck. Is there a way for me to open them? I just finished updating my system software so maybe that had something to do with it? Please help.

    drrbr1,
    Mavericks changed how media was handled on OS X. Apple moved away from the old Quicktime frameworks (that were started in the 80's IIRC). Now the OS uses AVFramework. It is why Quicktime X (QTX) & Quicktime 7 (QT7) can play different formats.
    QT7 used a series of codec plugins (encoder/ decoder) to add support for formats that Apple never supported (like DIVX, WMV, Ogg audio etc). Many users installed plugins like Perian to add these codecs via a simple installer. Perian may still work on QT7 apps, I haven't tested Perian on 10.10. Perian is clearly out of date & abandoned now, see perian.org or see the site of the old codec.
    AVFoundation & QTX has no ability to add extra codecs - you get support because the format is correct for AVFoundation to play, you get a dialog that converts the movie or the third option is that AVFoundation can't convert & simply chokes & doesn't allow playback.
    Apple have nothing to fix. The reason the movies don't play is because the new framework uses 64bit for everything. The older codecs are not 64bit & since Apple didn't write those codecs they won't fix them either. It may seem like I'm apologising for Apple, but it isn't entirely their fault, things move on.
    I'm afraid you need to work out what codecs you have contained in the files (.mov is just a wrapper around the data - the codec is the key to reading the data). mediainfo can help with that
    https://mediaarea.net/en/MediaInfo
    It will list the details of the codecs - from there you need to find an app that will convert to a supported format.
    It sounds like you have a sound format that is not compatible with AVFoundation - that means all apps the rely on AVfoundataion no longer play those files (Finder & iMovie use AVFoundataion).
    Media formats supported by QuickTime Player - Apple Support

  • I Deleted the mac app store because of error 4 and i cant download it with software update

    I Deleted the mac app store because it showed error 4 and I cant download it with software update.

    I guess you have no time-machine or carbon copy cloner backup at hand.. then you will go a manual way.
    Mac AppStore is included in 10.6.6 first and a updated better version ( the latest ) is in 10.6.7, so I focus on the later :
    Use the shareware ( works without paying , nag screen only ) called "pacifist" . Locate the 10.6.7 update package on your harddisk, mount the dmg, go inside and right-click the installer package, it wil offer you top open it with pacifist instead of Apples OS installer.
    Inside pacifist you can see the various sub-packages, one item is the Mac App Store, select it and choose "install to default location" from pacifists menu.
    This way you bypass the OS' logic that it is already up to date and will find AppStore in your Applications folder.
    Note that this scenario is totally unsupported by Apple of course and you do it on your own risk.
    The official way if you have messed up the OS and have removed parts of it, would be to wipe and reload OSX plus its updates to be back..

  • Cannot download Quick Time and/or Itunes on my new HP Computer

    Hello,
    I am having trouble downloading Quick Time and ITunes on my new HP computer. I have tried downloading it without ITunes as well as with ITunes. I keep getting the message when I try to Run Quick Time that Quick Time was interrupted. It tells me that another program is being installed (which there is not) and that program has to finish installing. This is crazy. Btw, my new computer has Vista. I have tried getting rid of all of the downloads and restarted my computer. This does not help. What should I try next?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with             
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • How many times can I download Quick Time Pro once I purchased it?

    Last September I purched my update to Quick Time Pro. Now I bought a new Computer and re-formatted the old one, not being able to copy Quick Time Pro from the old to the new computer. Therefore I wanted to download again Quick Time Pro: In the settings window I introduced my program key and then "accepted". It said "Quick Time pro" below the registration line; however, the "apply" buttom was not operative. I checked and my Quick Time version was still "Quick Time 7", not Pro. My question is: how many times can I download Quick Time Pro once I purched it? If I can download it more often than once, how do I proceed? Thank you for your help.

    I started this thread:
    http://discussions.apple.com/thread.jspa?threadID=2454706&tstart=0
    but I'm afraid it's so involved that thus far, nobody has "touched" it.
    However, PART of my problem is similar to THIS person's.
    My problem is that I have QT on two different drives in one computer; the one I paid for [QT Pro?] and one I got for free; QT7. I fear the free QT7 might have "interfered" with my "Pro".
    So, taking your advice above, looking in the "Help" "About" menu, I find that BOTH of mine another "offer" above the word "About"; they suggest that I "Purchase QT Pro"...... so now, if BOTH of my QT's say THAT, then may I conclude that I do NOT have the Pro version? I'm meaning to say that if I already HAVE the Pro, they wouldn't suggest that I go and "Buy QT Pro".... right? Is this a safe conclusion? for ya'll that HAVE the Pro, and KNOW it, does it suggest to you that you could go and "purchase QT Pro"?
    Thanks,
    LarryR : )

  • I purchased quick time pro, and attempted to download quick time 7, but it says I have quick time x installed.  I deleted quick time x but it still says it is there and will not let me install.

    I purchased quick time pro, and attempted to download quick time 7, but it says I have quick time x installed.  I deleted quick time x but it still says it is there and will not let me install.

    In the optional install items-Quick Time is not an option. I am on Leopard.
    Then you either:
    1) never had QT X installed and could not have deleted it since QT X is only installed on Snow Leopard (OS X v10.6), Lion (OS X v10.7), and Mountain Lion (OS X v10.8) systems or...
    2) you are actually running Snow Leopard (OS X v10.6) and not Leopard (OS X v10.5) as you just stated.
    Please confirm which statment is actually correct.

  • I received a link to a iTune movie trailer in an email.  I clicked on watch now and then play.  I was told I need to download Quick Time, but when I clicked on download, I was told that QT is built into Mac OSX.  My MacBook has OSX Yosemite.

    I received a link to a iTune movie trailer in an email.  I clicked on "watch now" and then "play".  I was told I need to download Quick Time, but when I clicked on download, I was told that QT is built into Mac OSX.  How do I get QT to work?

    When I hit the play icon the little arrow thing goes all the way over to the end of the file and doesn't play at all.  What gives?
    Is this a minimum information puzzle? It is difficult to diagnose a problem long distance when you provide little or no information regarding what actions you are actually taking to export the data or which version of iPhoto you are using. Based on your latest description of how it doesn't work, my best guess is that you are exporting a single frame from your video clip rather than the "Original" file. This is easily checked by opening the file in QT and simply pressing the left/right arrow keys. If the file only contains a single frame, then your export work flow is at fault. Please select the "File > Original" (or similar) option in the export menu to export the entire file in whatever version of iPhoto you are using..

  • I have windows xp. I downloaded quick time no problem still can't get itunes to install. Still get same message (a program for this install to complete could not be run).

    I have windows xp. I downloaded quick time no problem still can't get itunes to install. Still get same message (a program for this install to complete could not be run).

    Try the following user tip:
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • How do I download quick time onto my iPad 2?

    How do I download quick time on to my iPad 2?

    QuickTime is an app for PCs & Macs. There is no QuickTime app for the iPad.
    What are you trying to do that makes you think you need QT?
     Cheers, Tom

  • TS3772 I believe I downloaded Quick Time, but Itunes still says I need it. can you help.

    I believe I downloaded Quick Time on my computer, But Itunes still says I need it.  Can you help.  Whats going on.

    Is this on a Windows Vista or 7 system, Estalin?

  • I cant download the latest software.

    hi im from dominican republic and i cant download the latest software(2.3) i have PC companion and it says that i have the latest software(2.1). What should i do for download 2.3.
    thanks.

    there's a way around it
    check this thread
    http://talk.sonyericsson.com/thread/19735
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • I can download quick time succesfully but not itunes

    i have a Dell laptop and windows xp.
    was prompted to upgrade itunes in order to synchronise with ipad2.
    was able to download quick time but impossible to download itunes.
    it installs succesfully  but when trying to open it displays error 7(127) offers to repair or un-install . after clicking repair i get message : no point of entry found
    would be grateful for any advice

    Have you been left with a mounted disk containing the install file, ready to run (this will be gone if you rebooted)?

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