Cant download the software i paid for

I bought editing software through best buy and recieved an email that day to go and download through digital library. I went there and was able to log in, no problem but it wont let me download at all. When i go to the instructions page it gives me a broken link. I tried calling best buy customer service twice and the first time i was told id get a new email and the second time i was told to call Sony, which is the manufacturer of the product. They said they couldnt help since my install code doesnt match up with theirs, i cant just put the code in. Ive been working on this for a few days now and im getting fed up with not being able to use the software i paid for. Any suggestions?

Hello JessieCarlNolen,
Welcome to the Best Buy Unboxed forums and thank you for reaching out to us with this inquiry regarding your recent purchase. Digital downloads are meant to be more convenient than needing to wait for the item to ship to you or having to go into the store to pick it up. I can easily see how encountering some trouble with the download process could negate that convenience, and I apologize if this was the case.
It seems as though you followed the proper steps in this process, which is a bit strange as to why it wasn’t working for you. This should normally be a few simple steps: click the link in your confirmation email, sign into your Digital Library, and click download. I would be happy to look into this for you further, however I will need to acquire some more details from you in order to do so. If you are still in need of assistance with this, please send me a private message with your BestBuy.com order number (BBY01-XXXXXXXXXXXX), and the email address associated with the order.
To send me a private message, click on the “Private Message” button in my signature below.
I look forward to working with you more,

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