Cant get Claro search Malware of my Firefox!!!!!!!!!
Claro Search has installed itself on my Firefox. I have been able to successfully remove it from my Internet Explorer and Google Crome, but not from Firefox.
I have already treid the following:
1. Disable Add-ons And Extensions
2. Reset the browser.startup.homepage_override.mstone pref
3. Delete the chromeappsstore.sqlite file
4. Malware Removal Software
5. Rebooted into Safe Mode and done a System Restore
NOTHING WORKS
Please help, I love my Firefox :(
Check out these two support threads.
https://support.mozilla.org/en-US/questions/934685#answer-360233
https://support.mozilla.org/en-US/questions/934390?esab=b&s=Claro+search&r=1&as=s
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I already took back the general internet search Navigation Bar and default sign on page. But I cannot find out how Claro-Search.com is using the New Tab.Hi Calrosearch (typo?), it's curious that the images on that page are hosted on babylon.com. Is there a family relationship between Claro search and the often discussed Babylon software?
The video only covers one of the steps on the removal page, so that certainly could be improved.
I noticed in the instructions on this separate page that users might also need to remove a toolbar (using the Firefox Add-ons > Extensions page): http://www.claro-search.com/uninstall.htm
I'm not sure it's fair to characterize the cleanup as "easy." Allow me to summarize:
''On Windows''
(0) Use the Control Panel Add/Remove Programs or Programs and Settings to uninstall the "Browser Manager" program.
''In Firefox''
(1) Check for any unwanted/unknown Extension (e.g., "Claro Toolbar" or "Browser Manager") here and remove it:
(WIN) orange Firefox button ''or'' classic Tools menu > Add-ons > Extensions<br>
(MAC)(LINUX) Tools > Add-ons > Extensions
(2) To remove any unwanted search engine plugin, click the icon at the left of the search bar and use Manage Search Engines. Then choose your preferred default search engine on the drop-down list.
(3) To reset your home page, use the "Restore to Default" button (if you want the built-in Firefox home page) here:
(WIN) orange Firefox button ''or'' classic Tools menu > Options > General tab<br>
(MAC) Firefox > Preferences > General tab<br>
(LINUX) Edit > Preferences > General tab
If you prefer a different home page, you can paste the URL there or if you are viewing the page(s) you want, you can click the Use Current Pages button to store all tabs in the current window as your home page(s). More info: [[How to set the home page]].
(4) To reset the behavior of the "new tab" you can use these steps:
(A) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(B) In the filter box, type or paste '''newtab''' and pause while the list is filtered
(C) Double-click the '''browser.newtab.url''' preference and enter the desired value:
''(i) Page thumbnails (default)''
browser.newtab.url = about:newtab
''(ii) Blank tab''
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''(iii) Built-in Firefox home page''
browser.newtab.url = about:home
''(iv) Any other page''
browser.newtab.url = full URL to the page
(5) While you have the about:config tab open, you can filter on '''claro''' and adjust any other relevant settings back to your preferred setting.
(6) If your changes are reverted after your next restart of Firefox, you may also need to edit or delete a settings file in your personal Firefox settings folder (AKA Firefox profile folder).
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Help > Troubleshooting Information > "Show Folder" button.
Switch back to Firefox and Exit
Pause while Firefox finishes its cleanup, then rename '''user.js''' to something like user.old (or just delete it).
Restart Firefox and repeat steps (3) - (5) if needed. Hopefully for the last time.
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You should take a look at the Knowledge Base article [[Search bar]]. Your default search might have been changed by a particular site. Sites like MSN, Yahoo, etc have been know to ask to become your homepage and change your search engine.
If the address bar search has been changed as well, you might want to take a look at [[Location bar search]].
If that doesn't work you should look at the article [[Preferences are not saved]]. We've also got a [https://support.mozilla.org/en-US/kb/removing-babylon-searchqu-or-mystart list of common search related issues] that might be helpful.
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What are you hoping for, firefox to display lists of sites you have visited or bookmarked ?
*''' it should be able to do that'''
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I am only a fellow ordinary user of Firefox & XP, but maybe the problem is on your machine, rather than needing a fix from firefox. If you take a little time to read this you may be able to sort out the problems yourself.
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If you do not keep changes after a restart then see:
*http://kb.mozillazine.org/Preferences_not_saved
See also these pages:
*[[/questions/934685]] Firefox Homepage Hijacked by Claro-Search
*[[/questions/933520]] Whenever I click on plus tab on firefox browser, Isearch.claro page opens up.
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