Cant find my purchased videos

i believe i have deleted over $150 worth of videos. I wen to tranfer everything from my mac mini to my external hard drive exactly like the guy in the apple store told me and now they are gone. they are not in my deleted files/folder/trash can either.
i am hearing that if they were deleted from my deleted file then i am not in luck; however, i find it hard to believe if I have a reciept for all of these purchases, I am not intitled to getting them back.
PLEASE HELP!

First explain in detail exactly what you did?
Once we see the steps you have taken we may be able to help you find the files.
If you have not emptied the trash and they are not in there then it is very likely you have simply moved the files and we just need to help you locate them.
Apple will allow you to download the files IF you contact them and ask nicely.
You can do that by contacting them using this form :-
http://www.apple.com/support/itunes/contact.html?form=download&topic=Downloading %20iTunes%20Store%20Purchases&subtopic=Download%20errors
Don't 'blame' Apple or they may not help you out!

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