Cant erase all content and settings
Trying to sell this iphone as I have a new carrier but all buyers want it reset. When it asks for my pw I put in the correct one but nothing happens, sometimes it says verification timed out. I already changed my carrier and deactived this phone, not sure if thats the cause or not
Hey Cassfromnv,
It sounds to me like this is the section that you're getting stuck on:
Go to Settings > General > Reset, then tap Erase All Content and Settings.
This will completely erase your device and turn off iCloud, iMessage, FaceTime, Game Center, and other services.
If you're using iOS 7 and have Find My iPhone turned on, your Apple ID and password will be required. After you provide your password, the device will be erased and removed from your account so that the next owner can activate it.
So if that isn't working, I would first make sure you're connected to Wi-Fi, and if you are - troubleshoot the internet connection on the device:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
And if that doesn't resolve the issue, you can try this:
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
info from: What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
Welcome to Apple Support Communities!
Best,
Delgadoh
Similar Messages
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erased all contents and settings on iphone now have a black screen with apple logo help how can i restore
Follow basic troubleshooting found in your user Guide for your phone.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
Reset, restore, Service.
http://support.apple.com/kb/HT1430
http://support.apple.com/kb/HT1414 -
Ipod touch 4th gen needed a new screen and sleep/wake switch. So, I replace them. I was able to get to settings and do "erase all content and settings". I am not able to totally shut this device off as it keeps restarting after a few seconds. I have used itunes to restore and also recover. Device will actually shut off and stay shut off if I leave it connected to the computer. The moment I unplug (3 seconds) the apple logo appears, it boots, unlock screen appears, I can unlock and operate normally, unplugged or not. Just cant get it to completely shut down unplugged. Any thoughts?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem. Maybe you installed a bad component or damaged something during the repair/replacement.
Apple will not help since you worked on the iPod yourself. -
How can i get my photos back after i erased all content and settings
Okay so i had a Iphone 5c and broke it so they shipped me a new one, And as i was trying to set my new one up the paper said to go to settings and back up my phone and then erase all content and settings from my damaged device, So i did. And for some reason i cant find anything in my icloud account.
How can i get all my pictures back onto my phone but the knew one? Is that even possible? Or can i find them anywhere else? Like how can i restore a back up? I think thats what it is. I just need my pictures back really bad, Any suggestions!? Please help meI had saved my photos on my WD My passport but I think it was only saved like a preview.
We need to know more, to be able to understand what you have done.
How did you save your images to the external drive? Did you copy your Aperture library there?
Is your Aperture library referenced or managed - did you store the original image files outside the Aperture library or are they included in your Aperture library? If you have referenced images, did you back them up too?
The error message you are seeing, shows that Aperture cannot find the original image file. That is indicated by the yellow warning badge with the arrow.
If your Aperture library is referenced, you need to restore your backed up original image files as well from their backup, and then use the the command "File > Locate Referenced Files" to reconnect the image versions with the missing original files. Do you have a backup of the originals? If you cannot restore your referenced originals, you can turn your previews into new originals; post back, if you need help with that.
If your Aperture library is managed, and all your originals are included inside your Aperture library, try if the Aperture Library First Aid Tools can fix this:
Repairing and Rebuilding Your Aperture Library: Aperture 3 User Manual
Check if the "Masters" folder inside your Aperture Library contains any image files: Crtl-click the Aperture library and use "Show Package Contents". Are the missing original image files inside?
Reagrds
Léonie -
Why cant I erase all content and settings? When I choose this option from the menu it takes me to a screen with a USB plug and an itunes logo and freezes there.
What happens when you connect the iPod to your computer and restore via iTunes? That is how you restore to factory settings.
iTunes: Backing up, updating, and restoring iOS software -
Help, I did an "erase all content and settings"
Hi...
I bought an iphone 3gs from australia, as ive heard that all iphones sold there are unlocked from the apple factory.
Now, when I got it, i pumped it all full of apps, just experimenting a bit...
Finding that I might have experimented a bit much, and just wanting to restore the iphone to its original state, i initiated an "erase all content and settings"
I know now that I probably should just have reset it from itunes.
After putting it in DFU (Device Firmware Update) and restoring it, I now only get a screen with the option of emergency calls. No other options.
itunes doesnt recognice the phone, I can reset it from itunes, but that just leads to the same result.
Itunes says I should go to settings on the phone and initiate a restore, but I cant go anywhere on the phone, as I only have the emergency call screen.
It should be said that I bought the phone in australia so that I would not have to have one of those horribly expensive norwegian contract carriers.
Therefor I do not have a valid iphone Sim.
Only my regular one ofrom OneCall.
Have I royally f*ed up?
What can I possibly do to fix it??I bought an iPhone 3gs from Australia, as I've heard that all iPhones sold there are unlocked from the Apple factory.
No, but the Australian carriers will unlock them for a fee.
Now, when I got it, I pumped it all full of apps, just experimenting a bit...
Finding that I might have experimented a bit much, and just wanting to restore the iPhone to its original state, I initiated an "erase all content and settings"
I know now that I probably should just have reset it from iTunes.
After putting it in DFU (Device Firmware Update) and restoring it, I now only get a screen with the option of emergency calls. No other options.
If it was not officially unlocked by the Australian carrier, but was unlocked by jail-breaking, the Restore will relock it.
iTunes doesnt recognice the phone, I can reset it from itunes, but that just leads to the same result.
What SIM do you have in the iPhone?
iTunes says I should go to settings on the phone and initiate a restore, but I cant go anywhere on the phone, as I only have the emergency call screen.
It should be said that I bought the phone in Australia so that I would not have to have one of those horribly expensive Norwegian contract carriers.
Did you buy it from an official Australian cell provider? Did you ask to have it unlocked?
Therefor I do not have a valid iphone SIM.
All iPhones come with a SIM installed.
Only my regular one ofrom OneCall.
Was it working with that SIM? -
I gave my ipad 2 to my brother last month. After that he erased all content and settings, sign in with his apple id. The next day until now, I found out that I can not udpate my apps both on my iPhone and iPad Air. I had create new apple id, change my password, delete the icloud acc. But still I can not update my apps. I have many of red notifications on iPhone and iPad Air. What should I do? Thank you in advance.
1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
I was given an iphone 4s by my sister as she got a new one, now i want to clear it so that i can set it up with my own details, if i erase all content and settings will this affect anything on her new iphone as it is synced to the same gmail account
her contacts are connected directly with the Google Server so as long as they are saved to her Gmail account she should be 100% fine.. the only contacts she may lose are the ones that she added directly onto the phone and did not sync to her Gmail account.. so you should just double check with her on that
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If I 'Erase all content and settings' on my iPod touch will it delete my music?
So yesterday my email changed so I changed my Apple ID email. I did it and typed the password in and stuff and it was fine. Then, it went really dodgy when I logged out of my old Apple ID and in to my new one. It kept popping up on my screen 'username or password for 'iCloud is incorrect' so I went to check my iCloud things and it wouldn't let me log into my new account. Also, it wouldn't receive iCloud mail that I have and it also won't back up my iPod. That's when I thought of resetting my iPod. But, because my Apple ID is dodgy I'm nervous about it deleting music. I've heard you can log out, reset then log in again but I don't know whether I'll be able to... I want to delete EVERYTHING apart from music.
As it says, Settings>General>Reset>Erase all Content and Settings Erases Everything.
Y can do this to move the music to a computer.
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
However, just what did you do? Could you have created a new account vice change the contact email address?
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
Note: @mac.com and @me.com Apple IDs can not be renamed. If you no longer use the .mac or .me email address be sure to add your valid email address as an additional email address. -
Erase All Content and Settings on my iPod Touch
I'm trying to delete an old email address from my iPod Touch. It doesn't show up in Contacts and it has been deleted from my AOL, Yahoo, and gmail Contacts lists both in my iPod and on the laptop I use to synch the iPod. When I open my iPod and click to compose email it doesn't show up in the possible matches pop up while I'm typing the address. However, if I'm writing an email from an open app it does. I think I entered it manually one time rather than from my contacts list and it's stored in my iPod somewhere but I can't find it to delete it. A friend has suggested clicking on the Erase All Content and Settings but I'm not sure if I can re-synch with iTunes to restore apps and music and, if I can, I'm not sure if it will come back when I restore the apps.
I'm asking if that may be a possible solution to my problem and if I do that will I be able to restore content, including any purchased apps by re-synching with iTunes? I'm concerned with losing something I can't replace. Any assistance would be appreciated.Ok, thanks for the response. I just have two more questions:
1) In my iTunes when I connect the iPod to my laptop I and click on My iPod, under Apps I get a listing of all my optional apps with boxes to be checked if I want them installed down the left side of the page, with the exception of the standard apps that are included with the iPod, like Photos, for instance, which cannot be removed through iTunes. Am I correct in assuming that these standard apps will automatically be restored when I re-synch?
2) What about photos I have taken with my iPod? Will I lose those? Is there a way to send them in bulk to my laptop first before erasing everything so that I won't lose the photos I've taken? When I go to the Photos folder in iTunes I can't tell which pictures are there and which are only in the iPod. -
I wish to reset my ipad (as advised by the Apple Store) to attempt to resolve an issue with a non-responsive part of the screen.. However, when I select General>Reset>Erase all content and Settings, I am prompted for a a Restrictions Passcode (which I have never set). I have now entered random codes 11 times and the ipad has not reset. How do I get past this? I am now at the point where I have to wait 60 mins before I can enter another random passcode. I just want the ipad to clear down, erase everything so I can start again.
The other option is to force iPad into Recovery Mode.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad -
I clicked on "Erase all Content and Settings and now my ipad is not working, only the apple logo appears. how to i reset it back?
Some please show me how to reset it.Here is some information from Apple:
http://support.apple.com/kb/TS3274
http://support.apple.com/kb/HT4057 -
I need to erase all Contents and Settings from my i phone 5 but I forgot the restrictions passcode. How can I get it. ( Idon't have access to i tunes). Thanks.
Not possible. You need access to iTunes.
The passcode will be required to make changes to these settings or to disable Restrictions. Note: If you lose or forget a restriction passcode, you will need to perform a factory restore to remove it.
The above comes from here:
http://support.apple.com/kb/HT4213 -
HT201274 Tried to erase all content and settings...now it won't do anything
I have a first generation iTouch and last night I selected to Erase All Content and Settings. I wanted to wipe it because I'm switching to an iPhone. The iTouch didn't have much charge so I started charging it while it was doing it's thing. Unfortunately, the iTouch doesn't do anything. When I hold down the power button, the white apple logo appears. It's been on a charger for several hours, too. When I plug it into my computer and open iTunes, the computer doesn't recognize the device.
Try connecting the device to iTunes in recovery mode and restoring it. See this article for instructions on putting your iPod into recovery mode.
iOS: Unable to update or restore
B-rock -
Hello im trying to "erase all content and settings" on my iphone 4, but it keeps asking for a 4 digit passcode and i have no idea what that passcode is. It's none of my previous passwords I've had on the phone since i've used it. How do i find out that Passcode?
Are you sure it's asking for a four digit code?
iOS 7 has a new feature called Activation Lock. It requires your Apple ID and password before doing something like an iPhone reset. This is a new anti-theft feature.
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