Cant download the CDR files in either CSV or in PDF format

I have a CUCM 7.1.3 and where under the CAR tool, if I try to view the CDR file in either CSV or in PDF format I get the display in the screen itself as a text file and do not get a option to download it. This happens in both the cases when it is selected to either to CSV or PDF.
The last change done was the CUCM was upgraded from version 4.1 to version 7.1.3.32900-4.
Got any suggestions???

I assume you are retrieving CDR records from the CDR Analysis tool. You may
want to check your browser settings to see how your browser handles CSV and
PDF file types. In my browser, I do not automatically open files. IOW, I am
asked if I want to download or open the CSV/PDF each time a choose to "View
Report".
Other considerations, you have the ability to "Send Report" as well. Which
means you will get the CSV/PDF as an attachment.
Note that you can export raw CDRs to files (CDR->Export CDR/CMR). In this
page you can export the files. When the export process is complete, you will
have a list of files that you can download (Rightclick->download).
HTH.
Regards,
Bill
Please rate helpful posts.
On 11/19/10 1:53 PM, "rnallaka"

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Cant download the CDR files in either CSV or in PDF format

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