Cant get CS6 Master Collection to Install! HELP!!!!!

Cant get CS6 Master Collection to Install. Migrated to a new Mac Pro 5,1 Single Quad Core 3.2, 32GB of Ram. CS6 Apps worked fine until I tried to launch Illustrator. Illustrator just hangs and finally have to force quit. Tried reinstalling it, and the intalller and uninstaller don't work. I've restarted as suggested...same thing. I've use the Adobe Cleaner...no luck. Downloaded the installer again and tried....no luck.
Bunch of errors starting with "DW051". All end with "has changed." I've called tech support and retried all the above...no luck. (Poorest customer support on the planet)
Attached is an image of the messages including the errors. Please help. I'm loosing my mind.

Thanks Manish-Sharma. I found solution on another post yesterday but I tried all the ways listed above again....no results though. The only progress I did make is that the installer does run and finish! Finally got this new result by placing the current Illustrator Folder from the Applications folder into the trash without deleting it. I launched the Master Collection installer and only selected Illustrator for the install. (All other apps work fine) It did install the new Illustrator application in the Applications folder. Then I launched Illustrator and the same thing happens. The icon starts bouncing in the dock, but that's it. No startup screen...nothing. After a few minutes I check and "Adobe Illustrator is not responding" so I have to force quit.
I was on the phone with Adobe support and established a case # 0183688527 yesterday. They had me do the things you've suggested and more with no results. Sent them an update on other methods I've tried last night. They're supposed to get back to you in 24 hours. 28 hours later.....Haven't heard a word from them.
Any more input is welcome. This really sucks.
Thanks again for your input
F

Similar Messages

  • If i buy CS6 master collection and install it on my mac,can i use it on a new mac when i update?

    if i buy CS6 master collection and install it on my mac,can i use it on a new mac when i update?

    You're welcome. I'm glad I could help.
    Have a great day! 
    Gene

  • Installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

    installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

    Alanh61734259 are you receiving any specific error messages in the installation log files?  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.  You are welcome to post any specific errors you discover to this discussion.

  • How do I uninstall CS6 Master Collection and install CS6 Illustrator?

    I have downloaded the complete CS6 Master Collection trial, yet I would like to try the applications individually instead.
    I haven't yet started the trial.
    How do I uninstall CS6 Master Collection and install CS6 Illustrator?

    Yes installing only the Illustrator trial would use the trial for Illustrator.  If you have installed the Master Collection though then your trial of Master Collection has already begun.  I would recommend using the remainder of your Master Collection trial for the moment.

  • Installing CS6 Master Collection Kills the Help Manager

    I installed CS6 Master Collection on two computers. Now local help is no longer available. The Help Manage does open, but all I have are the help config settings, via the About menu, and nothing else (No other windows,et al):
    - General Settings
    - Download Preferences
    - Updater Settings
    - Local Content
    - About = Version 4.0.0.244
    None of the above windows are interactively configurable.Settings are inactive
    Not haveing app help is either local or online is a huge loss. What should I do?

    Hi Mark,
    What you describe above works with some CS6 apps, but not all. For example help weill not render for both Premier Pro and After Effects. I did not try help activatoin for all the Master Collection CS6 apps.
    I wish that I had somehow known the Community Help had gone away with CS6. I spent the better part of an afternoon trying to make the old version of help work after installing CS6. Seems that what you guys did was a step backwords per accessing help.
    Pete

  • I stopped being able to open Adobe CC and Adobe CS6 Master Collection after installing Adobe CC

    I have uninstalled and reinstalled Adobe CS6 Master Collection and Adobe CC multiple times only to have them a few days later fail to open any programs.  Adobe CC also starts prompting for Adobe ID, but will not accept the ID and loops back.   Has anyone seen this before?    Win 7 Enterprise 64 bit. 

    first, fix your adobe cc:  You are no longer signed into your Creative Cloud applications

  • Cant access cs6 master collection and dont have cd with me

    I am in china and I am trying to access my adobe master collection 6 and it says i have to register with the activation code and i have resgistered the software when i bought and installed it. what can i do to activate the software without buying it again?

    Log in to your Adobe account online and look in your products section for that software you wish to activate.  If you registered it then your serial number for activating it should be listed there.  Whatever you do, you do not have to purchase again.

  • Adobe CS6 Master Collection problem installing

    Hey , I Have a Mac OS X Version 10.6.8 , everytime i try to install the program i keep getting the same message.
    your installation encountered errors.
    Installer failed to iniialize. this culd be due to a missing file.
    More troubleshooting tips:
    1.restart your computer
    2. exit all applications including start up items, etc
    3. Launch the installer and reinstall your aplications.
    did this about 20 ttimes already , what is going on , can you help me please,
    really been trying this for the past week

    your installation encountered errors.
    Installer failed to iniialize. this culd be due to a missing file.
    More troubleshooting tips:
    1.restart your computer
    2. exit all applications including start up items, etc
    3. Launch the installer and reinstall your aplications.

  • CS6 Master Collection install error - Mac

    I have tried numerous times to get CS6 Master Collection to install. I am an Adobe User Group Manager and was given a serial key by the Adobe Community Team.
    I have downloaded the installer multiple times using the download assistant and through the direct download link. It installs ok,. Bridge and Acrobat Pro X will run. Photoshop, Illustrator and ID all give
    the following message on launch
    Configuartion Error
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 16
    http://www.adobe.com/support/
    I have tried fixing permissions on folders, I have tried a fresh administrator account. I have made sure that the security is set to allow apps from all sources.
    I have even tried the cleaner tool and removed CS5 and CS6 from my system... same issue.
    Adobe Support Advisor log
    00-17412-202718092012

    I got back up DVDs from Adobe yesterday. Did an complete uninstall, renamed the folder sand tried installing under a different admin account. Same error.

  • I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I have a pc and am using windows 8

    I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I am using a pc and have windows 8.  Please help.

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

    When I begin the installation for the CS6 Master Collection, I get an effor saying, "We've encountered the following issues" and below it says, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." I have already downloaded it, and it didn't help at all. I've tried repairing disk permissions and rebooting, but nothing yet. I have a Mac, and this is my first time installing ANY adobe products on it besides air and flash (of course).

    It didn't log anything:
    2013-02-22 06:27:07.794 Adobe Creative Suite Cleaner Tool[2733:1207] ***************Starting New Session*****************
    2013-02-22 06:27:07.795 Adobe Creative Suite Cleaner Tool[2733:1207] Cleaner tool Version: 6.0.0.28
    2013-02-22 06:27:07.796 Adobe Creative Suite Cleaner Tool[2733:1207] Mode=UI mode
    2013-02-22 06:27:08.222 Adobe Creative Suite Cleaner Tool[2733:1207] ========================================
    2013-02-22 06:27:24.543 Adobe Creative Suite Cleaner Tool[2733:1207] ***************End Session*****************

  • I have just installed CS6 Master collection but indesign isn't working, when opening I get the message "Cannot load Assignment UI.InDesign because it requires Username. Please install the Username plugin and restart InDesign." not sure what to do next?

    I have successfully installed the CS6 master collection and all the programs seem to be working apart from InDesign. When opening it I get the message "Cannot load Assignment UI.InDesign because it requires Username. Please install the Username plugin and restart InDesign.". I have no idea what to do next?

    Many people use a font manager to organize a large collection of fonts, and sometimes these cause problems in ID. You might not realize that the font manager has installed a plugin in ID, but I think you would know if you added any other program extensions to help you work.
    Can you show us a new crash report since the 8.0.2 update?
    What happens if you start the Mac with the Shift key held down to prevent extensions from loading? What happens if you go to the System settings and create a new user, then restart the Mac and log in with the new user?

  • How do I install the cs6 master collection on an iMac?

    I have an adobe cs6 master collection disc. I tried installing it on my iMac and all I see is a bunch of weird folders with names like styles, templates, textures, legal, library, main. I don't see where the actual Adobe programs to install are. I followed the instructions to get the serial number, but I don't even see where I am supposed to enter the serial number. Can anybody help me?

    Download CS6 products
    Mylenium

  • Re-installation on new formatted drive. How to de-activate previously installed CS6 Master Collection?

    Greets.
    I had my entire CS6 Master Collection installed and activated with Adobe servers - but main drive died.
    Now I have a newly formatted drive with a fresh Win7 installation on it. I wish to re-install my entire CS6 collection again.
    As far as I recall, we have to DEACTIVATE all our installed softwares BEFORE activating any newer installations?
    If so, since I did not de-activate the softwares from my dead drive (which I cannot access now anyway) - how can I de-activate it now? I see no option to do so on my online account.
    Can anyone advise please.
    If a Customer Service Rep is reading this - can you please DE-ACTIVATE all my CS6 Master Collection softwares please - so I can re-install them again.
    Many thanks.

    You need to contact Adobe Support thru chat and ask them to reset your activations - you will need the serial number.
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
    You are allowed to have two activated installations, so if you are waiting for the weekend to pass to get their attention, you can install and activate as long as you only had the one activation used so far.  When they reset the activations you can reactivate again afterwards (or deactivate the new one yourself ahead of chatting with them).

  • Unable to install Adobe Acrobat X from the CS6 Master Collection

    I'm unable to install Adobe Acrobat X from the CS6 Master Collection. How do I get it installed?

    Hello Jeff,
    I received an error message when trying to install from the new CS6 that was pushed out to our computers at work.  I found my old Adobe Acrobat 10 and reinstalled it.  It works okay now.

Maybe you are looking for

  • How do I install new Adobe flash on my notebook?

    I have tried several times to download the new Adobe in order to play games on my Mac but it downloads says its complete and for me to restart safari.  Then does not work.  Is Adobe just not compatable with Mac?

  • Convert tab separated text to non-trivial xml. (pwsafe -- KeePassx)

    I'd like to take the output of `pwsafe --exportdb > database.txt` and convert it to a KeePassX XML friendly format (feature request in pwsafe). I found flat file converter but the syntax is beyond me with this example.  Solutions are welcomed. More d

  • Line Tool

    Hi, Can anyone tell me how how to remove a line made with the line tool? Please

  • CAPTCHA_Functionality

    Hi, We are implementing E-Recruitment.As a part of that for external candidate registration we are planning to implement CAPTCHA_Functionality. is it possible to do this in WDA .if yes please give me some inputs Thanks Bala Duvvuri

  • Bookmarks in Design Studio

    Hi all I was under the impression that bookmarks would be overwritten if they are given the same name as an existing bookmark is this correct? In Local Mode this seems to be the case but when I was trying it from the BIP it seems to create multiple b