Cant get apple tv to update

cant get i tunes to recognize apple tv device on my pc
Thanks,
Bill

Did you follow the steps exactly? Unplug all cables, connect to computer via micro USB, then only connect power if using a 3rd gen ATV
http://support.apple.com/kb/ht4367
Male sure to connect directly to computer, and not a keyboard port or USB hub. Try a different cable.

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