Cant end db2bp or running backup

Hello,
since two days we´ve an running backup without any work. Zero bytes are backed up at the momtent. The system crashed after the backup was started scheduled.
For the moment we cant force the application we cant kill -9 the running process and the application is in state "request interupted".
Regards
Olaf

Hi,
db2bp is a one kind of background process for the DB2 CLP (DB2 Command Line Processor). It is the process which actually connects to the database. DB2 CLP allows OS as well as DB2 commands/statements, this background process is required.
Please refer this useful link to get more information [about DB2 UDB Processes|http://www.ibm.com/developerworks/data/library/techarticle/0304chong/0304chong.html].
db2med and db2bm processes will play an important role while Backup operation in progress.
If your SAP System is started/running and you are able to access SAP System, you can check the running Background Job of Backup (starting from DBA*), If you have scheduled it using DB13. Cancel active Background Job from SM37.
If still that background job is running and if it is visible in SM50, you can cancel it by choosing "Process-> Cancel without Core" for the selected Background Job. If still its not canceled, You can cancel it from OS level, by getting valid Process ID details from SM50.
As final way, If your SAP Instance is not started/running, then you can execute db2stop and then db2start to restart the db2 instance on the host.
Regards,
Bhavik G. Shroff

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    [2011-10-12:22:10:34] Application Installer end with exit code 0
    [2011-10-12:22:10:35] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-12:22:10:35] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.14243249455466866 onApplicationVersion
    [2011-10-12:22:10:35] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-12:22:10:35] Application Installer end with exit code 0
    [2011-10-12:22:10:36] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-12:22:10:36] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.874921920709312 onApplicationVersion
    [2011-10-12:22:10:36] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-12:22:10:36] Application Installer end with exit code 0
    [2011-10-12:22:10:37] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-12:22:10:37] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.28278244845569134 onApplicationVersion
    [2011-10-12:22:10:37] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-12:22:10:37] Application Installer end with exit code 0
    [2011-10-12:22:10:38] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-12:22:10:38] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.9964879252947867 onApplicationVersion
    [2011-10-12:22:10:38] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-12:22:10:38] Application Installer end with exit code 0
    [2011-10-12:22:10:39] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-12:22:10:39] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.32228147238492966 onApplicationVersion
    [2011-10-12:22:10:39] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-12:22:10:39] Application Installer end with exit code 0
    [2011-10-12:22:11:40] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-12:22:11:40] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.8812808846123517 onApplicationVersion
    [2011-10-12:22:11:40] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-12:22:11:40] Application Installer end with exit code 0
    [2011-10-13:22:43:01] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-10-13:22:43:01] Commandline is: "\\Nas01\Software\Applications\Reeds Nautical Almanac\ReedsNautical.air"
    [2011-10-13:22:43:01] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:43:01] Unpackaging file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air to C:\Documents and Settings\Dad\Local Settings\Temp\fla56.tmp
    [2011-10-13:22:43:36] Unpackaging/validation complete
    [2011-10-13:22:43:36] Application has unknown namespace http://ns.adobe.com/air/application/2.7. Attempting immediate runtime update
    [2011-10-13:22:43:36] Begin runtime update download from http://airdownload.adobe.com/air/3/windows5.1/x86/add/2.7/update
    [2011-10-13:22:43:36] Download destination is C:\Documents and Settings\Dad\Application Data\Adobe\AIR\Updater\Update
    [2011-10-13:22:43:36] Unpackaging http://airdownload.adobe.com/air/3/windows5.1/x86/add/2.7/update to C:\Documents and Settings\Dad\Application Data\Adobe\AIR\Updater\Update
    [2011-10-13:22:43:39] Unpackaging complete
    [2011-10-13:22:43:39] Download success
    [2011-10-13:22:43:39] Successfully downloaded immediate update. Invoking downloaded installer
    [2011-10-13:22:43:39] Launching subprocess with commandline C:\Documents and Settings\Dad\Application Data\Adobe\AIR\Updater\Update\updater -x1 file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air
    [2011-10-13:22:43:39] Application Installer end with exit code 0
    [2011-10-13:22:43:43] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:43:43] Commandline is: -x1 file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air
    [2011-10-13:22:43:43] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:43:43] Invoking Application Installer for combined install
    [2011-10-13:22:43:43] Launching subprocess with commandline C:\DOCUME~1\Dad\LOCALS~1\Temp\AIR57.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Dad\LOCALS~1\Temp\AIR57.tmp -withRuntime -url file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air
    [2011-10-13:22:43:43] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:43:43] Commandline is: -runtime C:\DOCUME~1\Dad\LOCALS~1\Temp\AIR57.tmp -withRuntime -url file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air
    [2011-10-13:22:43:43] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:43:44] Unpackaging file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air to C:\Documents and Settings\Dad\Local Settings\Temp\fla58.tmp
    [2011-10-13:22:44:23] Application signature verified
    [2011-10-13:22:44:23] Unpackaging/validation complete
    [2011-10-13:22:44:23] No app located for appID 'com.acblack.reedsnautical' and pubID ''
    [2011-10-13:22:45:03] Converting unpackaged application to a native installation package in C:\Documents and Settings\Dad\Local Settings\Temp\fla59.tmp
    [2011-10-13:22:45:46] Native installation package creation succeeded
    [2011-10-13:22:45:46] Starting combined runtime update and app install.
    Updating runtime from version 2.5.1.17730 to version 3.0.0.4080.
    Installing app com.acblack.reedsnautical version 2.2.0 to C:\Program Files\Reeds Nautical  using the source file at file:////Nas01/Software/Applications/Reeds%20Nautical%20Almanac/ReedsNautical.air
    [2011-10-13:22:45:46] Installing msi at C:\DOCUME~1\Dad\LOCALS~1\Temp\AIR57.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}
    [2011-10-13:22:46:05] Installing msi at C:\Documents and Settings\Dad\Local Settings\Temp\fla59.tmp\setup.msi with guid {7403DF8F-0012-D4AC-0EF8-E8B031141493}
    [2011-10-13:22:46:44] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:46:45] Launching subprocess with commandline C:\Program Files\Reeds Nautical\Reeds Nautical\Reeds Nautical.exe
    [2011-10-13:22:46:47] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-13:22:46:47] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:46:47] Commandline is: -eula
    [2011-10-13:22:46:47] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:46:48] Starting eula display
    [2011-10-13:22:46:49] Application Installer end with exit code 0
    [2011-10-13:22:46:49] Subprocess app installer succeeded
    [2011-10-13:22:46:50] Runtime Installer end with exit code 0
    [2011-10-13:22:46:51] Finished eula display
    [2011-10-13:22:46:51] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:46:51] Runtime Installer end with exit code 0
    [2011-10-13:22:46:51] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-13:22:48:11] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-13:22:48:11] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:48:11] Commandline is: -eula
    [2011-10-13:22:48:11] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:48:11] Starting eula display
    [2011-10-13:22:48:13] Finished eula display
    [2011-10-13:22:48:13] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:48:13] Runtime Installer end with exit code 0
    [2011-10-13:22:48:13] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-13:22:48:23] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-13:22:48:23] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:48:23] Commandline is: -eula
    [2011-10-13:22:48:23] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:48:24] Starting eula display
    [2011-10-13:22:48:29] Finished eula display
    [2011-10-13:22:48:29] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:48:29] Runtime Installer end with exit code 0
    [2011-10-13:22:48:29] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-13:22:48:36] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-13:22:48:36] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:48:36] Commandline is: -eula
    [2011-10-13:22:48:36] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:48:37] Starting eula display
    [2011-10-13:22:48:39] Finished eula display
    [2011-10-13:22:48:39] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:48:39] Runtime Installer end with exit code 0
    [2011-10-13:22:48:39] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-13:22:49:33] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-13:22:49:33] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:49:33] Commandline is: -eula
    [2011-10-13:22:49:33] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:49:34] Starting eula display
    [2011-10-13:22:49:35] Finished eula display
    [2011-10-13:22:49:35] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:49:35] Runtime Installer end with exit code 0
    [2011-10-13:22:49:36] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-13:22:49:40] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-13:22:49:40] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-13:22:49:40] Commandline is: -eula
    [2011-10-13:22:49:40] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-13:22:49:40] Starting eula display
    [2011-10-13:22:49:53] Finished eula display
    [2011-10-13:22:49:53] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-13:22:49:53] Runtime Installer end with exit code 0
    [2011-10-13:22:49:53] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-14:17:56:43] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-14:17:56:44] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:17:56:44] Commandline is: -eula
    [2011-10-14:17:56:44] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:17:56:46] Starting eula display
    [2011-10-14:17:57:05] Finished eula display
    [2011-10-14:17:57:05] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-14:17:57:05] Runtime Installer end with exit code 0
    [2011-10-14:17:57:07] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-14:18:02:14] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:02:14] Commandline is: -playerVersion=10,3,183,10 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.reedsnauticalalmanac.co.uk/ReedsNautical.air
    [2011-10-14:18:02:14] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:02:15] Begin air file download from http://www.reedsnauticalalmanac.co.uk/ReedsNautical.air
    [2011-10-14:18:02:15] Download destination is C:\Documents and Settings\Dad\Local Settings\Temp\flaC.tmp
    [2011-10-14:18:02:15] Received download status 200
    [2011-10-14:18:02:15] Response URL is http://www.reedsnauticalalmanac.co.uk/ReedsNautical.air
    [2011-10-14:18:13:48] Download success
    [2011-10-14:18:22:33] Unpackaging file:///C:/Documents%20and%20Settings/Dad/Local%20Settings/Temp/flaC.tmp to C:\Documents and Settings\Dad\Local Settings\Temp\flaE.tmp
    [2011-10-14:18:23:05] Application signature verified
    [2011-10-14:18:23:05] Unpackaging/validation complete
    [2011-10-14:18:23:05] No app located for appID 'com.acblack.reedsnautical' and pubID ''
    [2011-10-14:18:24:08] Converting unpackaged application to a native installation package in C:\Documents and Settings\Dad\Local Settings\Temp\flaF.tmp
    [2011-10-14:18:24:33] Native installation package creation succeeded
    [2011-10-14:18:24:33] Starting app installation to C:\Program Files\Reeds Nautical. Installing app com.acblack.reedsnautical version 2.2.0 using the source file at file:///C:/Documents%20and%20Settings/Dad/Local%20Settings/Temp/flaC.tmp
    [2011-10-14:18:24:33] Installing msi at C:\Documents and Settings\Dad\Local Settings\Temp\flaF.tmp\setup.msi with guid {7403DF8F-0012-D4AC-0EF8-E8B031141493}
    [2011-10-14:18:24:58] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-14:18:24:58] Launching subprocess with commandline C:\Program Files\Reeds Nautical\Reeds Nautical\Reeds Nautical.exe
    [2011-10-14:18:25:00] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-14:18:25:02] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:25:02] Commandline is: -eula
    [2011-10-14:18:25:02] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:25:02] Starting eula display
    [2011-10-14:18:25:04] Application Installer end with exit code 0
    [2011-10-14:18:25:30] Finished eula display
    [2011-10-14:18:25:30] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-14:18:25:30] Runtime Installer end with exit code 0
    [2011-10-14:18:25:30] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-14:18:25:51] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-14:18:25:51] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:25:51] Commandline is: -eula
    [2011-10-14:18:25:51] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:25:52] Starting eula display
    [2011-10-14:18:25:56] Finished eula display
    [2011-10-14:18:25:56] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-14:18:25:56] Runtime Installer end with exit code 0
    [2011-10-14:18:25:56] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-14:18:26:03] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-14:18:26:03] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:26:03] Commandline is: -eula
    [2011-10-14:18:26:03] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:26:04] Starting eula display
    [2011-10-14:18:26:10] Finished eula display
    [2011-10-14:18:26:10] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-14:18:26:10] Runtime Installer end with exit code 0
    [2011-10-14:18:26:11] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-14:18:31:10] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:31:10] Commandline is:
    [2011-10-14:18:31:10] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:31:14] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-10-14:18:31:14] Runtime Installer end with exit code 0
    [2011-10-14:18:31:14] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:31:14] Commandline is: -installupdatecheck
    [2011-10-14:18:31:14] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:31:15] Performing pingback request
    [2011-10-14:18:31:15] Pingback request completed with HTTP status 200
    [2011-10-14:18:31:15] Starting runtime background update check
    [2011-10-14:18:31:15] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.0.0.4080/update
    [2011-10-14:18:31:15] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.0.0.4080/update to C:\Documents and Settings\Dad\Application Data\Adobe\AIR\Updater\Background
    [2011-10-14:18:31:15] Runtime update not available
    [2011-10-14:18:31:15] Unpackaging cancelled
    [2011-10-14:18:31:15] Runtime Installer end with exit code 0
    [2011-10-14:18:31:19] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-14:18:31:19] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-14:18:31:19] Commandline is: -eula
    [2011-10-14:18:31:19] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-14:18:31:20] Starting eula display
    [2011-10-14:18:31:24] Finished eula display
    [2011-10-14:18:31:24] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-14:18:31:24] Runtime Installer end with exit code 0
    [2011-10-14:18:31:25] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-20:19:34:18] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-20:19:34:18] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.3657329361885786 onApplicationVersion
    [2011-10-20:19:34:18] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-20:19:34:18] Application Installer end with exit code 0
    [2011-10-20:19:34:19] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-20:19:34:19] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.9640978160314262 onApplicationVersion
    [2011-10-20:19:34:19] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-20:19:34:19] Application Installer end with exit code 0
    [2011-10-20:19:34:20] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-20:19:34:20] Commandline is: -playerVersion=11,0,1,152 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.014487285166978836 onApplicationVersion
    [2011-10-20:19:34:20] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-20:19:34:20] Application Installer end with exit code 0
    [2011-10-24:10:06:56] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-24:10:07:02] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:07:02] Commandline is: -eula
    [2011-10-24:10:07:02] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:07:06] Starting eula display
    [2011-10-24:10:07:27] Finished eula display
    [2011-10-24:10:07:27] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-24:10:07:27] Runtime Installer end with exit code 0
    [2011-10-24:10:07:28] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-24:10:13:04] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:13:04] Commandline is: -arp:uninstall
    [2011-10-24:10:13:04] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:13:12] Starting runtime uninstall. Uninstalling runtime version 3.0.0.4080
    [2011-10-24:10:13:12] Uninstalling product with GUID {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}
    [2011-10-24:10:13:15] Cancel request received
    [2011-10-24:10:13:15] Cancel request forwarded to msi uninstall operation
    [2011-10-24:10:13:25] Rollback complete
    [2011-10-24:10:13:25] Cancel request received
    [2011-10-24:10:15:43] Runtime Installer end with exit code 6
    [2011-10-24:10:16:29] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:16:29] Commandline is: -arp:uninstall
    [2011-10-24:10:16:29] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:16:36] Runtime Installer end with exit code 6
    [2011-10-24:10:17:36] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:17:36] Commandline is:
    [2011-10-24:10:17:36] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:17:42] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:17:42] Commandline is:
    [2011-10-24:10:17:42] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:17:44] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-10-24:10:17:44] Runtime Installer end with exit code 0
    [2011-10-24:10:17:44] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:17:44] Commandline is: -installupdatecheck
    [2011-10-24:10:17:44] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:17:45] Performing pingback request
    [2011-10-24:10:17:45] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-10-24:10:17:45] Runtime Installer end with exit code 0
    [2011-10-24:10:17:45] Pingback request completed with HTTP status 200
    [2011-10-24:10:17:45] Starting runtime background update check
    [2011-10-24:10:17:45] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.0.0.4080/update
    [2011-10-24:10:17:45] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.0.0.4080/update to C:\Documents and Settings\Dad\Application Data\Adobe\AIR\Updater\Background
    [2011-10-24:10:17:45] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:17:45] Commandline is: -installupdatecheck
    [2011-10-24:10:17:45] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:17:46] Runtime update not available
    [2011-10-24:10:17:46] Unpackaging cancelled
    [2011-10-24:10:17:46] Runtime Installer end with exit code 0
    [2011-10-24:10:17:46] Performing pingback request
    [2011-10-24:10:17:46] Pingback request completed with HTTP status 200
    [2011-10-24:10:17:46] Starting runtime background update check
    [2011-10-24:10:17:46] Clearing unused background update directory
    [2011-10-24:10:17:46] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.0.0.4080/update
    [2011-10-24:10:17:46] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.0.0.4080/update to C:\Documents and Settings\Dad\Application Data\Adobe\AIR\Updater\Background
    [2011-10-24:10:17:47] Runtime update not available
    [2011-10-24:10:17:47] Unpackaging cancelled
    [2011-10-24:10:17:47] Runtime Installer end with exit code 0
    [2011-10-24:10:19:44] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:19:44] Commandline is: "C:\Documents and Settings\Dad\Desktop\RichFLV.air"
    [2011-10-24:10:19:44] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:19:44] Unpackaging file:///C:/Documents%20and%20Settings/Dad/Desktop/RichFLV.air to C:\Documents and Settings\Dad\Local Settings\Temp\fla35.tmp
    [2011-10-24:10:19:45] Application signature verified
    [2011-10-24:10:19:45] Unpackaging/validation complete
    [2011-10-24:10:19:45] No app located for appID 'de.benz.RichFLV' and pubID 'A73E9F89A0F07611DDC8DCF9F06D33E089C383B6.1'
    [2011-10-24:10:19:51] Converting unpackaged application to a native installation package in C:\Documents and Settings\Dad\Local Settings\Temp\fla36.tmp
    [2011-10-24:10:19:52] Native installation package creation succeeded
    [2011-10-24:10:19:52] Starting app installation to C:\Program Files. Installing app de.benz.RichFLV.A73E9F89A0F07611DDC8DCF9F06D33E089C383B6.1 version 4.2 using the source file at file:///C:/Documents%20and%20Settings/Dad/Desktop/RichFLV.air
    [2011-10-24:10:19:52] Installing msi at C:\Documents and Settings\Dad\Local Settings\Temp\fla36.tmp\setup.msi with guid {87162E6B-9722-4815-C208-5DCBA60B9F6E}
    [2011-10-24:10:19:53] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-24:10:19:53] Launching subprocess with commandline C:\Program Files\RichFLV\RichFLV.exe
    [2011-10-24:10:19:53] Application Installer end with exit code 0
    [2011-10-24:10:19:53] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-24:10:19:53] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:19:53] Commandline is: -eula
    [2011-10-24:10:19:53] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:19:53] Starting eula display
    [2011-10-24:10:19:55] Finished eula display
    [2011-10-24:10:19:55] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-24:10:19:55] Runtime Installer end with exit code 0
    [2011-10-24:10:19:55] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-24:10:20:00] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-24:10:20:01] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:20:01] Commandline is: -eula
    [2011-10-24:10:20:01] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:20:01] Starting eula display
    [2011-10-24:10:20:03] Finished eula display
    [2011-10-24:10:20:03] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-24:10:20:03] Runtime Installer end with exit code 0
    [2011-10-24:10:20:03] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-10-24:10:20:06] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-10-24:10:20:06] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2011-10-24:10:20:06] Commandline is: -eula
    [2011-10-24:10:20:06] Installed runtime (3.0.0.4080) located at C:\Program Files\Common Files\Adobe AIR
    [2011-10-24:10:20:07] Starting eula display
    [2011-10-24:10:20:08] Finished eula display
    [2011-10-24:10:20:08] Could not create a file at C:\Documents and Settings\Dad\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-10-24:10:20:08] Runtime Installer end with exit code 0
    [2011-10-24:10:20:09] Subprocess C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

    Can you try having Firefox or Chrome opened while installing and launching AIR applications?  This is the temporary workaround while our developers are working on a permanent fix.  Thank you for your patience.

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