Cant find "my bookshelf"

I supposedly downloaded a textbook I need for school on firefox. Supposedly. In calling, I was told it would be downloaded but to call back if it did not. I cannot even seem to get to "my bookshelf" so I can check, though meanwhile, I am still paying daily for a rented digital text I cannot even find. School starts in 5 days and I need the book. Help!

Hi,
Sorry to here that you are having problems while attempting to restore your PC to factory settings.
I assume you have tried these steps below but please first attempt them;
1. Turn on the computer tapping esc key
2. startup menu should load, press the correct key as instructed in the menu to launch system recovery normally f11
Does this work? Are you given any error messages?
If your product is covered under warranty or a care pack you can call hp details here to arrange a free repair where the team will reinstall the Operating system for you.  You will also be able to purchase Recovery cd's preloaded with the software again these can be purchased from Hp on the numbers listed above or online via best2serve ( Hp authorized partner) here 
Alternativly If you inform me of any error messages you are receiving I may be able to first try and guide you to a solution otherwise you can use any of the options above to resolve your issue.
James

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