Cant Find the Call Settings On My Z30

Hello, I need some help.
I bought my z30 this past Saturday March 29 from an authorised dealer in Dubai who told me that the phone can work anywhere as I reside in Dubai. Sunday March 30 I arrive to Cairo and go to my network carrier Mobinil who chopped my old SIM and made it into a new micro one to fit my z30.
I set up everything, including wireless and the network was working fine, as well as emails and text messages, however I never thought about making calls until yesterday April 1st. The following are the problems I am facing now, I would really appreciate any HELP:
1. I am unable to make or recieve calls. When someone calls me, they get a ringing tone but I recieve no notification on my z30.
2. When I try to make a call, it says "call failed unable to make call try later"
3. I cant find the call settings that show call forwarding, diverting, waiting, when I swipe down the call settings from the main menu.
4. I keep updating the latest software but nothing happens after, it just tells me software update available, and its always the same one OS 10.2.1
5. Everytime I power off the phone completely, it turns back on, on its own.
6. I returned to my network carrier to check if there was something wrong with my new micro chip; the customor relations person took out my chip, tried it on his Iphone, and it was able to make and recieve calls normallly.
7. I did a security wipe, but still, nothing changed.
This is a brand new phone and I am quite bewildered at what is happening. There are no Blackberry retailers in Egypt and CS from Mobinil are unable to help, and the forums online are not helping me either. I would appreciate if a seriously BB z30 buff can help me as soon as possible.
Thanks.

NadaH1 wrote:
The exact model number is STA 100-2
OS version: 10.2.0. 1521
You can try a manual upgrade if you want to... 
Upgrading OS10 devices using Autoloader
You would want this version 
Software version 10.2.1.2102 (same as OS version 10.2.1.2141)
For Z30 models STA100-1, -2, -3, -4, (all): Download 10.2.1.2102 file here
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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