Cant get facetime or imessage to work

Any ideas on how to get facetime and imessage to work it just says waiting for authentication

Try this
http://www.apple.com/support/iphone/phone/

Similar Messages

  • HT5538 i cant get facetime and imessage to work on my iphone 5 after ios7 update

    after my ios7 update on my iphone 5, i cannot facetime or imessage. it just says waiting for activation. help...it has been like this for a week now

    Try a Restart. 
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
     Resetting your settings
    You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple. 
    Here is a link to their contacts with most of the information below. 
    http://www.apple.com/contact/

  • I can't get FaceTime and iMessage to work on iPhone 5 operating on 6.0.2, please help

    I can't get FaceTime or iMessage to work, i get a message displaying waiting for activation. Also when I make a call the FaceTime icon just says activating

    1. Make sure software is up to date (important)
    2. Make sure FaceTime is enabled; Settings>FaceTime
    3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
    4. Make sure Push Notification is enabled
    5. Make sure phone number or email address is correct
    6. Hold the Sleep and Home button down (together) until you see the Apple Logo

  • I can't get facetime or imessage to work and i have just updated my ipod to get them

    This is my first post. I have just updated my ipod and it has given me things like, Imessage, reminders and newsstand. I tryed to start up imessages and it said:
    "An error occured during activation. Try again." so i do and it comes up with the same message. It does the same for facetime. I've had my ipod for over a year  so im not new to facetime just imessage.
    It might just be me but has anyone else had this problem or have any ideas how to sort it?

    Have you looked at this previous discussion:
    Can't Activate FaceTime

  • Hi i cannot get FaceTime or iMessage to work on macbook pro, running os x mavericks

    just keeps saying check network connection???
    please help

    If you are behind a firewall:
    http://support.apple.com/kb/HT4245
    Otherwise, here's a troubleshooter:
    http://support.apple.com/kb/TS4185

  • HT4245 I cannot get Facetime or IMessage set up on my IPad.  It isn't recognizing my password and Apple ID.  I have tried changing the password a few times and it still won't accept it.  Any ideas?

    I cannot get Facetime or IMessage to work on my IPad.  It isn't recognizing my Apple ID or password.  I have tried to change my password a couple times and it still keeps kicking me out of it.  What am I doing wrong?  My id and password work for everything else!
    Can anyone help?

    Settings\iCloud - Account is your Apple ID appearing here and is the place for your password full of stars.  The password needs to be the password for the email account - not your Apple password.
    Once you have checked this go to Icloud main page and ensure mail is on.
    Go to home screen and tap on Mail App - check that you can access your mail and your .me.com email account.
    The check settings\General\Restrictions and ensure facetime is On  if restrictions is enabled - alternatively turn restrictions off if you wish.
    Both services you require run through the cloud and need an active .me.com account to set up initially.  the default account can be changed from your @me.com later if you prefer.
    Also note that once iMessage is active - go to settings\iMessage and ensure your Apple id main email is listed in the Receive at Field.

  • Cant get facetime to work on mini ipad

    Cant get FaceTime to work on new mini IPad....any suggestions? It keeps verifying but it will not work, it allows me to get apps. Triple checked that the Apple ID and password is correct, checked the settings to make sure they are turned on, able to get imessage, not sure what the problem could be?

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connecti

    I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connection is fine Safari works and I can access all sites. I have an iPad 2. Any help on this will be greatly appreciate.  iPad 2, iOS 8.3

    This is an ongoing problem as you will see by searching the forum. 
    Out of curiosity, do you have 2 step verification enabled?  It was recently extended to include iMessage & FaceTime & I'm wondering if it might be causing some of the issues that some users are experiencing.

  • Cannot get Facetime or iMessage to let me loggin on iPad 2

    Hi, I cant get my Facetime or iMessage to work on my new iPad 2. When I put my apple ID in and click sign in it goes to a page to choose an email address I wish to use, my email address is already there and when I click next at the top of the page it says verifying and then goes back to the loggin page; and when I click sign in again it does the same thing. I have changed my apple ID password 4 times and it still wont work!!! Some one help please!

    If you are behind a firewall:
    http://support.apple.com/kb/HT4245
    Otherwise, here's a troubleshooter:
    http://support.apple.com/kb/TS4185

  • How can I get my MAC iMessages to work again?  (is IOS 7.0.2 to blame?)

    So, armed with an iPhone 5 (orig) , iPad (4th Gen) and an iMac running OS X 10.8.5 it appears that my iMessages on the desktop no longer work. This is apparently coincident with my upgrade of the handhelds to IOS 7.0.2. Alas, I am no longer in sync!
    Symptoms:
    iMessage on iMac will not activate the account. The remembered password seems to have disappeared and the attempts to activate the AppleID result in an error message dialog: "The server encountered an error processing registration. Please try again later." Meanwhile, the iPhone and iPad continue to function normally.

    So I did a bit of digging and found this from toddwest24 since I was also having the same scenario with FaceTime......
    From TODDWEST24:
    Re: The server encountered an error processing registration. Please try again later. 
    Jan 23, 2013 1:17 AM (in response to ndpendnc)
    I've been trying to get an answer to this problem for MONTHS.  I upgraded both my iMac and my MacBook Pro to Mountain Lion, and ever since, FaceTime and iMessage stopped working.  I got the "Server encountered an error . . ." So, I called Apple "support" and they claimed they haven't heard of this issue.  I said I find it hard to believe since it's apparently a huge problem for tons of users and is all over the Apple forums.  After spending an hour on the phone with "support", they said they had to pass i on to a senior engineer and they'd call me back within 2 days with an answer.  After waiting a week, I decided to go to the place where I should have gone before, the place where all questions can be answered, even those too advanced for Apple, that place . . . YouTube.
    Fixing the time issue didn't work for me, nor did any other solution that has been posted on the boards.  Yet after watching a 1:24 video on YouTube, both FaceTime and iMessage now work for me.
    Here's the solution which WILL work.
    You do need to first make sure your date/time settings are correct and set to adjust automatically.  But doing just this step will not fix the problem.
    Open Finder, click on "Go" at the top menu, then select "Go To Folder"
    Type in    /etc     and hit enter
    You'll see a file called "hosts".  Drag that file to your desktop.
    Right click on that file and open with Text Edit
    Select all the text in that file, delete it and replace it with the text below, exactly as it is below.  Then save the new hosts file (just exiting will save it). And then drag that new hosts file back into the /etc folder to replace the old one.  After that, your FaceTime and iMessage will work, no thanks to Apple.
    # Host Database
    # localhost is used to configure the loopback interface
    # when the system is booting. Do not change this entry.
    127.0.0.1 localhost
    255.255.255.255 broadcasthost
    ::1 localhost
    fe80::1%lo0 localhost
    Oddly, finish the above off with a REBOOT and then hey presto, it worked.
    The annoying thing is, I really don't know why?
    Anyway, problem solved and thanks to all.

  • Need help fixing my 3 Gen IPAD, FACETIME and iMESSAGES stopped working for me. Help please... more info to follow.

    FT and iMessages used to work for me, but when I try to sign into them, it kicks me back to the sign in screen 9 out of ten times saying..."You were signed out of FaceTime because your AppleID or password changed. Sign in to turn on FaceTime.
    When it DOES eventually let me through, either via restart/reset it tries to verify my email... fails... then says it sent an e-mail to my account, which never arrives. I tried resetting my security questions and I do get e-mails when I go that route. Still no fix.
    My account still works via the app store/itunes/apple webpage, etc.
    I've tried calling support and they seemed stumped. Trying re-syncing, hard reset...resetting all my settings, I have time auto-synced... still no remedy. Please help. Bought this specifically for Facetime and now I can't even get that to work.

    OK, the fix was frustratingly easy.
    My Apple ID is an old @mac.com address which is non functioning. This email address was also sitting in "alternate email addresses" within my Apple ID settings page. I deleted it and FaceTime and iMessage now work.
    I went to www.appleid.apple.com and logged in using my normal Apple ID credentials. I then made sure that ANY alternate email addresses listed under the Apple ID were in fact verifed. Sitting happily in there under "Alternate Email Address" was the @mac.com which was the non-functioning email address. I deleted and it's all now working. I also deleted some other alternate email addresses that were sitting in there.
    The only other suggestion from Apple was to create a separate Apple ID specifically for the FaceTime / iMessage functionality.
    They said the conflict probably arose from the fact that the Apple ID was associated with an alternate email address which could NOT be verified.
    I have to hand it to the Senior Tech Analysist from Apple in Brisbane. Very helpful, very friendly and their follow-through and ownership of my problem were very good.

  • Cant activate facetime and imessage

    I dont know what is wrong with my account, i can access the itunes and app store with no problems but i cant activate FaceTime and IMessage with the same account so I really need help. I think I have tried everything.

    I had a similar problem setting up my son's iPod yesterday.
    I found that if the iPod's time was not set to sync from Apple's time servers that i couldn't get into iMessage or FaceTime.
    I would keep getting kicked back to the first account activation screen in both apps.
    Don't know if that is your problem too, but it is easy enough to check in the settings date and time tab.
    Hopefully this helps.
    - Jay

  • Hi, I have a late 2011 MacBook Pro but cant get the mirroring function to work with Apple TV.  I've got the most recent Software 10.7.5 but cant see the mirroring icon or turn this on.  I'm able to mirror from my Ipad but not my Mac, any thoughts?

    Hi, I have a late 2011 MacBook Pro but cant get the mirroring function to work with Apple TV.  I've got the most recent Software 10.7.5 but cant see the mirroring icon or turn this on.  I'm able to mirror from my Ipad but not my Mac, any thoughts?

    Welcome to the Apple Support Communities
    AirPlay Mirroring is supported on your Mac, but it needs OS X Mountain Lion (10.8). See > http://support.apple.com/kb/HT5404
    You have two possibilities:
    1. Make a backup, open App Store and purchase Mountain Lion to upgrade to this OS X. Then, you will find the AirPlay Mirroring icon at the top right of the display, on the menu bar, or on System Preferences > Displays.
    2. Keep OS X Lion and use AirParrot > http://www.airparrot.com
    Both options work properly, but I recommend AirPlay Mirroring as it doesn't need a third-party program

  • HT5538 My facetime and imessage aint working now, when i try to turn it on, it says waiting for activation then when it finishes it says something to do with a network connection. help me!!!

    My facetime and imessage aint working now, when i try to turn it on, it says waiting for activation then when it finishes it says something to do with a network connection. help me!!!

    iOS: Troubleshooting FaceTime and iMessage activation

  • Ipad 2 facetime and Imessage didnt work after updated to IOS 7.

    Hi everyone,my problem is my Ipad 2 facetime and Imessage didnt work after updated to IOS 7. When i try to login ,it's keep saying
         "facetime activation could not sign in please check your network connection" or
         "fImessage activation could not sign in please check your network connection"
    so,i reset everything and reset my network too,but nothing change.
    BUT,when i connect my ipad 2 with my iphone using ad-hoc,the facetime and Imessage worked really good,just like normal.
    And my iphone using Optus network.,So when i connect like that,my iphone using 3G and share ad-hoc to my ipad and everything work fine.
    SO,anyone having idea of how to fix this problem,please,help me. And thanks alot for your time .I just want everything working normally just like before i update to IOS 7.
                   NOTE : before i update my ipad and my iphone,everything worked fine with my wireless router. It's just happen to my ipad since the update.
    Thanks alot for your time ,any idea will be very helpful to me at this time. Again,thanks for you help .

    backup the device with itunes.
    Restore the device with itunes and set up as new.
    Sign into the facetime and imessage to activate it.
    After that is done and activation is good.
    Restore from the backup.
    Then make sure to sign into facetime and imessage again and you should be good to go

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