"Cant Find Serial Number" for Lion Up-to-date program

Hi,
I have purchased new macbook pro on 8th july 2011. I went to their website for Mac OS X Lion up-to-date page to fiil out the information regarding serial number and date of purchase. But it gives me error 
Sorry, we can't find the serial number you provided. Please recheck your serial number and enter it again.
I have confirmed my serial number with Apple support page and it exists.
So can anyone suggest any solution to this ? Is it because of server overload or I have to call Apple Support to get the update from them ?
Thanks in advance.

Yes, it isn't working for most people.  I spoke to Apple Online Gov't Sales regarding this issue where I recently bought iMacs... I also can't  get the Up-To-Date link to even recognize my serial numbers for the two iMacs I bought on June 21st.  Apple Sales was able to verify that my serial number were correct, and are aware that there is an issue with the program not propewrly reconizing them.  They said to try back in 24 hours.  I told them I had taken the day off specifically to do this redemption and download, and they gave me a $50 credit on the account I bought the computers on.  since they gave me the credit, I'll just go ahead and buy the thing in the App store and not worry about the redemption.

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